Exterior

Reviews of Ramada by Wyndham Newark/Wilmington

3 out of 5
Ramada by Wyndham Newark/Wilmington
260 Chapman Rd, Newark, DE

Reviews

6.8
Rating 10 - Excellent. 216 out of 1005 reviews" "
Rating 8 - Good. 293 out of 1005 reviews" "
Rating 6 - Okay. 221 out of 1005 reviews" "
Rating 4 - Poor. 127 out of 1005 reviews" "
Rating 2 - Terrible. 148 out of 1005 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Darryl

Liked: Cleanliness, staff & service
Walk out to pool
Stayed 1 night in May 2024

8/10 Good

George S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean. Excellent Staff.. Noisy HVAC.. Breakfast Satisfactory…Excellent Shower …….Will stay again
Stayed 4 nights in May 2024
Response from Lauren - GM on 22 May 2024
George,Thank you for your positive review of the property. We appreciate your feedback. We hope to see you again soon!Enjoy your holiday weekend!

2/10 Terrible

Mary

Stayed 1 night in May 2024
Response from Lauren - gm on 20 May 2024
Hello Mary, Would you care to elaborate on your experience at the property? The comment card that you left in your room states that you had initially had a bad experience but then it turned excellent after your room was moved?’

4/10 Poor

Marianne

Business traveller
Disliked: Amenities, property conditions & facilities
Broken fixtures in the bathroom, safety lock barely holding on to the door, the place has clearly seen better days.
Stayed 1 night in May 2024
Response from Ramada team on 21 May 2024
We are sorry we missed the mark during your stay. If you care to elaborate on your stay please to the manager of the property

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, amenities
Everything was just fine
Stayed 1 night in May 2024
Response from Lauren -GM on 19 May 2024
Thank you for your review of the property. We appreciate you taking the time to share your experience through feedback. We hope that you come back and see us again soon.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a place to stay halfway to my destination. I have stopped in this area twice a year for many years doing this trip but I never used this hotel. It was perfect. No problems or issues at all.
Stayed 1 night in May 2024
Response from Lauren - GM on 17 May 2024
Donna,We are so happy that you finally stopped in, we are happy to hear that you enjoyed your stay and hope that you visit us again soon when you make your trip!Have a great weekend!

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Grear
Stayed 2 nights in May 2024
Response from Lauren - GM on 17 May 2024
Brian,Thank you for your 5/5 positive review of the property we are happy to hear you enjoyed your stay! Hope to see you again soon.Safe travels and be well :)

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, amenities
Staff was really pleasant and the room was clean. The hotel was clean. It can use some modernization but for the price point its excellent.
Stayed 1 night in May 2024
Response from Lauren Wingate- GM on 13 May 2024
Ajay, Thank you for your 5/5 rating on our property. We appreciate you taking the time to leave positive feedback as it helps the staff and property to make any adjustments. We will be updating the furniture packages at the property this upcoming year 2025! So, stay tuned. Until then, we will continue to offer the best possible product, one that's clean and in an inviting atmosphere with friendly staff.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff
Stayed 1 night in May 2024
Response from Lauren Wingate on 10 May 2024
Thank you Rick ! We appreciate your feedback and positive review of the property. I will pass this message along to the staff :) We hope tp see you again soon, until then.. safe travels and be well!

2/10 Terrible

Darryl

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very dated, my room had stains on bedspread and sheets, the floor was dirty, sink had an ugly attempted repair and water shooting from faucet. They did night clean the room the first night of staying. Money waisted but didn't want to waist the little time i had trying to find another room.
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 7 May 2024
Hi Darryl. We sincerely apologize for the subpar experience you had during your stay. Providing clean and well-maintained accommodations is a top priority for us, and we regret that we fell short of meeting your expectations. Your feedback regarding the dated property, stained bedspread and sheets, dirty floor, and issues with the sink are concerning, and we will address these matters with our housekeeping and maintenance teams immediately to ensure that necessary improvements are made. Additionally, we apologize for the oversight in not cleaning your room on the first night of your stay. This does not reflect the level of service we aim to provide, and we will investigate this issue further to prevent any recurrence in the future. We understand your disappointment and appreciate your patience. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us. We value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Okay

John A.

