"Overall, we had a wonderful stay at the hotel. One thing that could definitely be improved is the requirement to sign a receipt every time you order food or drinks, even though the resort is all-inclusive. Having to stop and sign paperwork throughout the day becomes inconvenient and takes away from the relaxing vacation experience. Unfortunately, we had a very disappointing experience at the Sea Breeze restaurant with a waiter named Juan Sebastian. We were dining with our family, including a 3-year-old child, and it took a very long time before he even came to our table to offer us water or take our order. Once the food arrived, several items were incorrect. My husband and I both ordered our steaks well done, but they were served very undercooked and red inside. We could not eat them. My daughter ended up eating my steak, while my husband returned his completely untouched because it was not cooked as requested. The most frustrating part was that Juan Sebastian still charged us for the steak that had been returned because it was prepared incorrectly, so we ended up paying for a meal that was never eaten. He also tried to charge another member of our table who had the all-inclusive package. We had to strongly object before he finally removed that charge. A simple apology and a willingness to correct the mistakes would have made a huge difference. Instead, the entire interaction felt unprofessional and unnecessarily stressful. "
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
