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The only issue with the hotel was an unexpected charge using the karaoke room, as we believed it to be part of the hotel. The price to use the room was listed in Vietnamese so we had no idea there was a charge which is strange considering all the other prices for drinks was listed in English. Tried to get this charge taken off our bill but staff said no sorry.
Darryal
Stayed 4 nights in Oct 2023
8/10 Good
Phuong
Travelled with partner
23 Jul 2023
Liked: Property conditions & facilities
The room are new, clean and the view of the sea are amazing. Breakfast is good. However, the reception hall is smelly and too crowded
Our group of 8 loved the Horizon Hotel! The location is great, for anyone wanting to be on the north beach. Wonderful breakfast buffet. Stunning infinity pool on the 4th floor--very quiet and a good place to hang out as a group. We were picked up at the airport, offered bottles of water and cool washcloths to freshen up, and upon arrival at the hotel were given a cool drink as we checked in. The staff were knowledgeable and helpful. Everything about this place is great!
Marjorie
Stayed 3 nights in Jul 2023
2/10 Terrible
jake
2 Jun 2023
Liked: Cleanliness
Disliked: Staff & service
jake
Response from Hotel Management team. on 3 Jun 2023
Dear Mr. Jake,Warm Greetings from Nha Trang!Thank you for choosing Nha Trang Horizon for your recent holiday and for taking the time sharing your experience with other travelers.It is with disappointment that I read about your experience during your stay with us. As much as apology will not change the outcome of your experience. Once again, we thank you and we apologize for the inconvenient caused. Feedback like yours helps us to improve the services and products we deliver, bringing us closer to where we want to beI hope that we get the chance to have you stay with us again. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near futureAll the best to you.Hotel Management team.
Has nothing to complain. If you don’t mind being a little away from main attraction, this is definitely a recommendation. I like it because it’s quieter & still have easy access to everything.
Hong
Stayed 2 nights in Oct 2022
Response from Ngoc Phuong - Sales Supervisor on 27 Oct 2022
Dear Ms. Hong, Thank you so much for taking the time to give us your feedback.We are so glad to hear that you enjoyed your stay with us at Nha Trang Horizon.It was a pleasure hosting you at Nha Trang Horizon and we hope to welcome you back again in future.Warm regards.Hotel Management team.
8/10 Good
Ken
15 Sept 2022
Ken
Stayed 1 night in Sep 2022
Response from Ngoc Phuong - Sales team on 17 Sept 2022
Dear Mr/Ms. Yong, Thank you so much for taking the time to give us your feedback.We are so glad to hear that you enjoyed your stay with us at Nha Trang Horizon.It was a pleasure hosting you at Nha Trang Horizon and we hope to welcome you back again in future.Warm regards.Hotel Management team.
Response from Hotel Management team. on 16 Mar 2020
Dear valued guest,
Thank you so much for taking the time to give us your feedback on Hotels.com.
We are so glad to hear that you enjoyed your stay with us.
At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations.
We look forward to your next visit,
Warm regards.
Hotel Management team.
Got charged for accidental breakage of a glass.
Wanted to stay extra night but I had to book on line with Expedia as could not book directly with hotel as much more expensive
Verified traveller
Stayed 5 nights in Feb 2020
Response from Hotel Management team. on 29 Feb 2020
Dear valued guests,
Thank you for choosing Nha Trang Horizon Hotel for your recent holiday and for taking the time sharing your experience with other travelers
We always strive to provide the best service to our guests and on this occasion we did not exceed your basic expectation.
I would like to extend an invitation to you and your family to stay with us the next time you travel to Nha Trang.
Please contact me directly, I will personally ensure that your stay is VIP and extend a special discounted rate for you.
I look forward in hearing from you and looking forward to welcome you at Horizon hotel !
All the best to you.
Hotel Management team.
8/10 Good
Verified traveller
Travelled with family and small children, Business traveller
The property is brand new and clean. The breakfast food is excellent. The pool is very nice. The only thing that makes this hotel mediocre is there is no A/C in the fitness room, which produced a terrible smell, the equipment are cheap products. But overall, it's worth the money spent.
Verified traveller
Stayed 3 nights in Dec 2019
Response from Hotel management team on 4 Jan 2020
Dear valued partner,
Warmest greeting from Nha Trang Horizon Hotel!
