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Reviews of AmericInn by Wyndham New Richmond

2.5 out of 5
AmericInn by Wyndham New Richmond
1020 S Knowles Ave, New Richmond, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 261 out of 461 reviews" "
Rating 8 - Good. 156 out of 461 reviews" "
Rating 6 - Okay. 28 out of 461 reviews" "
Rating 4 - Poor. 12 out of 461 reviews" "
Rating 2 - Terrible. 4 out of 461 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to the weddings venu. Very nice place to stay and great breakfast!! Thanks!
Stayed 1 night in May 2024
Response from Jen Krupenny - General Manager on 14 May 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! Have a wonderful day!

10/10 Excellent

Denise, Rochester

Wonderful checkin experience with a delightful person at the desk. Lots of grass for a nice dog walking experience. I would highly recommend.
Stayed 1 night in May 2024
Response from Jen Krupenny - General Manager on 13 May 2024
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. I am so happy to see that your stay was a success! We hope you come see us again soon!! Thank you for the wonderful review and kind words!

10/10 Excellent

Joyce, Webster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best for friendly service and helpful staff! We have been coming here for years on our way between AK and FL. Had many get together poolside with family. Comfortable rooms and great coffee too!
Stayed 1 night in May 2024
Response from Jen Krupenny - General Manager on 10 May 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! It was very nice to see you guys again! See you next time!

10/10 Excellent

lee a.

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kelsi checked us in and was EXCELLENT in her courtesy, knowledge, and friendliness. She sets (and meets) a high standard of service.
Stayed 1 night in Apr 2024
Response from Jen Krupenny - General Manager on 29 Apr 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! Have a wonderful day! Please come see us again soon!

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Jen Krupenny - General Manager on 9 Apr 2024
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. I am so happy to see that your stay was a success! We hope you come see us again soon!! Thank you for the wonderful review!!

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jen Krupenny - General Manager on 26 Mar 2024
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. I am so happy to see that your stay was a success! We hope you come see us again soon!! Thank you for the wonderful review!!

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms.
Stayed 2 nights in Mar 2024
Response from Jen Krupenny - General Manager on 22 Mar 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing.
Stayed 1 night in Mar 2024
Response from Jen Krupenny - General Manager on 18 Mar 2024
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. It is always so nice to receive positive feedback. I am so pleased you found everything here to your liking! We really love to see reviews like these!! Have a wonderful day and please come see us again soon!

10/10 Excellent

Jolene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff & clean pool area.
Stayed 1 night in Mar 2024
Response from Jen Krupenny - General Manager on 13 Mar 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

10/10 Excellent

annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. My room was very clean and roomy. Comfy bed!Hotel is easy to access with plenty of convenient parking
Stayed 1 night in Feb 2024
Response from Jen Krupenny - General Manager on 23 Feb 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! Have a wonderful day! Please come see us again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We were placed in a room right above the check-in desk, which was also by the door to the second door so it was pretty noisy until about 11pm.
Stayed 1 night in Feb 2024
Response from Jen Krupenny - General Manager on 22 Feb 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. I see based on your review you were mediocrely satisfied. I am sorry about the noise. I hope you come see us again so we could change that opinion! Have a wonderful day!

10/10 Excellent

Joseph H.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful and accommodating with our stay.
Stayed 1 night in Feb 2024
Response from Jen Krupenny - General Manager on 22 Feb 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was SOOOOO nice to stay 5 minutes away from the hockey rink. Didn't have a fitness center, which I probably wouldn't have used anyway. They should get that broken window by the pool area fixed, though.
Stayed 2 nights in Jan 2024
Response from Jen Krupenny - General Manager on 18 Jan 2024
We are on it to fix the window. We had a child throw a cue ball at the window and that is why it is the way it is. Thank you for the 5 out 5 we really appreciate it.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly greeting at check in. Quiet. Nice room layout with tv location etc. Clean. Only complaint, the showerhead was bad and the bathroom ceiling is due for upgrade. Note, add a suitcase stand in the room.
Stayed 1 night in Jan 2024
Response from Jen Krupenny - General Manager on 15 Jan 2024
Thank you so much for the wonderful review!!! We cannot express how much we value our guests opinions and take in consideration their input! Please come see us again soon!!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in experience was phenomenal we could not have asked for a more accomdating front desk staff. They were cheerful and inviting. Our room was updated and clean and had everything we needed for a short weekend stay. We would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Jen Krupenny - General Manager on 15 Jan 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! Have a wonderful day! Please come see us again soon!

