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Reviews of Swansea Hotel

3 out of 5
Swansea Hotel
196 Pacific Hwy, Swansea, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 128 reviews" "
Rating 8 - Good. 46 out of 128 reviews" "
Rating 6 - Okay. 21 out of 128 reviews" "
Rating 4 - Poor. 15 out of 128 reviews" "
Rating 2 - Terrible. 10 out of 128 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great Bistro. Accommodation very basic.
Stayed 7 nights in May 2024

6/10 Okay

Phil

Liked: Cleanliness
The band played until 3am in the morning, great musicians but did keep us awake... If we weren't planning to drive all day after our stay we probably would have participated at the bar...
Stayed 1 night in May 2024

6/10 Okay

Maxine

Travelled with group
Liked: Cleanliness, staff & service, amenities
The light coming into my room did keep me awake. The shower had nowhere to have clothes or towels. The check in and staff were great. Felt safe a little difficult exiting and getting back in on the morning
Stayed 2 nights in May 2024

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service
Fair price for theroom
Stayed 1 night in Apr 2024

10/10 Excellent

Joey

Liked: Staff & service
Disliked: Cleanliness, amenities
Dirty and noisy
Stayed 1 night in Apr 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Cameron

Stayed 1 night in Feb 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good except the shower temperature
Stayed 2 nights in Feb 2024

6/10 Okay

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good thanks
Stayed 1 night in Jan 2024

4/10 Poor

Angelo

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Extremely small, photos are deceiving.
Stayed 1 night in Feb 2024

6/10 Okay

LORNA

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Communal toilet and bathrooms needs upgrade or improvement as well as the rooms.
Stayed 1 night in Jan 2024

8/10 Good

Ariel

Travelled with partner
Liked: Cleanliness, staff & service
Good location. Need to refurbish the rooms.
Stayed 2 nights in Jan 2024

10/10 Excellent

Judy

Stayed 1 night in Jan 2024

10/10 Excellent

Phil

Stayed 1 night in Jan 2024
Response from Swansea Hotel on 15 Jan 2024
Thank you for your review!

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great value
Stayed 2 nights in Jan 2024
Response from Swansea Hotel on 15 Jan 2024
Thank you for your review Luke!

6/10 Okay

Christopher

Good location little bit noisy but that is to be expected room hos no fridge but had ac and ceiling fan .but had to walk around block to get to car park when outside pub opening hours
Stayed 3 nights in Jan 2024
Response from Swansea Hotel on 15 Jan 2024
Thank you for your feedback.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, cheap, basic accommodation with shared bathrooms (well maintained), in convenient location close to shopping, dining, entertainment options
Stayed 1 night in Dec 2023
Response from Swansea Hotel on 15 Jan 2024
Thank you for your review!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect choice for our one night stay very comfortable,
Stayed 1 night in Jan 2024
Response from Swa on 15 Jan 2024
Thank you for your review, we're glad you enjoyed your stay!

8/10 Good

Judy

Stayed 1 night in Dec 2023
Response from Swansea Hotel on 27 Dec 2023
Thank you for your review!

6/10 Okay

Phuong Uyen

Travelled with family
Liked: Cleanliness
It was a lovely short stay, but I wish they provided more utilities (hair dryer, toothbrush, shower cap etc.)
Stayed 1 night in Dec 2023
Response from Swansea Hotel on 27 Dec 2023
Thank you for your feedback!

2/10 Terrible

Rhonda

Travelled with partner
Disliked: Staff & service
Staff were not friendly. Everything seemed to be a problem could not take wine drinks to our room, but could take stubbies, didn't make any sense to us. When leaving in the morning had to climb down very steep chairs at back off building, makes it very hard when my wife was on crutches, had to be very careful. Best part of our stay was our meals which we throughtly enjoyed. Would not recommend this venue to family or friends to book and stay. Differently will not be staying there again
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Just ok for overnight stay
Stayed 1 night in Nov 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
Room 6 had a comfortable queen size bed and a large, recently renovated, en suite. Shortcomings were that there was no longer a towel rail and no shelf in the shower for soap or shampoo. The stairs to get to the first floor are steep and there is a fire door at the top which has to be unlocked with your door key and this is difficult when carrying luggage.
Stayed 2 nights in Nov 2023

4/10 Poor

Joanne

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisiest pub ever, weird bathroom setup
I have stayed in lots of pubs, this one is the WORST. One bathroom for ladies and men, no locks on doors. Extremely noisy until music finally stopped, then "visitors" came calling to other rooms. Squeaky, banging doors. Not a place to go if you plan on getting any sleep.
Stayed 2 nights in Nov 2023

8/10 Good

Denise

Stayed 1 night in Oct 2023
Response from Swansea Hotel on 7 Nov 2023
Thank you for your review!

2/10 Terrible

Cristiano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience!
Unfortunately the photos don't tell the truth. When we arrived we were accommodated in an extremely small room, which only had room for a double bed. In the room just a bed, a chair and a ceiling fan. At the same time, I went to complain, showing the photos that were in my reservation, which were completely different from the room in which my wife and I were accommodated. We were put in another room, whose bathroom smelled really bad. Very old building, with cracked walls, with a falling ceiling, really a terrible experience.
Stayed 1 night in Oct 2023

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price this is adequate accommodation although you should definitely pay extra for an ensuite like I did. The communal bathroom is not a place of either high hygiene or safety standards. The room was sufficient and quite large however I’m assuming due to the rough nature of the majority of clientele it means there isn’t a lick of furniture aside from the bed, and all towel rails have been broken. Shower was wonderfully hot but weak pressure, and they really need to clean the drainage grate after each client! The music from downstairs wasn’t too loud, and there were live bands playing. Although I’m sure different rooms have different acoustics. Surplus of parking in the back and within 200 meter radius there is an Coles, McDonald’s, take outs, cafes, bank and pharmacy.
Stayed 2 nights in Oct 2023
Response from Swansea Hotel on 7 Nov 2023
Thank you for your feedback Bonnie

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Swansea Hotel on 9 Oct 2023
Thanks Abdul!

