Premium Room, 1 Queen Bed, Accessible | Private kitchen | Fridge, microwave, stovetop, dining tables
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Reviews of InTown Suites Extended Stay Newport News City Center

2.5 out of 5
InTown Suites Extended Stay Newport News City Center
11715-B Jefferson Avenue, Newport News, VA

Reviews

6.2
Rating 10 - Excellent. 8 out of 59 reviews" "
Rating 8 - Good. 17 out of 59 reviews" "
Rating 6 - Okay. 14 out of 59 reviews" "
Rating 4 - Poor. 9 out of 59 reviews" "
Rating 2 - Terrible. 11 out of 59 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Joesette

Stayed 28 nights in Oct 2023

6/10 Okay

John

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Terrible Stay
I should have taken pictures, locked out of room and find tgat my food was taken, lady upfront gave me petty cash but dam im staying there and people are going in the fridge and taking FOOD im not staying there nor to i want to refer anyone and unsafe atmosphere Police greeted me one day and thats a total turn off while be dropped off my boss Notices police cars and a gentlemen talking just a lousy stay i thought
Stayed 10 nights in Oct 2023

8/10 Good

suzzanne

Liked: Cleanliness, property conditions & facilities, room comfort
House keeping did not show as I was told they would
Stayed 7 nights in May 2022

2/10 Terrible

Glenmar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay the only downside was the bed was a little bit uncomfortable and very very nosie even if you sat on it the whole bed creaked and I'm only 190 and it was a queen bed.
Stayed 8 nights in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bates Motel
DO NOT STAY HERE!!! Bates Motel doesn’t have anything on this. If you’re looking to sharing your room with roaches, having your room smelling like roach spray, dirty bed sheets and carpets, feel every spring in the mattress, have no towels or anyone to speak to at the front desk ever then this hotel is for you. This place was definitely not worth the money spent. Never again.
Stayed 7 nights in Apr 2022

2/10 Terrible

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely dirty and housekeeping never showed up (we booked for a WEEK) so this means WE HAD TO PAY FOR TOILET PAPER and HAND SOAP come 3 days later. Police showed up TWICE because the people staying there were problematic and not once did we see the security on property handle any situation, so not a safe feeling.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay although I killed a couple of bugs. The staff was very friendly.
Stayed 7 nights in Oct 2019

2/10 Terrible

Danny, Los Angeles

Business traveller
Disliked: Cleanliness, staff & service
Crackheads all over the premises had to leave earlier and they refused to credit me all those nights I didn’t stay there
Stayed 10 nights in Aug 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from InTown Suite
It was awful! You guys should not refer any of your customers to this hotel. Currently, I am trying to contact InTown Suite corporate to advise them of the awful experience I endured on 6/28-29/19. I sent the establishment a message online on their website, but I did not receive a response. The reviews of the hotel online are the same - 90% of customers said that the hotel is filthy, and customer service is terrible. I allowed hotels.com to choose a hotel for me that weekend and they recommended this nasty hotel, so I hold you guys accountable too for my awful experience. The bedquilt on the bed was dirty; the room smelled musty. The bathroom was dirty; it was a mess. I switched to another place, and that room was nasty too. Do you have a good contact number of the hotel customer service so I can make them aware? I want a refund or discount on my credit card. I have pictures on my cell phone of the filth I saw in the room. Three cable stations were not working.
Stayed 2 nights in Jun 2019

6/10 Okay

Tomika

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The front desk ppl are kinda rude. The details of the room tells you that dishes are included but, they aren't. The bed mattress was the same mattress on the pull out sofa bed. They only provide one roll of toilet tissue, one set of towels and wash clothes for the week. We had to go out and buy pots,pans, plates, cups, and eating utensils. It clearly says they provide those things. The sifa bed was very hard and lumpy.The room was clean and the property was quiet at night. I feel that you should get what they advertised for the amount of money you have to pay. But my stay itself was ok....
Stayed 7 nights in Jun 2019

4/10 Poor

Joe

Disliked: Cleanliness, staff & service
Not what you would expect near the City Center.
the room smelled bad and had to immediately open the windows to air it out which did not help. They only fix the bed after 2 to 3 days and did not replace the towels. When asked if they can give us more toilet paper they advise that they do not supply that service. After going to the guest services, she tried to explain why they don't but ended up giving us a used roll.
Stayed 7 nights in May 2019

4/10 Poor

Michael A

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Pretty dirty place. My wife had to clean it first. They boasted about their great mattresses but they were lumpy. Stains on furniture etc
Stayed 13 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to various places to shop eat entertain and my daughter's home
Stayed 14 nights in May 2019