10/10 Excellent

Launa M

Travelled with partner
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Jen Krupenny - General Manager on 1 Jan 2024
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond I am so happy to see that your stay was a success! We hope you come see us again soon!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jen Krupenny - General Manager on 1 Jan 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. Thank you so much for the wonderful review! Have a great day and please come stay with us again soon!

10/10 Excellent

Joan D.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Nice hotel. Good location. Safe. Clean. Quiet. Would stay again. Excellent front desk staff.
Stayed 1 night in Dec 2023
Response from Jen Krupenny - General Manager on 29 Dec 2023
Thanks so much for the kind words Joan!! I'm so glad you had a nice stay!

10/10 Excellent

Luke

Stayed 1 night in Dec 2023
Response from Jen Krupenny - General Manager on 19 Dec 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond I am so happy to see that your stay was a success! We hope you come see us again soon!! Thank you for the wonderful review!!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Dec 2023
Response from Jen Krupenny - General Manager on 19 Dec 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. Thank you so much for the wonderful scores! Have a wonderful day and please come stay with us again soon!

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Jen Krupenny - General Manager on 1 Jan 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. Thank you so much for the wonderful scores! Have a wonderful day and please come stay with us again soon!

6/10 Okay

Aaron

Travelled with partner
Liked: Staff & service
Response from Jen Krupenny - General Manager on 26 Mar 2024
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. I see based on your review you were mediocrely satisfied. I hope you come see us again so we could change that opinion! Have a wonderful day!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff always very helpful and pleasant. Second time we have stayed here.
Stayed 1 night in Dec 2023
Response from Jen Krupenny - General Manager on 5 Dec 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond I am so happy to see that your stay was a success! We hope you come see us again soon!! Thank you for the wonderful review!!

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean rooms
Stayed 2 nights in Nov 2023
Response from Jen Krupenny - General Manager on 29 Nov 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! Have a wonderful day! Please come see us again soon!

8/10 Good

Marianne

Liked: Cleanliness, staff & service
Our only concern was in room 103 where we stayed. There was a door to the pool, but it did not close properly and we could not lock it. We ended up moving the desk in front of the door to keep people from coming in and from keeping my 2 year old grandson from going out.
Stayed 2 nights in Nov 2023
Response from Jen Krupenny - General Manager on 13 Nov 2023
I'm sorry about the door in 103, We are waiting on a replacement door. The deadbolt above does lock, it just sticks so I'm sure it appeared as unlockable. So sorry for the inconvenience. I really hope you enjoyed your stay with us otherwise.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay:) the only issue was not with the property but with the other guests not being more proactive with their children.
Stayed 1 night in Nov 2023
Response from Jen Krupenny - General Manager on 13 Nov 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! I am sorry about the parents not watching their children Hockey weekends are hard. I hope you have a wonderful day! Please come see us again soon!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night as we had unknowingly booked our flight a day later than we wanted to. The hotel was nice, quiet, clean, and we slept well. We really enjoyed our stay!
Stayed 1 night in Oct 2023
Response from Jen Krupenny - General Manager on 1 Nov 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! Have a wonderful day! Please come see us again soon!

10/10 Excellent

Gregory

Stayed 1 night in Oct 2023
Response from Jen Krupenny - General Manager on 1 Nov 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. Thank you so much for the wonderful scores! Have a wonderful day and please come stay with us again soon!

10/10 Excellent

Jodi

Stayed 1 night in Oct 2023
Response from Jen Krupenny - General Manager on 13 Nov 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond I am so happy to see that your stay was a success! We hope you come see us again soon!! Thank you for the wonderful review!!

8/10 Good

CODY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean but can tell it has been recently cheaply renovated.
Stayed 1 night in Oct 2023
Response from Jen Krupenny - General Manager on 20 Oct 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. It is always so nice to receive positive feedback. I am sorry you thought our renovation was cheap.

8/10 Good

Jayde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jen Krupenny - General Manager on 17 Oct 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. Thank you so much for the wonderful scores! Have a wonderful day and please come stay with us again soon!

10/10 Excellent

Teresa, Walworth

Liked: Amenities
Charlie at the front desk was the best. So friendly and seemed happy to be there. Hotel was clean and loved the auto pancake maker
Stayed 1 night in Oct 2023
Response from Jen Krupenny - General Manager on 16 Oct 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! Have a wonderful day! Please come see us again soon!

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded our expectation for tired travelers.
Stayed 1 night in Aug 2023
Response from Jen Krupenny - General Manager on 4 Oct 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. It is always so nice to receive positive feedback. I am so pleased you found everything here to your liking! We really love to see reviews like these!! Have a wonderful day and please come see us again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the fall decorations, bed was comfortable, room looked newly updated and clean, breakfast was very good, and staff was very friendly. Great place! After I left, I forgot a pair of jeans. The staff found them and mailed them to me. Thank you so much!
Stayed 1 night in Sep 2023
Response from Jen Krupenny - General Manager on 29 Sept 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. It is always so nice to receive positive feedback. I am so pleased you found everything here to your liking! We really love to see reviews like these!! Have a wonderful day and please come see us again soon!

