Outdoor pool, pool loungers

Reviews of Nha Trang Horizon Hotel

4.5 out of 5
Nha Trang Horizon Hotel
102 Duong Hien Quyen, Nha Trang, Khanh Hoa

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place I’d stay at again. Had a cockroach in the room, aircon not controlled via room controls, quite dated interior
Stayed 1 night in Oct 2023

8/10 Good

Darryal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The only issue with the hotel was an unexpected charge using the karaoke room, as we believed it to be part of the hotel. The price to use the room was listed in Vietnamese so we had no idea there was a charge which is strange considering all the other prices for drinks was listed in English. Tried to get this charge taken off our bill but staff said no sorry.
Stayed 4 nights in Oct 2023

8/10 Good

Phuong

Travelled with partner
Liked: Property conditions & facilities
The room are new, clean and the view of the sea are amazing. Breakfast is good. However, the reception hall is smelly and too crowded

10/10 Excellent

Marjorie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our group of 8 loved the Horizon Hotel! The location is great, for anyone wanting to be on the north beach. Wonderful breakfast buffet. Stunning infinity pool on the 4th floor--very quiet and a good place to hang out as a group. We were picked up at the airport, offered bottles of water and cool washcloths to freshen up, and upon arrival at the hotel were given a cool drink as we checked in. The staff were knowledgeable and helpful. Everything about this place is great!
Stayed 3 nights in Jul 2023

2/10 Terrible

jake

Liked: Cleanliness
Disliked: Staff & service
Response from Hotel Management team. on 3 Jun 2023
Dear Mr. Jake,Warm Greetings from Nha Trang!Thank you for choosing Nha Trang Horizon for your recent holiday and for taking the time sharing your experience with other travelers.It is with disappointment that I read about your experience during your stay with us. As much as apology will not change the outcome of your experience. Once again, we thank you and we apologize for the inconvenient caused. Feedback like yours helps us to improve the services and products we deliver, bringing us closer to where we want to beI hope that we get the chance to have you stay with us again. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near futureAll the best to you.Hotel Management team.

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has nothing to complain. If you don’t mind being a little away from main attraction, this is definitely a recommendation. I like it because it’s quieter & still have easy access to everything.
Stayed 2 nights in Oct 2022
Response from Ngoc Phuong - Sales Supervisor on 27 Oct 2022
Dear Ms. Hong, Thank you so much for taking the time to give us your feedback.We are so glad to hear that you enjoyed your stay with us at Nha Trang Horizon.It was a pleasure hosting you at Nha Trang Horizon and we hope to welcome you back again in future.Warm regards.Hotel Management team.

8/10 Good

Ken

Stayed 1 night in Sep 2022
Response from Ngoc Phuong - Sales team on 17 Sept 2022
Dear Mr/Ms. Yong, Thank you so much for taking the time to give us your feedback.We are so glad to hear that you enjoyed your stay with us at Nha Trang Horizon.It was a pleasure hosting you at Nha Trang Horizon and we hope to welcome you back again in future.Warm regards.Hotel Management team.

10/10 Excellent

PHAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so perfect
Stayed 2 nights in Jul 2022

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but a taxi ride from the main town
Stayed 6 nights in Feb 2020
Response from Hotel Management team. on 16 Mar 2020
Dear valued guest, Thank you so much for taking the time to give us your feedback on Hotels.com. We are so glad to hear that you enjoyed your stay with us. At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations. We look forward to your next visit, Warm regards. Hotel Management team.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got charged for accidental breakage of a glass. Wanted to stay extra night but I had to book on line with Expedia as could not book directly with hotel as much more expensive
Stayed 5 nights in Feb 2020
Response from Hotel Management team. on 29 Feb 2020
Dear valued guests, Thank you for choosing Nha Trang Horizon Hotel for your recent holiday and for taking the time sharing your experience with other travelers We always strive to provide the best service to our guests and on this occasion we did not exceed your basic expectation. I would like to extend an invitation to you and your family to stay with us the next time you travel to Nha Trang. Please contact me directly, I will personally ensure that your stay is VIP and extend a special discounted rate for you. I look forward in hearing from you and looking forward to welcome you at Horizon hotel ! All the best to you. Hotel Management team.

