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"I would like to thank the staff as they went above and beyond in making our stay amazing. From helping us in a pinch for some wrapping paper for a gift to bartenders know what’s a good whiskey. Absolutely amazing service. And an awesome breakfast and dinner too"

"The room was a good size, very clean and comfortable. Staff were all very friendly and helpful. Good location for transport and restaurants and bars"

"The greeting when checking in was very cold and unfriendly… A smile would’ve been welcomed! a welcoming attitude would’ve been nice too. Nothing about the services were explained nothing about the meal. Nothing about the Internet or anything along those lines. It was just a very cold and what seem to be a robotic check-in.The hotel is very outdated but comfortable There weren’t any USB charges that I could see in the room. The beds were comfortable. unfortunately there was no body wash in the bathroom. It was completely empty.. check out process was easy and quick"

"Great modern hotel with a great vibe. Comfy king bed - you need to clamber over however. Would definitely come back! "

"Great position on beachfront. Basic cooked breakfast. Hotel old fashioned and no USB in the room but adapter available to borrow. "

"Very clean and tidy, we stayed with a 10 year old and 4 week old, not very practical having the main bed inches away from the walls on both sides to have the bassinet next to the bed. Otherwise super clean, lovely modern amenities and easy check in and out process. "

"The Crystalbrook in Newcastle was a pleasant stay for a weekend. The rooftop bar was great, though very busy and they weren't wrong - you need to book for dinner! The room was great, everything is fairly new so it was clean and not worn out. Location is walkable to lots of local attractions, Darby St and the waterfront are all walkable if you're able to. "

"Bar"

"Check in was smooth, upon entering our room the sofa bed was not made up at all for our children. Even though the front desk informed me it was. We only had two towels aswell. We booked and paid for 2 adults and 2 children. Front desk said they would send housekeeping. An hour and a half later we called again and were told housekeeping were aware. We went to dinner and upon our return bed was made up. For one child only. Sheets had black marks, hair and what appeared to be pink lipstick on them. Rang reception for a third time to inform them. 5 minutes later a knock on the door - the man handed me sheets to make the bed. I asked him to come in and have a look. He was surprised. We stripped the bed and re made it. He then had to go and source another pillow. Upon bedtime my children complained that the bed was uncomfortable. I tried it and all you could feel were the springs. This is a 4 star hotel. This was definately not 4 star. We are staying in a motel tonight and the beds, cleanliness are far above what we experienced at Rydges Newcastle. I wouldn’t waste your money on the buffet breakfast either. We went down at 9am. No hash browns. No pancakes. I was informed they had no more maple syrup for the day. Went to get cereal and there was no milk. Very basic, very average and not what I would except from Rydges hotels. Wouldn’t waste my money next time. Better places to stay. "