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
My wife is in a wheel chair. We requested a handicap accessible room. The room was clean and the bed was comfortable. The room itself was not large enough to accommodate a wheelchair, it was difficult to turn or get around furniture. The vanity are was very small. Then only thing wheelchair accessible was the shower. The bed was hjgh and difficult for her to get into.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 4 May 2024
We sincerely apologize for any inconvenience or discomfort your wife experienced during your stay. Ensuring accessibility and comfort for all our guests, including those with special needs, is of the utmost importance to us. We regret that the room did not meet your expectations in terms of size and layout, and we appreciate your feedback on the challenges your wife faced with maneuverability and accessing the bed.We will review the layout and features of our handicap accessible rooms to identify areas for improvement and ensure they better accommodate the needs of our guests. Your feedback is invaluable to us, and we will take it into consideration as we strive to provide a better experience for all our guests in the future.If there's anything else we can do to assist you or if you have any further suggestions, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

4/10 Poor

Barbara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel had a bad smell which probably could have been resolved if the carpets were cleaned.
Stayed 2 nights in Apr 2024
Response from Lauren Wingate on 29 Apr 2024
Barbara, We are sorry that we missed the mark during your stay. We take all reviews seriously and will forward this to the appropriate department.

6/10 Okay

Amber, Glen Burnie

Travelled with family
Liked: Staff & service
We stay here every February. Hotel is quiet located near everywhere we need to get to
Stayed 2 nights in Feb 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Amber! We're glad to hear that you choose to stay with us every February and that our hotel's quiet atmosphere and convenient location meet your needs during your visits. Ensuring a peaceful and convenient stay for our guests is important to us, and we appreciate your continued loyalty. If there's anything specific you'd like us to prepare for your next visit or if you have any feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another comfortable stay next February and thank you for choosing to stay with us.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, late-night check-in. Great price. We made a very good decision, staying here.
Stayed 1 night in Apr 2024
Response from Lauren- general manager on 22 Apr 2024
Sean,So happy to hear that you enjoyed your stay here! Please come back soon and visit with us again! Safe travels

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Ramada Team on 22 Apr 2024
Jennifer, We are sorry to hear that we missed the mark in regards to your stay. We will continue to work hard to provide a better experience for all guests.

2/10 Terrible

Lenny

Travelled with family
We booked this close to midnight, went to check in immediately, and did not realize that the reservation had jumped to the next day. When we went to check in, they were booked for the night and would not give us a refund. We had the reservation less than 10 minutes after contacting Expedia to cancel and get a refund. Expedia said that Ramada was not willing to work with them and grant the refund.
Stayed 1 night in Apr 2024
Response from Lauren GM on 9 Apr 2024
This reservation was marked as a no show for day of arrival- I’m sorry that you were told that we refused to refund you money- we were never informed of your situation. I am the manager and the person responsible for refunds and this is the very first time I am hearing of this. Staff on duty does not have authority to issue refunds and this would have been routed to me. However the booking company did not contact us on this one. I am happy to assist. And will reach out to you tomorrow.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear Kristen,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

6/10 Okay

Lauretta

Business traveller
People standing outside smoking marijuana around the various exits.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 8 Apr 2024
Hello Lauretta, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on 5 Apr 2024
Dear Herbert,We're delighted to hear that you had a great experience during your stay with us! Providing excellent service and accommodations is our top priority, and we're thrilled that you enjoyed your time at our hotel. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back on your next visit!Sincerely,

8/10 Good

John

Travelled with family
Staff was good and good location off 95 Breakfast was good
Stayed 1 night in Apr 2024
Response from General Manager on 3 Apr 2024
John, thank you for your review! We are happy to hear that you enjoyed breakfast and that the location was convenient for your travel needs!

