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Newcastle Hotel ReviewsExpedia verified reviews
5/5 Excellent
Nice room but……
"The room and hotel were great. I do have a complaint. My 8 year old daughter was using the hair dryer and it sparked, shocked, and started smoking. We immediately called for assistance. I was very concerned for my daughter’s safety as well as whether there would be an issue with the hair dryer causing a fire. We were told someone would be there immediately but yet they never came. My husband went down to the front desk to be told that no one came in because of the do not disturb sign on our door. I’m not sure why there was no knock especially since we had called and were concerned. I realize the hotel couldn’t control a faulty hair dryer but it was their reaction that angered me. No concern for my child’s safety. Then just a lot of talking in circles and excuses. No offer of anything to right the situation. "
A verified traveller stayed at Comfort Inn & Suites Near Mt. Rushmore
Posted 2 days ago