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is brand new and clean. The breakfast food is excellent. The pool is very nice. The only thing that makes this hotel mediocre is there is no A/C in the fitness room, which produced a terrible smell, the equipment are cheap products. But overall, it's worth the money spent.
Stayed 3 nights in Dec 2019
Response from Hotel management team on 4 Jan 2020
Dear valued partner, Warmest greeting from Nha Trang Horizon Hotel! Thank you so much for this lovely review of your stay with us at Nha Trang Horizon Hotel. We are delighted to see that you thoroughly enjoyed your stay. Here at Nha Trang Horizon we strive to meet every guest’s expectation, be it service, accommodation, ... We are happy to assist and will always strive to do whatever we can whenever we can do it. We’ve taken note of your comment regarding cleaning in the fitness center and please accept my sincere apologies for this lapse in services. We are going to conduct re – training programs to provide you better experience Looking forward to welcoming you back again in future. All the best to you. Hotel management team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel experience. A bit far from town, taxi to town about 70k vnd, walking distance to beach, not much restorent beside, Very kind servicing,
Stayed 4 nights in Dec 2019
Response from Hotel Management team. on 28 Dec 2019
Dear valued guest, Warm Greetings from Nha Trang Horizon.! Thank you for choosing Nha Trang Horizon Hotel for your recent holiday and for taking the time sharing your experience with other travelers We appreciate your comments regarding your stay at Nha Trang Horizon Hotel. It is always a pleasure to receive positive feedback and we are sure your comments will encourage the team to keep up their hard word. Thank you again for sharing your experience and we look forward to welcoming you again in the near future for another memorable stay Warm regards, Hotel Management team.

8/10 Good

kisung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

TEUKSEOB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Mrs. Phuong Do on 13 Jan 2023
Dear Mr. Teuk Seob,Thank you so much for taking the time to give us your feedback.We are so glad to hear that you enjoyed your stay with us at Nha Trang Horizon.It was a pleasure hosting you at Nha Trang Horizon and we hope to welcome you back again in future.Warm regards.Hotel Management team.

10/10 Excellent

suhyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Jong gi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들 친절합니다
일단 새 건물이고 바닷가 바로 앞에 있습니다. 걸어서 5분 거리에 시장이 있고 산보하기 좋습니다. 직원들 친절하고 깨끗합니다. 이거면 된거지요
Stayed 2 nights in Feb 2020

10/10 Excellent

Daehoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Management team. on 29 Feb 2020
Dear valued guest, Thank you so much for taking the time to give us your feedback. We are so glad to hear that you enjoyed your stay with us. At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations. We look forward to your next visit, Warm regards. Hotel Management team.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean roon, nice workers, fast service but slow answer to questions
Stayed 5 nights in Jan 2020
Response from Hotel Management team. on 8 Feb 2020
Dear valued guests, Thank you so much for taking the time to give us your feedback on Expedia, We are so glad to hear that you enjoyed your stay with us and our F&B outlets. We’ve taken note of your comment regarding communication with our staff and please accept my sincere apologies for this lapse in services. We are going to conduct re – training programs to provide you better experience. At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations. We look forward to your next visit, Warm regards. Hotel Management team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
뷰가 좋은 호텔
앞에 에바손 아나만다라가 있어 바다뷰로 보면 경관이 좋습니다. 발코니가 있어 바다를 보며 정말 쉬는 것 같아요. 추천합니다.
발코니에서 본 바다 뷰
Stayed 1 night in Jan 2020
Response from Hotel Management team. on 18 Jan 2020
Dear valued partner, Thank you so much for taking the time to give us your feedback on Expedia. We are so glad to hear that you enjoyed your stay with us. At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations. We look forward to your next visit, Warm regards. Hotel Management team.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
뷰가 너무 좋아요. 큰 창문에 바다가 보여요. 가성비 호텔. 위치는 시내랑 조금 멀긴해요. 다만 화장실 샤워실 물이 잘 안내려가서 계속 밖으로 넘쳐서 조금 불편했어요
Stayed 4 nights in Dec 2019
Response from Hotel Management team. on 8 Feb 2020
Dear valued guests, Thank you so much for taking the time to give us your feedback on Hotels.com. We are so glad to hear that you enjoyed your stay with us. At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations. We look forward to your next visit, Warm regards. Hotel Management team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다시 또 올게요
데스크직원들이 친절하고 뷰도 좋고 방음도 잘되고 너무 편안했습니다 주위에 아직 뭐가 많이는 없었지만 잘쉬었어요
Stayed 2 nights in Oct 2019
Response from Hotel Management team. on 2 Nov 2019
Dear valued partner, Thank you so much for taking the time to give us your feedback on Expedia. We are so glad to hear that you enjoyed your stay with us. At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations. We look forward to your next visit, Warm regards. Hotel Management team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hotel Management team. on 12 Aug 2019
Dear Mr/Ms Anonymous, Warmest greeting from Nha Trang Horizon Hotel! Thank you for choosing Nha Trang Horizon for your recent holiday and for taking the time sharing your experience Looking forward to welcoming you back again in future. All the best to you. Best regards!