Dear Guest, Thank you so much for sparing your valuable time to review us, We really apologized for your inconvenience caused.. We took a serious note on your review with our entire team. On your first note, as our standard check in time is 12:00 noon, however we provided you the room, even there was no possibility in the early morning, finally we have switched you in your booked room, we would like to apologies that we could not upgrade you in the suite room without any additional charges, as you wanted.. Secondly your note on house keeping related issues, it would have been better, if you had informed me at the same time, then I address it. Our all the guests are our valuable assets, your feedback really motivate us to provide next label of hospitality & services to our guest and your words of appreciation are great source of inspiration for us.. We look forward to welcome you back. Kind Regards Amardeep Singh General Manager (Rajmahal Palace)