10/10 Excellent

Louis, Rotonda West

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price charged....(competitive) Remote for the TV only partially worked, had to get out of the bed to work some of the buttons on the TV it self
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Louis, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
As a plus - Friendly and helpful staff, breakfast and parking included. As a minus - air condition/ heating unit placed too close to bed with no option to change a direction of fan blowing. Generally we were happy with the stay, family 2 2.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Artur, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ramada Team on 29 Mar 2024
Hello Hannah, Your feedback is important to us. We apologize that we missed the mark during your stay. We will continue to work on providing a better product for our guests.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk Person was very nice..
Stayed 1 night in Mar 2024
Response from Lauren- General Manager on 18 Mar 2024
Rick,Thank you kindly for your feedback about your interaction with our Guest Service Agent. We hope that you enjoyed your entire visit to our property and that you come back and see us again soon. Your feedback is valued and appreciated. It helps us to identify and improve in many areas. So happy to hear that you were treated with kindness during your visit.Happy and safe travels:)

4/10 Poor

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay over all was awful. Front desk staff was rude both at check in and later in the evening.I was shocked that they don’t have an elevator to the second floor. They really need to disclose that better. Cleaning staff was banging at the door 2 hours before check out time. The cleanliness of the room was okay at first glance but then once settled in you could see the age of the hotel by crack and stains on the walls and ceiling. The only thing we truly enjoyed was the bottomless coffee and the gentleman who was running Dave’s. He was fantastic and made us enjoy our time at the in house restaurant.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
We apologize that we failed to meet your expectations during your stay. We appreciate your feedback and we will utilize it to address your concerns fully.

6/10 Okay

Duane

Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Duane, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Fengxiang

Liked: Cleanliness, staff & service
stayed 1 night, it is good.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 28 Feb 2024
Hello Fengxiang, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

Latisha

Liked: Amenities
The gentleman who checked us in, I believe his name is Willie, was absolutely amazing. accommodated my family with everything we asked for or help with. Never an attitude l, very polite and helpful. Thank you Willie
Stayed 2 nights in Feb 2024
Response from Lauren- GM on 25 Feb 2024
Latisha,Thank you for your positive review of the property! And thank you for sharing your experience during check in with our night audit agent Willie. I am extremely excited to let him know that he received a guest compliment :) we appreciate you taking the time to acknowledge Willie and all that he offers to the team! Thank you for choosing Ramada!

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar on the premises
Stayed 1 night in Feb 2024
Response from Lauren- GM on 24 Feb 2024
Shawn,We are happy you enjoyed your time at “David’s” we’re happy to have you! Please come back and enjoy more food and drinks with us soon!

10/10 Excellent

Idaisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Lauren Wingate- General Manager on 23 Feb 2024
Idaisa, Thank you for the Stellar review of the Ramada Newark! Your feedback is very important to us! We will continue to value guests like you and offer the best possible product.Please come back and see us again soon. Safe and happy traveling! Thank you for choosing Ramada!

10/10 Excellent

rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lauren- General Manager on 22 Feb 2024
Rajesh, We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon. Until that time, safe and happy travels. Thank you for choosing Ramada!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN AND QUIET
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 4 Feb 2024
Hello William, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Stay
Stayed 1 night in Jan 2024
Response from Lauren- GM on 29 Jan 2024
Rick,Thanks for your 5/5 review! We are happy to hear that you enjoyed your time at the Ramada. Please come back and see us again soon!

4/10 Poor

Katherine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lauren-GM on 29 Jan 2024
Katherine, Would you be interested in sharing what about your stay was Poor? I would be interested in hearing more about your experience.

