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Reviews of White Oaks Resort & Spa

5 out of 5
White Oaks Resort & Spa
253 Taylor Rd, Niagara-on-the-Lake, ON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1299 out of 1657 reviews" "
Rating 8 - Good. 268 out of 1657 reviews" "
Rating 6 - Okay. 62 out of 1657 reviews" "
Rating 4 - Poor. 18 out of 1657 reviews" "
Rating 2 - Terrible. 10 out of 1657 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nima

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury hotel, with great amenities and close to the outlet mall, Niagara Falls and Niagara-on-the-lake. The best part though was service. The place is large with many staff, but feels like a family place, where staff are ready to help and all seem happy to be there, some of them working there for decades!
Stayed 1 night in May 2024

8/10 Good

Akito

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 22 May 2024
Dear Akito,We are pleased to see by one of the Top ratings that you had a great time here at White Oaks!Thank you for completing this survey and for letting us know.We look forward to your next visit and hope you have a pleasant day!Kindest regards,

10/10 Excellent

Minseok

Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 21 May 2024
Dear Minseok,We are very pleased to see by your 5-STAR rating that you had a great time here at White Oaks!Thank you for choosing WO and for posting.We look forward to your next visit and to warmly welcoming you back again, hopefully soon!Kindest regards,

8/10 Good

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff!
Stayed 2 nights in May 2024
Response from Lindy, Guest Services Liaison on 19 May 2024
Dear Leo,We are very pleased to see by one of the top ratings that you had a great time here at White Oaks!Thank you for letting us know that you find our team "wonderful", we are delighted that you are happy!We look forward to your next visit and to warmly welcoming you upon your return.Kindest regards,

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Mar 2024
Response from Lindy, Guest Services Liaison on 21 May 2024
Dear Colleen,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks. We are delighted to know that you are pleased and happy.It will be our pleasure to warmly welcome you back, anytime!Kindest regards,

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
our room very dated. TV was small and old, AC/Heater had no wall thermostat so never totally shut off. Taps in the bathroom not great.
Stayed 1 night in May 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel so much !!! It’s our go-to when ever we are in the area ! I would not stay anywhere else !
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 21 May 2024
Dear Debbie,We are delighted that you "love this hotel" as we here at White Oaks love having you with us!Thank you for your continued loyalty, for letting us know that WO is your "go-to" when in NOTL, and that you "would not stay anywhere else"...Wow... we are thrilled that you are so happy and grateful for letting us know!Warmly welcoming you with a cheery greeting and bright smile will be our pleasure anytime!Kindest regards,

10/10 Excellent

Frank

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Lindy, Guest Services Liaison on 18 May 2024
Dear Frank,It is great to know that you had a 5 STAR experience while with us here at White Oaks!Thank you for the TOP-Rating and for letting us know, through this, that you enjoyed your recent getaway at WO.We are delighted that you are happy and look forward to your return!Kindest regards,

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 15 May 2024
Dear Amy,We very much appreciate the 5-STAR rating, indicating that you had a great time here at White Oaks. Thank you!We look forward to your return and to warmly welcoming you when you do.Kindest regards,

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean. Had dinner at the Play restaurant that was good. We had a very comfortable stay.
Stayed 2 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 11 May 2024
Dear Donald,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks.A "spacious" and "clean" room, a "good" dinner at PLAY and a "very comfortable" stay...thank you for choosing WO. We are glad to have had you with us!Please come again, we will be delighted to welcome you back, hopefully often over the coming years!Kindest regards,

10/10 Excellent

Saeed

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient place.
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 11 May 2024
Dear Saeed,We are very pleased to see by your 5-STAR rating that you had a wonderful time here with us at White Oaks!Thank you for letting us know that you found WO a "nice and convenient place". We are delighted that you are happy!We look forward to your next visit, to welcoming you back and to doing all that we can to help you enjoy your next visit as much as this one!Kindest regards,

8/10 Good

Oksana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: spacious room, excellent hotel staff Cons: food is terrible. We ordered steaks for dinner and it was the toughest pieces of meat we had in our lives. For breakfast, it took 20 min to sit us ( there was no receptionist…); table linens were stained, we opted for breakfast buffet, and the “ limited choice” would be a compliment, not a single piece of cheese or vegetables, few very sad looking pastries.
Stayed 1 night in May 2024