2/10 Terrible

JoVie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it had the cheapest price for a Saturday-Monday stay. I Also enjoyed how stiff the bed was for my back. It was comfortable. The toilet however was stained and during my stay we had no towels whatsoever. Called the front desk and asked for some and was told to call back Monday when the front office was open and then was subsequently hung up on. There also was no iron which I found personally odd
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the layout of the room.inviting...butthere wss no toilet paper in the bathroom. The bed was not as comfortable as I had hoped. Customer Service was great! I left a few items especially my mecication and it was kept for me until got there the next day Thank you!
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Don't do it
The rooms were small and it was a hassle checking in. I remade the bed with all my own blankets and did not touch the floor. Everything felt dirty. The whole place smelled like smoke despite me booking a non-smoking room. The pictures are not representative of what you are actually going to get. I will never stay here again.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
When i went to check in, they said they were fully booked so they sent me to their sister hotel. So then i drove there, then they didn’t have my room. Mind you i booked this reservation a month before. So then they call back to the hotel i just came from and then they said they’d have to give me a king room instead. Which was fine, i just needed somewhere to stay after traveling 4 hours there. Then the next day follows and everything seems great until close to 10 at night. Then i went to go back to my room, my key wouldn’t work. It had just worked when i left around 730. So i had to call their on campus person which actually wasn’t on the campus of the hotel. I had to sit in the empty lobby for Over a half hour waiting for her to get there. Come to find out they deactivated my room key because they said they didn’t get payment for that night. I reserved this room for 2 nights from the beginning when i booked it a month ago. And i had checked my account and they had pulled the money for both nights. So why they deactivated my key i have no clue. It was definitely frustrating when all i wanted to do was go to my room and relax but instead had to wait in the lobby in the middle of the night.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2018

6/10 Okay

Diane, Bunker Hill, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to restaurants
This was a nice clean hotel, however, it lacked in basic amenities such as extra toilet paper, new bar of soap, and hand towels.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok hotel
The hotel was remodeled and was clean. It was also conveniently close to many places (restaurants, grocery stores, shops). However, the bed was uncomfortable and the tub was cracked. Basic things like hangers were not even in the room. The hotel staff was courteus but would not allow me to add my sister to the room. I would only return here for the convenience.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easily accessible, friendly and very helpful staff.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
rotten crabs
horrible. the place was dirty and smelled like rotten crabs. i bought air freshener and febreeze just to stand the smell
Stayed 1 night in May 2018

6/10 Okay

Joel, Newport News

Carpet smells. No staff available on Sunday to assist you.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I have no complaints for this place. It was up to date, clean, and a friendly staff. Great value for your buck. They have weekly prices.
Stayed 7 nights in Aug 2017
Thank you for taking the time to rate our hotel. Please come back and stay with us whenever you need to.

2/10 Terrible

Susan

Disliked: Staff & service
Couldn't check in.
I booked this on Saturday afternoon. The confirmation noted that I could check in between 9 am and 9 pm. I got there at 8:30 p.m. and the office was totally shut down. The maintenance guy came over and told me they had switched to extended stay and close at 8 p.m. Nothing he could do. Left me without a room in a beach town that was almost 100% booked.
Stayed 1 night in Jul 2017
We are so sorry that you had to incur a problem trying to check in. I am assuming you may have been at the wrong property being that we have 3 properties on Jefferson Ave. Please accept our apologies and please reconsider visiting us again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
It was a comfortable stay. I should have booked a couple of extra days.
Stayed 1 night in May 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy
nobody ever at front desk, housekeeping only came the first day, people outside of hotel asking for rides/money overall a sketchy area not best for family

6/10 Okay

Cjinet, New Britain, CT

Good Location
Quiet motel; no to many amenities but ok; close to highway and stores;

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and basic. The mattress on the bed was close to needing replaced. They had a strict noise policy I really appreciated and things were very quiet by 10pm. They marketed the place as at City Center at Oyster Point when it was a good 2 blocks to those shoppes and restaurants. Also it was mostly an extended stay facility with much of the clientele looking down on their luck. Still I never felt unsafe and the price was good.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond
My husband was transported to the local hospital for an illness and further testing. I wasn't sure how long my son and I would have to stay. The staff here went above and beyond to help us out in our time of need!! We will be forever thankful!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The renovation on the rooms are great!!!

4/10 Poor

Marnita

Disliked: Staff & service, property conditions & facilities, room comfort
Not very happy.
The bed was very uncomfortable, the elevator was dirty, and didn't work at one point. The front desk clerk when we checked in was very nice and professional, but we didn't like the fact that they were closed after a certain time, and weren't there when we went to check pout. My boyfriend was very irritated.

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Amazing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The only downfall was having to get a room with 2 beds because I have 2 infants. They made us get 2 beds because of that.

8/10 Good

Alex, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Room prices are affordable and rooms are well furnished. Bed is somewhat uncomfortable but bearable. Good place to stay for a few days and is affordable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ruby

Liked: Cleanliness
Very friendly and pleasant front desk staff at check-in.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk is not open 24/7 and completely closed on Sundays. There is a number to call for emergencies and I did not have any trouble, but I would have preferred someone at the front all the time.

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Friendly staff - awful bed
This is about what you would expect from a hotel of this price and brand. Awful bed though. Awful. Friendly great staff!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient and clean hotel
A pretty good hotel for the price. It would be nice to have a complementary breakfast & free WiFi in the room.

6/10 Okay

ivette, va

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Diamond in the rough
The room itsself was very nice modern and clean however the hallways were loud and filled with different smells of food. Understandably so as this facility is also an extended stay.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad attencion
I pay for 9 nights and stay only 2 for personals problems and the hotel and orbitz not refund nothing yet

10/10 Excellent

Darrell, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was newly renovated and is beautiful

8/10 Good

Brandon, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up.
Everything was lovely. I love this hotel. Whenever I see it on this app I gladly make reservations with them. The only problems were that I only saw one ice machine on the first floor (and I was on the second floor), and my bathroom light wasn't fully operational, it had a little creepy twitch bike from a scary movie or something. But all in all I had a great stay in the gladly come back and stay again.