Pool

Reviews of Homewood Suites by Hilton West Bank Gretna

3 out of 5
Homewood Suites by Hilton West Bank Gretna
3 Westbank Expressway, Gretna, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 352 out of 549 reviews" "
Rating 8 - Good. 120 out of 549 reviews" "
Rating 6 - Okay. 37 out of 549 reviews" "
Rating 4 - Poor. 15 out of 549 reviews" "
Rating 2 - Terrible. 25 out of 549 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Voletta

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
The T in the bedroom didn’t work. Maintenance came at 8:57 this morning and we checked out at 10 am. smh. Tv is very important to us and we paid to have it.
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay there. Will probably be our regular go to hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Marie

Liked: Cleanliness
N/a
Stayed 3 nights in Apr 2024

10/10 Excellent

Yildra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option
Stayed 12 nights in Feb 2024

8/10 Good

Alejandro

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Dustin

Stayed 2 nights in Feb 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Tarreshea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The staff was so nice and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carol, Round Rock

Stayed 1 night in Dec 2023

10/10 Excellent

Steve, ALBANY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well kept

4/10 Poor

Tujuana

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I could not use my phone to get into my room The tv didn’t work and no one came to fix it The microwave kept beeping so a guy repeatedly did the breaker until it stopped Every time we plugged in the iron the kitchen shorted out and iron wouldn’t work
Stayed 1 night in Dec 2023

6/10 Okay

jennifer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The shower did not work well.
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite and with a kitchen and it had everything almost could stay here for a month like a little apartment
Stayed 1 night in Nov 2023

10/10 Excellent

Cellecia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Nov 2023

10/10 Excellent

Rudy

Travelled with family
Possibly more lighting as it was poorly light in some spots, more parking
Stayed 1 night in Nov 2023
Response from Charles on 17 Nov 2023
Thanks for staying with us

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well maintained property that was a great choice for our stay in New Orleans.
Stayed 2 nights in Nov 2023
Response from Charles on 17 Nov 2023
We hope you come back and stay with us again.

8/10 Good

Karen

Liked: Cleanliness, amenities
The property was okay. The receptionists were on their phone and for a hilton property under dressed. The room itself had scuffs and marks and the shower wasn’t completely clean (had a hair). Didn’t expect perfect but it would have been nice to have furniture that wasn’t painted over. Otherwise it was a nice stay. They had a mixer that night that I didn’t go to which I thought was kinda innovative.
Stayed 1 night in Nov 2023
Response from Charles on 17 Nov 2023
Thanks for staying with us and I will address staff being on their phone.

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charles front desk manager was excellent. Help me get a early check- in from our cruise. The staff was wonderful
Stayed 1 night in Oct 2023
Response from Charles on 17 Nov 2023
Thanks again for staying with us and we hope to see you again Denise.

6/10 Okay

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Charles on 17 Nov 2023
We thank you staying with Alicia and we hope to see you again.

10/10 Excellent

Nancy

Travelled with group
Liked: Amenities
The room was so comfortable for five of us. We will stay here again.
Stayed 1 night in Nov 2023
Response from Charles on 17 Nov 2023
Thanks for staying with us and we hope you come back.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to be assigned a different room because they couldn't find the one that l had been assigned. So it took a few minutes Lucky there were other rooms .
Stayed 1 night in Oct 2023
Response from Charles on 17 Nov 2023
Thanks you for staying with us

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Charles on 17 Nov 2023
We thank you for staying with us.

10/10 Excellent

Keyaun

Stayed 1 night in Oct 2023
Response from Charles on 17 Nov 2023
We thank you for staying with us.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joe on 20 Oct 2023
We greatly appreciate your valuable contribution in sharing your experience with us. Your input is of utmost importance to us, and we are truly grateful for your time in completing the survey. Rest assured, we eagerly anticipate your future visit, confident that we will continue to meet and exceed your expectations.

2/10 Terrible

Marilyn

Stayed 1 night in Oct 2023
Response from Charles on 17 Nov 2023
We are sorry you had a bad experience.

8/10 Good

Malika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except that the curtains would not close, which brought too much light early in the morning, and no toiletries.
Stayed 1 night in Oct 2023
Response from Joe on 20 Oct 2023
I appreciate you taking the time to share your information and informing us about the issue with the curtain not closing completely. It's disheartening to hear about it. We will make sure to address this matter promptly. We eagerly await your return.

8/10 Good

Cherae

Stayed 1 night in Sep 2023
Response from Charles on 17 Nov 2023
Thanks for staying with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I really enjoyed my stay. The hotel was beautiful and I loved the room I stayed in. Everything was very clean and put together. The breakfast was great and I had no problem with using the Wi-Fi. I will definitely be coming back next time I come to visit.
Sitting/dining area in hotel suite
Kitchen in hotel suite
Look inside one of the kitchen cabinets
Ceiling fan in bedroom
Stayed 1 night in Sep 2023
Response from Joe on 20 Oct 2023
Thank you so much for sharing your amazing experience with us! We're absolutely thrilled that you're enjoying this wonderful day. We can't wait to have you back with us again soon.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Joe on 20 Oct 2023
Thanks a bunch for sharing your thoughts! We really appreciate your feedback and it means a lot to us. It's super helpful for us to have your input on the survey.