10/10 Excellent

Flutur

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 10 May 2024
Dear Flutur,Thank you for the 5 STAR Rating and for letting us know, via this, that you had a fabulous time with us here at White Oaks. We are delighted that your getaway, was all that you were hoping for and look forward to your return. It will be our pleasure to warmly welcome you anytime!Kindest regards,

10/10 Excellent

dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and friendly
Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on 8 May 2024
Dear Dave,It is great to know that you had a 5 STAR experience while with us here at White Oaks! We are delighted that you are happy!Thank you for the TOP-Rating, for letting us know that you found our resort "clean quiet and friendly" and that you enjoyed your recent getaway at WO.We look forward to your return and to warmly welcoming you, hopefully often over the years!Kindest regards,

10/10 Excellent

Polina, Peninsula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property, amazing service and great accommodations!!!
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 7 May 2024
Dear Polina,How wonderful to read that you "love this property" as we love having you with us here at White Oaks!Thank you for your feedback and taking the time to write in. It is so wonderful to read so many terrific comments about our resort!Our Mission Statement is: "Each Guest and Team Member will be treated as though the success of our business depends on that individual alone!"We truly appreciate your comments, "amazing" service", "great accommodations" and 5 Star Rating and hope that you will back to stay with us again in the near future! We look forward to it!Kindest regards,

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management and client service. Highly recommended
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 7 May 2024
Dear Juan,Thank you for completing this survey and for the 5-STAR rating! We are delighted that you enjoyed your stay with us at White Oaks and that everything was to your utmost satisfaction, including our service and "great" management.Your gracious recommendation is valued as are your kind words.We look forward to having you back, anytime! It will be our pleasure to warmly welcome you again.Kindest regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to pretty much everything
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 5 May 2024
Dear David,Thank you kindly for your 5 STAR Rating, for letting us know by this rating that you had a fabulous time with us here at White Oaks and for noting our great location .We will be delighted to warmly welcome you back over and over again!Kindest regards,

10/10 Excellent

Merenie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful! The amenities are fantastic!
Stayed 1 night in May 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 6 May 2024
Dear Bradley,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks.Please come again, we will be delighted to warmly welcome you back!Kindest regards,

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect. The hotel and room were very clean, with a lot of toiletry options and a great blow dryer. Lots of towels. Parking was easy and close. All of the staff were lovely. Fresh flowers everywhere! My only suggestion is move the TV so it’s closer to the bed. It was across the room, and we couldn’t even read the guide on the tv screen from the bed.
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 4 May 2024
Dear Rebecca,Thank you so much for letting us know that you had a "perfect", 5 STAR experience during your recent visit to White Oaks. We are delighted to know that you found our hotel "very clean", with "lots of toiletry options", "great" blow dryer, "lots of towels", "easy and close" parking, "fresh" flowers everywhere and "lovely" staff who are actually delighted that you are with us! We are so glad that you are happy.I wish you to know that your feedback regarding the TV has been forwarder to the appropriate team for review and consideration. Please come again, it will be our pleasure to cheerfully welcome you back with a big smile, anytime!Kindest regards,

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything.
Stayed 2 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 4 May 2024
Dear Ginette,"Everyone and everything" were a 5 STAR highlight for you here at White Oaks...Wow...thank you for your lovely comment and especially for letting us know that you are happy!We look forward to seeing, and warmly welcoming you again and again and again!Kindest regards,

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great night away
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 4 May 2024
Dear Alexander,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks. We are delighted to know that you had a "great night away" and especially that you are happy!It will be our pleasure to welcome you back again and again!Kindest regards,

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lindy, Guest Services Liaison on 4 May 2024
Dear Jeroen,It is great to know that you had a 5 STAR experience while with us here at White Oaks!Thank you for the TOP-Rating and for letting us know, through this, that you enjoyed your recent getaway at WO.We are delighted that you are happy and look forward to your return!Kindest regards,

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at White Oaks resort and spa. The staff at this hotel are so kind and attentive. The beds were comfortable and the rooms were clean. We would definitely stay here again in the future.
Stayed 2 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 30 Apr 2024
Dear Shannon,We are delighted that you are happy!Thank you so much for letting us know that you had a 5 STAR, "fantastic" experience during your recent visit to White Oaks. We could not be more pleased that you found our team "so kind and attentive" as we believe that this is how it should be.It will be our sincere pleasure to warmly welcome you when you "definitely" stay at WO again. Your return is a very rewarding compliment for all of us here and we can't wait to have you back!Kindest regards,

