Search Hotels Near Norfolk Botanical Garden, Norfolk

"Cancelled and still was charged"

"We were there for the weekend, Friday and Saturday nights. The property was older, weathered, looks like it has not been refreshed in a while. The 2 queen room we got was really laid out strangely, with a queen bed turned sideways in the first room against a wall. Not a major problem as there were only 3 of us that weekend. Only one chair in the entire place, the desk chair and it was wobbly. no place to sit and relax together. The first morning the breakfast was satisfactory but there were several little things missing (the second day breakfast was not as good as the first, but I won't bore you with that. the first night was fine but when I walked to get ice in the morning, the fourth floor area in front of the ice machine was flooded (I reported it to housekeeping, the didn't understand and I reported to the front desk - it was still flooded when we left 10:30 am Sunday). Saturday night we returned back to doors slamming and loud music on the 4th floor. I tried to call down to the front desk but the room phone did not work! So at 10pm, I walked down to report the loud music to the front desk. I also told the clerk of the slamming doors and people running thru the stairs and hallways. She spent the next 20 minutes watching the video cameras. Because my daughter wanted to try to sleep (it was 10:30pm by now) I went on my own and got the people to cut down the noise. I returned to the clerk to tell her and tell her I also knew the problem of the running and slamming - NOT GOOD"

"breakfast was great in fresh my sheets and comforter had stains on it the i couldn't plug in my firestick on the tv"

"Perfect service"

"Awesome stay! Super clean & up to date!"

"Toilet wasnt really working. Have to open inside to tap the metal stick for the water to refill"

"Great stay!"

"Awesome "

"We had a double queen room and it was very small. But the front desk staff and breakfast staff were wonderful. Breakfast was the usual. We only found two negatives. No coffee in the room and our housekeeper never made our beds or cleaned our room in 4 days. We had to ask for towels and to get the garbage emptied. We ran out of shower gel and it never got refilled. "