Airport Hotels, New Ulm Municipal (ULM)

"Bar"

"I find it VERY hard to recommend staying here. The pool was just filled after a repair so it was too cold to even use. The hot tub was broken and drained. I understand repairs, but when I was checking, the owner/manager said he had it posted on the website which was a lie. When showed that there was nothing on the website, I was dismissed. I would not have booked it because I recently had surgery and the hot tub was key reason for my stay especially after a long drive. The room itself was clean and your typical experience. The keyless entry didn’t work after the first try. Upon returning for the evening, it took three trips to the front desk to get cards that worked. But the kicker and another disappointing thing was the “breakfast included”. The breakfast was of low standards, but there was nothing refilled or put out. When asked to please bring out food or even forks (other customers were asking as well), the owner/manager made us we were putting him out when actually it was included. This was at 9 am and breakfast was till 10 am. I don’t recommend staying here!"

"I gave the overall 4-star rating because the manager (owner?) was so helpful and eager to make my stay comfortable. Having said that, the place is undergoing remodeling so the current (unremodeled) rooms are dated and a bit rundown, but they have everything you need if you're not planning on spending all day in the room; a comfortable bed, a functioning bathroom, streaming TV, and even a little couch and desk. I look forward to staying here again when the renovations are complete."

"All was wonderful. Thank you"

"Room was fine no elevator and the carpet in the stairs needs to be replaced. Not much for breakfast so we had a banana and got breakfast at a restaurant."