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is quite dated compared to the photos available. The staff however were great in resolving a room issue and for this reason alone I would consider a second stay. The hotel is about 20 minutes from Niagara fall and 25 minutes from Niagara on the lake. It’s a great place to base yourself for both those activities.
Response from Lindy, Guest Services Liaison on 29 Apr 2024
Dear Raymond,Thanks so much for one of the TOP Ratings! We appreciate knowing that you had a wonderful getaway with us here at White Oaks and that our team was able to take excellent care of you, including resolving a room issue to your complete satisfaction. Perhaps the combination of our WO pictures and our guests’ pictures online would give everyone looking to come to White Oaks, the best overview possible, as we wish to represent ourselves in the most accurate way.I'm sorry to read that you may have unfortunately hit more than the normal traffic while visiting us, as basic driving time to both NF and the core of NOTL is approx.15 minutes based on regular traffic. It will be our pleasure to warmly welcome you again, for your second and hopefully, third, fourth, fifth...and even more times over the years!Kindest regards,

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a wedding. There was a shuttle to and from the winery. Great experience.
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 27 Apr 2024
Dear Megan,Having a "great experience" here with us at White Oaks is what it is all about...adding that you were at a friend/loved one’s wedding...over the top wonderful for you and the bride and groom, I am sure! Congrats to them!Thank you for letting us know that you are 5 STAR happy as it means so much to us to know that you are pleased.We look forward to your return and to greeting you with a cheery smile and warm welcome, anytime!Kindest regards,

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming back to this hotel. A great experience every time
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 27 Apr 2024
Dear Christine,You "love coming back" to White Oaks, which is wonderful, as we love having you with us!Thank you for your continued loyalty and for letting us know that you have a "great" experience every time! We are delighted that you are happy!Warmly welcoming you again and again is our pleasure. We hope to see you soon!Kindest regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our regular mini getaway spot for many years. Great location, nice rooms, fantastic gym and spa, and reasonably priced.
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 28 Apr 2024
Dear Emily,We are delighted to have had you back again and to know that you continue to find White Oaks your go to/regular 'mini getaway spot"!"Reasonably" priced, "great" location, "nice" rooms, and a "fantastic" gym and spa...thank you for choosing WO again for the wonderful experiences we believe you deserve.We will always be here with a warm smile, cheery greeting and a genuine welcome when you find time to return!Kindest regards,

10/10 Excellent

Martha

Stayed 3 nights in Feb 2024
Response from Lindy, Guest Services Liaison on 24 Apr 2024
Dear Martha,It is very nice to know that you had a 5 STAR experience while with us here at White Oaks!Thank you for the TOP-Rating and for letting us know, through this, that you enjoyed your recent getaway at WO.We look forward to your return!Kindest regards,

10/10 Excellent

Bhavik

Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 11 May 2024
Dear Bhavik,Thank you so much for letting us know that you had a 5 STAR experience during your recent visit to White Oaks. We are delighted to know that you are happy.Please come again, it will be our pleasure to welcome you back!Kindest regards,

10/10 Excellent

Tosin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very gorgeous hotel. We enjoyed our stay. This ia luxury hotel. Thank you
Stayed 2 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 21 Apr 2024
Dear Tosin,"Very gorgeous hotel" - Wow - we at White Oaks are delighted that you enjoyed your stay and that you found everything about it a "luxury" hotel experience.We sincerely appreciate your kind words and thank you for posting.All of us here could not be more pleased that you are 5 STAR happy, and look forward to extending our genuine smiles and cheery greetings of welcome to you, hopefully soon!Kindest regards,

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the White Oaks makes you feel special. The staff, the service, the place.
Stayed 4 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 20 Apr 2024
Dear Beatriz,We are very pleased to see by your 5-STAR rating and to read your kind words noting that "everything at the White Oaks makes you feel special"...that you had a wonderful time here with us.Thank you for letting us know that this is partly due to our "staff, the service, the place"...we could not be more pleased that you are happy and that you feel truly welcome and valued while with us!We look forward to your next visit, to warmly welcoming you back, and to doing all that we can to help you enjoy your next visit as much as this one!Kindest regards,

