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Reviews of InTown Suites Extended Stay New Orleans - Metairie

2 out of 5
InTown Suites Extended Stay New Orleans - Metairie
4409 Hearst Street, Metairie, LA

Reviews

4.8
Rating 10 - Excellent. 86 out of 1003 reviews" "
Rating 8 - Good. 165 out of 1003 reviews" "
Rating 6 - Okay. 193 out of 1003 reviews" "
Rating 4 - Poor. 178 out of 1003 reviews" "
Rating 2 - Terrible. 381 out of 1003 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

3.4/10

Amenities

4.8/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

8/10 Good

Gayle

Stayed 13 nights in Feb 2024

6/10 Okay

David

Disliked: Staff & service
Bed and bathroom are very clean. Rooms are a bit beaten. Staff is very nice. Otherwise a comfortable stay.
Stayed 14 nights in Jan 2024

2/10 Terrible

Jeff

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 7 nights in Feb 2024

2/10 Terrible

Oleg, Largo

Disliked: Cleanliness, property conditions & facilities
Filthy. Dirty. Unsanitary.
Stayed 10 nights in Nov 2023

6/10 Okay

Miguel

Business traveller, Travelled with group
Disliked: Cleanliness
Good hotel. Huge fridge. But Stayed 15 days and on average we killed 8 roaches a day.
Stayed 16 nights in Oct 2023

6/10 Okay

Jorge

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When I first got there the room I had reserved was unavailable so of course the only rooms were the more expensive "premium" rooms. The room had red splatter on the wall looked like some type of juice or Kool aid and a gash in the drywall and door handle for the bathroom was falling off. They had maintenance come tighten the handle and smear plaster on the wall. By the first night the big problem became apparent since every time the light was turned on you could see the roaches scatter. We were told housekeeping would be by on Thursday and the 7 days we were there they never showed up.
Stayed 7 nights in Oct 2023

2/10 Terrible

Ana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay at this property location. I’m originally from Fresno, Ca. I never thought there would be anywhere else worse than some of the conditions I’ve experienced Westside Fresno. I am not one to complain, I hated every day I was booked. Dealt with my decision & that I paid for everything already at a cheap rate. I got what I paid for!!! So, I am going to put this out to save anyone else from making the same mistake!
Stayed 10 nights in Sep 2023

2/10 Terrible

Rob

Stayed 7 nights in Jul 2023

2/10 Terrible

terry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 2 rooms at this location for 2 weeks, I received a call from the hotel about an hour before check in for them to tell me the rooms were no longer availible. I booked the rooms a week in advance but still had to find a new hotel. I was also charged a night a piece for each room even though I was told I wouldnt be charged at all. I have reached ou to the hotel multiple times to get everything straight but the employees put me on hold and never pick the phone back up. I will be reporting this to the BBB.
Stayed 12 nights in Jul 2023

2/10 Terrible

Micheal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waisted my time
Stayed 7 nights in May 2023

2/10 Terrible

Letiscia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best part was the staff. Very friendly, professional and inviting. However there was insect/bug issues which I ABSOLUTELY CANNOT do!
Stayed 7 nights in Apr 2023

2/10 Terrible

Hailey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
called 2 hours before our reservation to tell us it was cancelled due to over booking. was suppose to find us a replacement but was never called back. terrible staff and terrible experience
Stayed 7 nights in Mar 2023

2/10 Terrible

Sierra

Stayed 7 nights in Feb 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was advertised as extended stay, but there was NO utensil pots or pans no silverware or glasses plus ROACHES
Stayed 11 nights in Feb 2023

2/10 Terrible

Roland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation the day i was ariving and then they charged me for a day when they told me they was not going to
Stayed 7 nights in Feb 2023

2/10 Terrible

Rajae

Disliked: Staff & service
Stayed 7 nights in Feb 2023

2/10 Terrible

Deana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserved this room a few days prior. Arrived at location and was told they had no reservation for me and even if they did they couldn’t give it to us because the room had no power. No communication whatsoever.
Stayed 22 nights in Jun 2022

2/10 Terrible

Lynessa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my reservation with no notice when i was on my way to check in . Whats the point of making a reservation at that point
Stayed 7 nights in Apr 2022

6/10 Okay

Larry

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 7 nights in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible unclean place.
Stayed 9 nights in Jan 2022

2/10 Terrible

Rodrigo

Stayed 7 nights in Jan 2022

4/10 Poor

Rebecca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like the photos
The beds had one pillow each. The cook-top in the room did not work. I had to provide my own toilet paper for my room & the towels were more like hand towels than actual towels. Also, I saw bugs in the lobby and the hotel was undergoing renovations during my stay. The room definitely did not look like the pictures on the website.
Stayed 7 nights in Jan 2022

10/10 Excellent

Elvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

8/10 Good

Shontell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2021

10/10 Excellent

Sergio, El Paso

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Room was Excellent! However they were in the middle or renovations and i was on the second floor. You could here banging and drilling all day everyday on the floor above.
Stayed 7 nights in Nov 2021