2/10 Terrible

KAIMEI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 1 night in Jan 2024
Response from Lauren Wingate- General Manager on 27 Jan 2024
Hello Kaimei,Would you care to elaborate on what happened during your stay. I see that you noted you received “bad service” I would like to know what took place so I can take appropriate steps to correct and resolve future issues for guests. I would also like to offer service recovery if appropriate considering your situation. Thank you and I apologize in advance.

2/10 Terrible

Vikas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Washrooms in pretty bad shape. Shower head cover was lose making piping viable. Wifi signal was absolutely disaster. Getting 2 mbps in the room. Upon adivising the front desk, I was told there are a lot of guests so the signal strength becomes poor. What a joke. They should cater for sufficient bandwidth assuming the hotel is at full capacity
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Vikas, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Shaylynn

Travelled with partner
Disliked: Staff & service
noisy
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 23 Jan 2024
Hello Shaylynn, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful.
Stayed 1 night in Jan 2024
Response from Lauren Wingate- General Manager on 19 Jan 2024
William, we are delighted to hear that you enjoyed your stay with us here at Ramada Newark DE . Thank you for your post- stay review of the property. Please come back and see us again soon!

8/10 Good

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Very surprising that this Ramada was that good. Would recommend for a quick overnight trip. Very easy on & off the 95.
Stayed 1 night in Jan 2024
Response from Lauren Wingate- General Manager on 18 Jan 2024
Jeannine,We are happy to hear that you enjoyed your stay here at Ramada. We are always working to improve the guest experience at our property. Please stop by and see us again the next time you are in town. Thank you

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lauren Wingate- GM on 18 Jan 2024
William, So happy to hear that you enjoyed your stay with us here at the Ramada Newark DE. We look forward to seeing you again soon and hope that each time you visit it’s better than the time before, that is our goal.Safe travels and stay warm.

10/10 Excellent

BRIAN

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 9 Jan 2024
Hello Brian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

Thiago

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in poor shape, along with the room. Room was dirty and furniture falling into pieces. Parts of the wall were missing. I booked for four people and got only 3 sets of towels. Room was dark and lighting was terrible, including in the shower. When checking in, I spotted two bedbugs on the couch at the entrance. Expedia page tells the hotel has EV charging station, which is accurate.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 9 Jan 2024
Hello Thiago, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place!
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 9 Jan 2024
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

CHRISTY

Clean room. Great customer service. Will recommend.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Christy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They stay was fine. Unfortunately due to the heavy rain we did experience some water coming in the room
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello Corey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice staff
I was looking for a basic hotel that met my needs, and I found it. The staff was helpful and the hotel was clean and functional. The stay was very nice after I got into my room. The check-in process was arduous, though not at the fault of the person at the front desk. She was working diligently to help everyone. The key machine w also not working as it should. The hotel is clean, the beds are comfortable, and the shower is hot. The staff were also friendly and respectful. I also like that there is a later checkout time than other hotels I have stayed in. I would stay again!
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Dawn, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Was very comfortable
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Nathan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best by far staff was very friendly everything worked properly anything I needed was provided free breakfast great outdoor area for the kids to play 2 entrance doors. The only dislike was squeaky beds . Best price around right next to the mall grocery store and eateries. Thumbs up from me and laundry area a bit pricey but convenient.
Stayed 2 nights in Dec 2023
Response from Lauren Wingate- General Manager on 11 Dec 2023
Laura,We are so happy that you enjoyed your stay here at our property. Sorry that the beds were squeaky :( we will work on that! Please come back and see us again soon.

6/10 Okay

William

Travelled with family and small children
Liked: Staff & service
The young lady on staff was wonderful
Stayed 2 nights in Nov 2023
Response from Lauren Wingate- General Manager on 30 Nov 2023
William, Thank you for your positive review. We are happy to hear that one of our front desk agents gave great customer service, we are pushing for an all around wonderful experience that you can grow to count on when visiting this property. Safe and happy travels this holiday season.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 19 Dec 2023
Hello Andrew, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!