6/10 Okay

Ashley

Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 20 Apr 2024
Dear Ashley,I am sorry to see by your rating that you did not have the fabulous experience that we truly wish for you while here at White Oaks. It is my sincere hope that our team made it right for you while on property, however, should you wish to speak with me for any reason, I invite you to contact me at WO (I am the only Lindy here). I will be happy to take your call and ask that you leave a message if I am unable to get to the phone right away. I will respond to your v.m. as promptly as possible.It is with hopeful optimism that we look forward to warmly welcome you again at WO.Kindest regards,

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Covienient location friendly staff
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 16 Apr 2024
Dear Sabrina,Thank you for letting us know that you had a 5 STAR getaway, found our team "friendly" and our location "convenient! We are delighted that you are Happy!We hope to warmly welcome you again many times over the coming years!Kindest regards,

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing weekend, all the staffs are willing go beyond extra miles to make sure all the guests have a wonderful time during their stay
Stayed 2 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 21 Apr 2024
Dear Nancy,We could not be more thrilled that you had an "amazing" weekend here with us at White Oaks!As it is our pleasure to have you with us, it is very gratifying to read that you felt our team went "beyond extra miles" to ensure your and our other guests happiness.Thank you for your kind words, for posting and for your 5 STAR rating.Warmly welcoming you will be our pleasure anytime!Kindest regards,

10/10 Excellent

Florence, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were all so friendly and courteous, from the front desk to the restaurant seevice. The room was quite comfortable and very clean. We came to watch the eclipse and they provided eclipse glasses too. The food from the Liv restaurant was delicious. Great stay overall!
Stayed 2 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 14 Apr 2024
Dear Florence,What an exciting time for everyone! Thank you for choosing White Oaks for this memorable eclipse adventure and for letting us know that you had a wonderful time."Delicious" food, "quite comfortable and very clean room" and staff who are "so friendly and courteous"…we very much appreciate your kind words and observations, most of all however, we are delighted that you are happy!Warmly welcoming you whenever you have the opportunity to visit again, will be our pleasure!Kindest regards,

10/10 Excellent

Wendy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and responsive. Not just at check in but at any time when you came in contact. Good food options. Very clean.
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 14 Apr 2024
Dear Wendy,Thank you for letting us know that you are 5 STAR happy!"Friendly and responsive" staff throughout your stay, "very clean" facility and good food options...we are delighted that you enjoyed your stay and that you are pleased with your experience here with us at White Oaks.It will be our pleasure to warmly welcome you again, anytime!Kindest regards,

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 14 Apr 2024
Dear Jackie,We are very pleased to see by your 5-STAR rating that you had a great time here at White Oaks!Thank you for choosing WO and for posting.We look forward to your next visit and to warmly welcoming you back again, hopefully soon!Kindest regards,

8/10 Good

Jody-Kay

Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 4 May 2024
Dear Jody-Kay,We are very pleased to see by one of the Top ratings that you had a great time here at White Oaks!Thank you for completing this survey and for letting us know.We look forward to your next visit and hope you have a fabulous day!Kindest regards,

10/10 Excellent

Franca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 13 Apr 2024
Dear Franca,Thank you kindly for your 5 STAR Rating and for letting us know that you had a great stay with us, here at White Oaks!We appreciate you taking time to post and look forward to warmly welcoming you back again and again!Kindest regards,

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and updated, the service was very good and everyone was very helpful. We had a great stay and would stay again in the future.
Stayed 4 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 10 Apr 2024
Dear Megan,We are delighted that you had a "great" stay, and especially that you would stay again with us here at White Oaks! We could not be more pleased that you are happy!Thank you for noting our "clean and updated" property as well as our "very good" service and "very helpful" staff. It is our pleasure to help by doing all that we can to ensure the best stay possible.We look forward to your return and to warmly welcoming you again and again!Kindest regards,

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are downright amazing. There wasn't a single person staffed at that hotel that looked miserable or overworked or stressed. Highly recommend staying here.
Stayed 2 nights in Apr 2024
Response from Lindy, Guest Services Liaison on 10 Apr 2024
Dear Thomas,We can not thank you enough for your kind and generous praise of our team as well as your gracious recommendation!"Downright amazing", no miserable or overworked or stressed staff...it is great of you to post your observations especially as your experience and comfort is important to all of us. We really do enjoy what we do and taking great care of our valued guests and each other, is a big part of this.A cheery greeting, genuine smile and warm welcome are here waiting for you anytime you have the opportunity to visit us at WO! We look forward to it!Kindest regards,