Thank you so much for this lovely review of your stay with us at Nha Trang Horizon Hotel. We are delighted to see that you thoroughly enjoyed your stay. Here at Nha Trang Horizon we strive to meet every guest’s expectation, be it service, accommodation, ... We are happy to assist and will always strive to do whatever we can whenever we can do it.
We’ve taken note of your comment regarding cleaning in the fitness center and please accept my sincere apologies for this lapse in services. We are going to conduct re – training programs to provide you better experience
Looking forward to welcoming you back again in future.
All the best to you.
Hotel management team.
Very good hotel experience. A bit far from town, taxi to town about 70k vnd, walking distance to beach, not much restorent beside, Very kind servicing,
Verified traveller
Stayed 4 nights in Dec 2019
Response from Hotel Management team. on 28 Dec 2019
Dear valued guest,
Warm Greetings from Nha Trang Horizon.!
Thank you for choosing Nha Trang Horizon Hotel for your recent holiday and for taking the time sharing your experience with other travelers
We appreciate your comments regarding your stay at Nha Trang Horizon Hotel. It is always a pleasure to receive positive feedback and we are sure your comments will encourage the team to keep up their hard word.
Thank you again for sharing your experience and we look forward to welcoming you again in the near future for another memorable stay
Warm regards,
Hotel Management team.
Dear Mr. Teuk Seob,Thank you so much for taking the time to give us your feedback.We are so glad to hear that you enjoyed your stay with us at Nha Trang Horizon.It was a pleasure hosting you at Nha Trang Horizon and we hope to welcome you back again in future.Warm regards.Hotel Management team.
Response from Hotel Management team. on 29 Feb 2020
Dear valued guest,
Thank you so much for taking the time to give us your feedback.
We are so glad to hear that you enjoyed your stay with us.
At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations.
We look forward to your next visit,
Warm regards.
Hotel Management team.
Great breakfast, clean roon, nice workers, fast service but slow answer to questions
Verified traveller
Stayed 5 nights in Jan 2020
Response from Hotel Management team. on 8 Feb 2020
Dear valued guests,
Thank you so much for taking the time to give us your feedback on Expedia,
We are so glad to hear that you enjoyed your stay with us and our F&B outlets.
We’ve taken note of your comment regarding communication with our staff and please accept my sincere apologies for this lapse in services. We are going to conduct re – training programs to provide you better experience.
At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations.
We look forward to your next visit,
Warm regards.
Hotel Management team.
앞에 에바손 아나만다라가 있어 바다뷰로 보면 경관이 좋습니다. 발코니가 있어 바다를 보며 정말 쉬는 것 같아요. 추천합니다.
Verified traveller
Stayed 1 night in Jan 2020
Response from Hotel Management team. on 18 Jan 2020
Dear valued partner,
Thank you so much for taking the time to give us your feedback on Expedia.
We are so glad to hear that you enjoyed your stay with us.
At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations.
We look forward to your next visit,
Warm regards.
Hotel Management team.
뷰가 너무 좋아요. 큰 창문에 바다가 보여요.
가성비 호텔.
위치는 시내랑 조금 멀긴해요.
다만 화장실 샤워실 물이 잘 안내려가서 계속 밖으로 넘쳐서 조금 불편했어요
Verified traveller
Stayed 4 nights in Dec 2019
Response from Hotel Management team. on 8 Feb 2020
Dear valued guests,
Thank you so much for taking the time to give us your feedback on Hotels.com.
We are so glad to hear that you enjoyed your stay with us.
At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations.
We look forward to your next visit,
Warm regards.
Hotel Management team.
데스크직원들이 친절하고 뷰도 좋고 방음도 잘되고 너무 편안했습니다 주위에 아직 뭐가 많이는 없었지만 잘쉬었어요
Verified traveller
Stayed 2 nights in Oct 2019
Response from Hotel Management team. on 2 Nov 2019
Dear valued partner,
Thank you so much for taking the time to give us your feedback on Expedia.
We are so glad to hear that you enjoyed your stay with us.
At Horizon, we strive to provide a truly unique experience, exceeding guests expectations and we are thrilled to have read that we were able to exceed your expectations.
We look forward to your next visit,
Warm regards.
Hotel Management team.
Response from Hotel Management team. on 12 Aug 2019
Dear Mr/Ms Anonymous,
Warmest greeting from Nha Trang Horizon Hotel!
Thank you for choosing Nha Trang Horizon for your recent holiday and for taking the time sharing your experience
Looking forward to welcoming you back again in future.
All the best to you.
Best regards!