8/10 Good

Brandy

Stayed 2 nights in Sep 2023
Response from Joe on 20 Oct 2023
We really appreciate you taking the time to complete our survey. It means a lot to us. If you could kindly share any areas where we may have fallen short, we would be truly grateful. We sincerely hope for the opportunity to serve you better in the future.

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Sep 2023
Response from Charles on 17 Nov 2023
Thank you staying with us and I know your stay was not up to your expectations and we appreciate your feedback to help us improve.

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was awesome
Stayed 1 night in Sep 2023
Response from Joe on 20 Oct 2023
Thank you so much for sharing your thoughts on our amazing front desk staff! They always go above and beyond to ensure your stay is as comfortable as possible. We can't wait for your next visit and truly appreciate your feedback.

10/10 Excellent

Emmaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, Quiet, and Convenient.
Stayed 1 night in Sep 2023
Response from Joe on 20 Oct 2023
We greatly appreciate your valuable feedback. It brings us immense satisfaction to know that you had a comfortable and secure experience. We eagerly anticipate your next visit.

10/10 Excellent

Raven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was everything
Stayed 1 night in Aug 2023
Response from Joe on 20 Oct 2023
Thanks a million for giving us the heads-up about how Homewood Suites totally nailed it in providing the service and cozy atmosphere you were looking for. Seriously, we're thrilled to hear that they hit the mark and made you feel right at home.

10/10 Excellent

Caress

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and it was clean very friendly people
Stayed 1 night in Aug 2023
Response from Joe on 20 Oct 2023
Thanks a million for sharing your experience with us! We're absolutely thrilled to hear that Homewood Suites by Hilton went above and beyond in delivering a clean and friendly service that made you feel right at home. It's truly heartwarming to know that they met your expectations and provided a home away from home. Your feedback is greatly appreciated!

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff at this hotel are kind, helpful, and personable. The room I had booked was not available, although we came up with a solution. We had a yummy dinner @ Taco daddy’s. Breakfast was good. I left my car in the hotel parking lot during my cruise. I took an Uber to the port for $15 was. My room was clean and spacious I would recommend this hotel, especially if, you are taking a cruise out of NOLA
Stayed 1 night in Aug 2023

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
Previously had stayed at a different hotel chain and had a bad experience and that led me to you. I loved everything about this hotel, from the friendly staff, cleanliness and that ceiling fan was the icing on the cake! I will be staying here anytime we are visiting family in the NOLA area!
Stayed 2 nights in Aug 2023
Response from CLH on 15 Aug 2023
Thanks for you stay.

8/10 Good

Jurlande

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from CLH on 15 Aug 2023
Thanks for your stay

6/10 Okay

Theresa

Stayed 7 nights in Jul 2023
Response from CLH on 15 Aug 2023
Thanks for your stay.

10/10 Excellent

Tatyana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very clean
Stayed 1 night in Jun 2023
Response from Charles on 13 Jul 2023
Thanks for your stay,

10/10 Excellent

Cris

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean and quiet. Close to several restaurants and shopping. Would definitely stay here again.
Stayed 1 night in Jun 2023
Response from Charles on 13 Jul 2023
We thank you for your stay.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and responsive to requests. The included breakfast was mediocre.
Stayed 3 nights in Jun 2023
Response from Charles on 13 Jul 2023
Thanks for your stay with us.

10/10 Excellent

Kylie, Shreveport

Liked: Cleanliness, staff & service, property conditions & facilities
Overall Great
Stayed 2 nights in Jun 2023
Response from Charles on 13 Jul 2023
Thanks for stay

10/10 Excellent

SCHWAN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Charles on 13 Jul 2023
We thank you for stay with us.

10/10 Excellent

San

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed staying here with my family. The room was big enough for us to relax and very close to the bridge so cross over to Nola. Very convenient, well maintained, breakfast was delicious everyday. Only complaint was the pool was unfortunately closed, but that was the only complaint I had! Staff was amazing as well. Will be back and stay here specifically, very affordable!
Stayed 5 nights in May 2023
Response from Charles on 13 Jul 2023
Thank you for your stay with us.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Charles on 13 Jul 2023
Thank you for your stay with us

10/10 Excellent

Kurtis, Concrete

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when traveling to the New Orleans area because it is such a convenient location, the accommodations are very clean and the staff is friendly and courteous.
Stayed 6 nights in May 2023
Response from Charles on 13 Jul 2023
Thank you for your stay with us

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Charles on 13 Jul 2023
Thank you for your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023