10/10 Excellent

Negah

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcome reception by staff and warm goodbye on leaving
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 9 Apr 2024
Dear Negah,As we are truly delighted to have you with us here at White Oaks it is rewarding that you felt "very welcome" upon arrival and appreciated upon leaving. We look forward to seeing you again and hopefully having the opportunity to show you often, just how much you staying here at Wo means to all of us!We are delighted that you are happy!Kindest regards,

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very busy -the day before the 2024 eclipse when it seemed like everyone had come to Niagara. The hotel had no problem handling it; the large number of staff were unfailingly helpful and friendly, and we interacted with a lot of them. The facilities are not new but are well-maintained and have been updated over the years. The garden is lovely, the pool clean and pleasant. I didn’t work out at the gym but I explored it after dinner and it’s extensive, a very large full service gym with a large weight room, yoga, and a lot of squash and tennis. Perhaps check in advance to see how to book a court. It was a wonderful stay. Our usual hotel in this area is near the Falls but we’ll be mixing that up with visits here from now on. My daughter said it was the best hotel she’s stayed at and a “real resort.” There was a festive air as staff and guests were excited about the eclipse. The hotel did not do late checkout (they were far too busy) but let everyone stay on the premises if they had checked out that day and stored their luggage so they could watch the eclipse in the pretty garden. I thought that was kind.
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 9 Apr 2024
Dear Cara,What a lovely review. We can not thank you enough for your kind words, for winding us happily through your experiences, both with our facility and with our "unfailingly helpful staff". We appreciate you noting that your daughter found our White Oaks a "real resort" and "the best hotel" she's stayed at! We could not be gladder that you are all pleased and that you will be be including WO as part of your Niagara destinations while in the Region.We love sharing special occasions and everyday getaways with our valued guests and the eclipse was a great reason for a little excitement for everyone over the last few days. Thank you for noting our accommodation regarding viewing it while with us, as well as our adept ability to make busy times still feel personal...because it is to us. We believe that you deserve our attention, our appreciation and our caring, and we do our best to ensure you feel this while here.We look forward to your return and to greeting you warmly when you do!Kindest regards,

8/10 Good

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location, close to shopping, wineries, and the Town of Niagara on the Lake.
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 10 Apr 2024
Dear Deanne,Thank you for the 5 STAR Rating and for letting us know that you had a fabulous time with us here at White Oaks. Thank you as well for noting our "friendly" staff and "good" location in NOTL close to the NOTL town center, wineries and shopping.Warmly welcoming you again will be our pleasure, anytime!Kindest regards,We are delighted that your getaway with us, was all that you were hoping for.We look forward to your return and to warmly welcoming you back!Kindest regards,

10/10 Excellent

Yosef

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Check in was easy. Rooms are big and clean. Great facilities
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 9 Apr 2024
Dear Yosef,"Great facilities", "great service", "easy" check-in and "big and clean" rooms...thank you for choosing White Oaks for your recent visit and for noting some of the highlights of your recent stay!We are thrilled that you are 5 STAR happy and look forward to warmly welcoming you again and again!Kindest regards,

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy place, staff make you feel important
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 8 Apr 2024
Dear B,Thank you for your 5 STAR Rating! We are delighted that you had a great time while at White Oaks and look forward to warmly welcoming you again!Thank you as well for noting that you found WO a "classy place" and that our team helped you feel welcomed and valued while here.I hope you are able to take a bit of time to enjoy the eclipse tomorrow, as many of us will be too. Kindest regards,

8/10 Good

kelly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 7 Apr 2024
Dear Kelly,Thank you kindly for one of the TOP Ratings! We appreciate knowing, via this, that you had a wonderful getaway with us here at White Oaks.Our team looks forward to warmly welcoming you back, anytime!Kindest regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lindy, Guest Services Liaison on 6 Apr 2024
Dear Jessica,We are delighted that you had a wonderful stay with us here at White Oaks!Thank you for your 5-star rating, and for letting us know, via this, that you are happy!We look forward to warmly welcoming you again, anytime!Kindest regards,

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Lindy, Guest Services Liaison on 6 Apr 2024
Dear Adam,Thank you kindly for your 5 STAR Rating and for letting us know by this rating that you had a lovely time with us here at White Oaks.We will be delighted to welcome you back, anytime!Kindest regards,