2/10 Terrible

Arnold

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Stayed 7 nights in Nov 2021

6/10 Okay

Dwayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 7 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can't speak on any other tm or for anyone else. However, in my 43 yes of being I've NEVER seen such deplorable conditions as rm 245. My fiance & I (he's 65 & usually easy going. For a wk I touch absolutely NOTHING. They stress no refunds bc it allows them to screw ppl in desperate situations. Roaches crawling on me, up walls, in ceilings & all over EVERYTHING. gnats the size of humans posted all in the ceiling and flying around. $25 worth of spray made it worse. They started as if to attack cominf from the headboard & from behind the "artwork". Strapped for cash & rm already pdwe had to place our blankets over the bed bc the filth and trash look like the covers of the last guest(s) were just pulled up & folded back. I broke dwn literally in teras & it takes a lot to break me. I didn't understand how guest could be treated so in-humanely. The "rags" look like someone wiped their a*sses with them & then hang them back up. Oh & the so-called once a wk housekeeping bullsh*t!! The next option was to sleep in our car bc of or emergency situation & this I promise, if every it comes down to tgis dymp that has to be paying someone to stay open bc even the smoke detector was nonexistent. Wires hanging from the ceiling. Back to the matter at hand though...If I ever have to choose between this dump or my car again for a 65 yrs old man that has to go work 10 hrs a day...We will choose the car bc at least my car is clean and absolutely pest FREE!!
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
I love the fact that there is a kitchen so one can cook. This feature saves money and cut down on fast food.
Stayed 7 nights in Jun 2021

8/10 Good

Ange

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Awful
Stayed 7 nights in Jun 2021

6/10 Okay

Travion

Stayed 7 nights in May 2021

2/10 Terrible

Ryshell

Disliked: Staff & service, property conditions & facilities, room comfort
They let someone come into my room better yet they open the door for a person to Come into my room while I was in the shower , the overnight Maintenance man broke the lock off my door to let someone in tht I didn’t want in my room I didn’t answer the door to my room for a reason and still he broke the latch and let him into my roo! Horrible service and I’ll never stay again
Stayed 7 nights in Apr 2021

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2021

2/10 Terrible

Kathlynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and smelled like smoke. Broken drawers and handles, stained carpet and broken stove.
Stayed 10 nights in Dec 2020

8/10 Good

Raymond

Stayed 14 nights in Nov 2020

2/10 Terrible

Dariel

Stayed 7 nights in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty nothing work in my room, stove broke and microwave
Stayed 7 nights in Oct 2020

2/10 Terrible

Latoya

Stayed 7 nights in Sep 2020

8/10 Good

K.Austin, Lexington, KY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was actually pretty good. The front desk workers were terrific and nice. The ONLY thing that bothered me was the young kids running the catwalks constantly at night and the kids upstairs from me were constantly running in the room. That is not the fault of the hotel though. I enjoyed my stay otherwise.
Stayed 9 nights in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant to friendly. Close to essentials.
Stayed 8 nights in Mar 2020

6/10 Okay

Jean

Business traveller, Travelled with partner
Disliked: Staff & service
I like that the hotel was clean and quiet. I didn’t like the fact that they don’t furnish you with: clean towels, or extra tissues and they don’t have coffee machine in room. We had to get a broom and sweep our own floor. No hot water in shower. It seems they only clean rooms when you check out.
Stayed 7 nights in Feb 2020

4/10 Poor

Marvin

Couldn't check in.
Hotel.com it was an over book. No rooms available. Had a confirmation number.
Stayed 1 night in Feb 2020

4/10 Poor

Guillermo

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Dissatisfied
Room not up to standards kitchen top not working properly electrical plugs not working air vent not working properly kitchen chair had only one and it was broken bathroom sink clogged shower takes forever to get hot
Stayed 7 nights in Jan 2020

2/10 Terrible

Andri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the worst hotel in America. Room smelled very bad, door lock was never working, no garbage bin delivered despite daily request, noone ever came for cleaning over a week. The good thing is internet works good and the night shift guys are great to help you in with the door.
Stayed 8 nights in Dec 2019

10/10 Excellent

John

Business traveller
Liked: Staff & service, room comfort
Stayed 7 nights in Dec 2019

2/10 Terrible

Chase, Little Rock AR

Travelled with family
Disliked: Staff & service
We didn’t get to stay due to overbooking even though we made a reservation 2 weeks in advanceand drove 400 miles just to be told they had no room for us!!
Stayed 1 night in Dec 2019

8/10 Good

Guillermo

Business traveller
Liked: Property conditions & facilities, room comfort
Under the bed no clean. Electrical pulga some don’t work told front desk nobody came to check can be a lot better would I stay here probably yes why u may ask is peaceful nobody messes around with u.
Stayed 7 nights in Dec 2019

4/10 Poor

Omar

Disliked: Staff & service, room comfort
Not good
Hotel is not that good. On every room there’s something broken or not working. It smells like weed most of the time and nothing is close to shop or buy food. Only good for people who work in the plants but not for a family stay.
Stayed 7 nights in Dec 2019