8/10 Good

Mirka

Travelled with group
Liked: Cleanliness, staff & service
The accommodation part of the hotel is very interesting. Super convenient to have the pub underneath. It suited our needs
Stayed 1 night in Oct 2023
Response from Tahlia on 12 Oct 2023
Hi Mirka,Thank you for your review!I'm glad to hear you enjoyed your stay.See you again soon!

2/10 Terrible

Garry

Business traveller
Disliked: Cleanliness, amenities
This is the worst place I have ever stayed in the upstairs is filthy , my room had 2 single beds and a plastic chair an a tv, the toilets and shower are communal and resemble something out of a 1950s beach facility, I went to bed at 9pm as I had to be up at 5am and was awoken at midnight by loud music coming from the bar downstairs it turns out it’s open all night, at 3am I left and went and slept in my car I wouldn’t recommend this place to my worst enemy
Stayed 1 night in Sep 2023

8/10 Good

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Sep 2023
Response from Tahlia on 12 Oct 2023
Hi Jian,Thank you for your review!We hope to see you again soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything. Will go again.
Stayed 1 night in Sep 2023
Response from Tahlia on 12 Oct 2023
Thank you for your feedback John!We hope to see you again soon.

10/10 Excellent

ALAN

Stayed 1 night in Aug 2023
Response from Swansea Hotel on 30 Aug 2023
Thank you for your review!

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean , but my bed wasn't very comfortable, , and may partners bed well the wheels collapsed on him
Stayed 1 night in Aug 2023
Response from Swansea Hotel on 30 Aug 2023
Thank you for the feedback!

10/10 Excellent

Kristine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room. Staff were exceptional! Food was great value and delicious. I will return.
Stayed 1 night in Aug 2023
Response from Swansea Hotel on 21 Aug 2023
Thank you for the lovely review!

10/10 Excellent

Hasan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent to deal with and property provided all of what it stated.
Stayed 2 nights in Aug 2023
Response from Tahlia on 13 Aug 2023
Hi Hasan,Thank you so much for your kind feedback. We hope to see you again soon!Kind regards,Swansea Hotel

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
was exceedingly noisy could not sleep. left one day early because of the noise and the argument at 3.00 am. ourside or door. would never stay again.
Stayed 2 nights in Jul 2023
Response from Royal Hotel Singleton on 6 Sept 2023
Thank you for taking the time to provide your feedback and we're sorry to hear you didn't enjoy your stay. We've passed this onto the team for review.

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from Tahlia on 13 Aug 2023
Hi Andrew,Thank you for your kind feedback.We hope to see you again soon.Kind regards,Swansea Hotel

4/10 Poor

Joey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good food, friendly staff, comfortable bed. State of the room was below average, shared bathroom was disgusting, noise from pub was loud.
Stayed 2 nights in Jul 2023
Response from Swansea Hotel on 1 Aug 2023
Thank you for your feedback

8/10 Good

Mark

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying there. So much quieter and the Beach's not far to go. I had a lovely stay there.
Stayed 2 nights in Jun 2023
Response from Tahlia on 16 Jun 2023
Hi Lance,Thank you so much for your lovely feedback!We are glad to hear you enjoyed your stay and hope to see you again soon :)Kind regards,Swansea Hotel

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views from the balcony, clean and well laid out cabins and lovely hosts
Stayed 1 night in Jun 2023
Response from Tahlia on 16 Jun 2023
Hi Lance,Thank you so much for your feedback. We are so glad to hear you enjoyed your stay and hope to see you again soon :)Kind regards,Swansea Hotel

4/10 Poor

EDWARD

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Clean sheets. friendly staff., Did not like, room un clean , when band played room vibrated so much my ear plugs made no difference both nights .
Stayed 1 night in Apr 2023
Response from Swansea Hotel on 2 May 2023
Thank you for your feedback Edward and we are sorry to hear that we didn't meet your expectations on this occasion.

8/10 Good

Malcolm

Liked: Staff & service
Ok
Stayed 1 night in Apr 2023
Response from Tahlia on 24 Apr 2023
Thank you for your feedback Malcolm :)

8/10 Good

Nathan

Stayed 2 nights in Mar 2023
Response from Tahlia on 13 Apr 2023
Hi Nathan,Thank you so much for your feedback :)

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic
Stayed 1 night in Feb 2023
Response from Tahlia on 7 Mar 2023
Hi David,Thank you for your feedback.I hope you enjoyed your stay with us :)

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the bigger room
Loved it!
Stayed 1 night in Feb 2023
Response from Swansea Hotel on 21 Feb 2023
Thank you for your feedback Suzanne, we're so glad you enjoyed your stay with us!

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness, staff & service
No room fridge, kettle or microwave. Outside room passage light shone through window above bedroom door making sleep difficult. Noisy traffic as the hotel is on a main road. Easy parking at the back which was a bonus. Restaurant food and drinks were reasonable value for money.
Stayed 2 nights in Feb 2023
Response from Tahlia on 18 Feb 2023
Good afternoon Michael,Thank you so much for your feedback.I do apologise for the hallway light disturbing your sleep, thank you for making us aware. We provide the appliances in the communal kitchen in the accommodation area with coffee supplies, so I do hope that you were able to use them even though there isn't any in the room itself.We hope to see you again soon.Kind Regards,Swansea Hotel Management