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good with our stay except for we got in late and the front desk gals were out front smoking. They did go in and wash their hands, but would prefer they smoke in a designated area away from the front door. Just kind of a bad look. They were very nice and friendly, and don’t want to take away from that.
Stayed 1 night in Jun 2023
Response from Jen Krupenny - General Manager on 20 Sept 2023
Thank you so much for the wonderful review!!! We cannot express how much we value our guests' opinions and take in consideration their input! I will have a chat with my staff. Please come see us again soon!!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only drawback was no elevator. My brother syruggles to do stairs so they had to find a first floor room for him.
Stayed 1 night in Sep 2023
Response from Jen Krupenny - General Manager on 12 Sept 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. We so appreciate a thorough review!!! I'm sorry we do not have an elevator but was glad we could get him on the first floor.

10/10 Excellent

Bonni, beaver dam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. They had a nice continental breakfast with a variety to choose from. Free newspaper and water. Rooms were very nice, clean and comfortable.
Stayed 1 night in Sep 2023
Response from Jen Krupenny - General manager on 5 Sept 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. It is always so nice to receive positive feedback. I am so pleased you found everything here to your liking! We really love to see reviews like these!! Have a wonderful day and please come see us again soon!

8/10 Good

Kasondra

Travelled with family
Stayed 1 night in Aug 2023
Response from Jen Krupenny - General Manager on 20 Sept 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and friendly treatment from everyone. We were all in agreement that we would stay there again if we are back in New Richmond
Stayed 3 nights in Aug 2023
Response from Jen Krupenny - General Manager on 16 Aug 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always wonderful to receive positive feedback. Thank you so much for your kind words and the wonderful scores! Have a wonderful day! Please come see us again soon!

8/10 Good

Helena

Stayed 1 night in Jul 2023
Response from Jen Krupenny - General Manager on 20 Sept 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

10/10 Excellent

Tabbatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Jen Krupenny - General Manager on 27 Jul 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

8/10 Good

Caitlin

Liked: Staff & service, property conditions & facilities
Good small town hotel
The hotel did a good job at keeping the place clean & updated. The front desk women were very kind. Room was clean & stocked well. Everything in the room felt and stayed kinda damp, might have been the location of the room (kinda above the pool area) but manageable. Breakfast in AM okay edible. Good location to main road and easy access into town
Stayed 1 night in Jul 2023
Response from Jen Krupenny - General Manager on 25 Jul 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. I am sorry the room felt damp. Have a wonderful day and please come stay with us again soon!

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jul 2023
Response from Jen Krupenny - General Manager on 24 Jul 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. It is always so nice to receive positive feedback. I am so happy to see that your stay was a success! We hope you come see us again soon!! Thank you for the wonderful review!!

10/10 Excellent

Alaina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, great breakfast.
Stayed 1 night in Jul 2023
Response from Jen Krupenny - General Manager on 24 Jul 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. It is always so nice to receive positive feedback. I am so pleased you found everything here to your liking! We really love to see reviews like these!! Have a wonderful day and please come see us again soon!

10/10 Excellent

William, DALLAS

Stayed 1 night in Jul 2023
Response from Jen Krupenny - General Manager on 16 Aug 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. It is always so nice to receive positive feedback. I am so happy to see that your stay was a success! We hope you come see us again soon!! Thank you for the wonderful review!!

8/10 Good

Kari, maple grove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay. The room was clean. They were very nice at the front desk. The pool area was great. My grandsons loved all the toys they had for the pool and the basketball hoop.
Stayed 2 nights in Jul 2023
Response from Jen Krupenny - General Manager on 24 Jul 2023
Thank you for taking the time to tell us about your experience at the AmericInn by Wyndham New Richmond. We so appreciate a thorough review!!! Thank you so much for your comments and the wonderful scores!! So glad the kids had fun!! Please come see us again soon!!

8/10 Good

Rene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet and clean!
Stayed 1 night in Jul 2023
Response from Jen Krupenny - General Manager on 18 Jul 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

8/10 Good

marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Jen Krupenny - General Manager on 10 Jul 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jen Krupenny - General Manager on 10 Jul 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Jen Krupenny - General Manager on 10 Jul 2023
Thank you for taking the time to tell us about your experience at AmericInn by Wyndham New Richmond. It is always so wonderful to receive positive feedback. Have a wonderful day and please come stay with us again soon!