Exterior

Reviews of Holiday Inn Express & Suites Chalmette - New Orleans S, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 393 reviews" "
Rating 8 - Good. 95 out of 393 reviews" "
Rating 6 - Okay. 39 out of 393 reviews" "
Rating 4 - Poor. 13 out of 393 reviews" "
Rating 2 - Terrible. 14 out of 393 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Cindy

The hotel could not provide clean linen two days in a row we had dirty sheets and pillows. No hot water. I rated three The water pressure was terrible. It was a little lumpy.
Stayed 3 nights in May 2024

8/10 Good

Bobbie

Good location
Stayed 1 night in May 2024

10/10 Excellent

Elo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from Liz- General Manager on 2 May 2024
Thank you for the great score on your recent stay at the Holiday Inn Express Chalmette! We are so happy to hear you Loved your stay and look forward to serving you again!

10/10 Excellent

Dawn

Liked: Property conditions & facilities
Very clean. Beds were very comfy. Staff was friendly and proficient
Stayed 2 nights in Apr 2024
Response from Holiday Inn Team on 2 May 2024
Thank you for choosing the Holiday Inn Express for your recent travels. We do have some great comfy beds and we are happy to hear you enjoyed them! We look forward to having you visit again!

10/10 Excellent

Denecia

Very nice and clean . Good breakfast
Stayed 3 nights in Apr 2024
Response from Holiday Inn Team on 23 Apr 2024
Thank you, Denecia for the Wonderful Score you gave our hotel on your recent stay with us! We look forward to serving you again!

6/10 Okay

Yvonne, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pool was closed due to holiday they said.There was no holiday at the time,pool was running and clean.Also a lot of door slamming and other noises.
Stayed 1 night in Apr 2024
Response from Holiday Inn Team on 23 Apr 2024
Dear Yvonne, we apologize that you and your family came to our hotel during our off season. Our pool has always been seasonal and is only open during the months of May 30th-Oct1st. We do hope you will consider staying with us again.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first NOLA trip and our stay here made it perfect. Amazing experience, from the staff to the rooms and the breakfast! Our flight arrived early and check wasn't till 3pm- we didn't want to bring our bags while we walked around JacksonSquare so i called if we could leave our bags until our check in time. The morning staff gladly took them out of our hands and kept them safe. We really felt the awesome hospitality and genuineness. Even the uber rides were exceptional. The fact that Walmart is right next to the property is also a huge plus. We will definitely come back here with our family on our next visit.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on 9 Apr 2024
A huge thank you for taking the time to leave such a wonderful review! We are happy that you enjoyed your visit with us and look forward to having you come back with your family in the future!

6/10 Okay

harold

Travelled with group
Liked: Cleanliness, staff & service, amenities
Insufficient value
Stayed 2 nights in Mar 2024
Response from Holiday Inn Team on 20 Apr 2024
Thank you for choosing the Holiday Inn express. We are sorry to hear that you did not enjoy your stay but we hope you will consider giving us another chance to provide you with a better experience.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Holiday Inn Team on 27 Feb 2024
Thank you for choosing the Holiday Inn Express for your recent trip! We are pleased to hear you enjoyed your stay and hope to see you again!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly.
Stayed 1 night in Feb 2024
Response from Holiday Inn Team on 27 Feb 2024
Thank you for choosing the Holiday Inn Chalmette! We are happy to hear you enjoyed your stay!

8/10 Good

Jennifer

Stayed 1 night in Jan 2024
Response from Holiday Inn Team on 27 Feb 2024
Thank you for choosing the Holiday Inn Express Chalmette!

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Overall great location
Stayed 3 nights in Dec 2023
Response from Holiday Inn Staff on 24 Jan 2024
Thank you Patricia for choosing the Holiday Inn Express for your recent travels. We are happy to hear you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!
very nice and clean. Love the soap & lotion selection.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Team on 4 Jan 2024
A Huge Thank You for the 5 Star and awesome review! We are so happy to hear you enjoyed your holiday stay with us and we look forward to you visiting again!

10/10 Excellent

Sandra

Travelled with family
Stayed 1 night in Dec 2023
Response from Holiday Inn Team on 27 Feb 2024
Thank you for choosing the Holiday Inn Express Chalmette!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best hotel option in Chalmette/ Arabi area. I will only stay there for all my trips to the area
Stayed 2 nights in Dec 2023
Response from Holiday Inn Team on 28 Dec 2023
Thank you for the amazing review you wrote about your recent stay at our hotel! We can’t wait to see you again! Happy Holidays!

10/10 Excellent

Ruth

Liked: Cleanliness, property conditions & facilities
Really nice place
Stayed 3 nights in Dec 2023
Response from Holiday Inn Team on 28 Dec 2023
Thank you for choosing the Holiday Inn Express Chalmette. We are pleased to hear that you enjoyed your stay with us and hope to see you soon in the future!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Team on 7 Dec 2023
Thank you for the great score you gave your recent stay at our hotel. We are pleased to hear that you enjoyed your stay and we hope to see you again!

10/10 Excellent

Kariann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
When walking into the building you immediately know its very well taken care of. Super sweet and attentive employees. Room was nice and cool when we walked in, super clean comfortable.
Stayed 1 night in Oct 2023
Response from Holiday Inn Team on 6 Nov 2023
Thank you, Kariann, for the wonderful review you gave our property! We are very happy to hear you enjoyed your stay at our beautiful hotel and we hope to see you again soon!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, staff helpful
Stayed 3 nights in Oct 2023
Response from Liz- General Manager on 23 Oct 2023
Thank you for choosing the Holiday Inn Express Chalmette! We hope to see you again soon!

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
First time staying there and it was great . Everything was clean, Breakfest was good,
Stayed 1 night in Oct 2023
Response from Holiday Inn Team on 23 Oct 2023
Thank You Frank for the wonderful review of your recent stay with us. We are happy to hear you enjoyed your first visit and we hope to see you again soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly. Stayed for a baseball tournament.
Stayed 1 night in Jul 2023
Response from Joe on 20 Oct 2023
Thanks a lot for sharing your thoughts with us! We're absolutely thrilled that the baseball tournament had such a blast during their time here. Fingers crossed that your team emerged victorious!

10/10 Excellent

Pennie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff has a kindness you don’t see much anymore. Keep smiling and continue having an understanding and kind tone.
Stayed 1 night in Oct 2023
Response from Liz- General Manager on 3 Oct 2023
Thank you, Pennie, for the kind words about my staff! I promise they will continue to smile and make sure our guest are welcomed! We hope to see you again.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so accomodating.
Stayed 3 nights in Sep 2023
Response from Holiday Inn Team on 28 Sept 2023
Thank you for the great review you gave our hotel! We appreciate your business and hope to see you at the Holiday Inn Express Chalmette again in the future!

6/10 Okay

Andrew, orange park

Stayed 3 nights in Sep 2023
Response from Holiday Inn Team on 28 Oct 2023
Thank you for choosing to stay at the Holiday Inn Chalmette! We do hope you will give us another chance to provide you with a better experience.

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Love staying here.
The absolute best staff ever. The only down fall was there was a dirty wash rag sitting in the corner of the shower. Other than that an amazing stay. The most comfortable bed and bedding. My family loves staying here. Breakfast is really good and lots of choices.
Stayed 1 night in Sep 2023
Response from Holiday Inn Team on 11 Sept 2023
A huge thank you for your loyalty to our hotel! I am so sorry that housekeeping left a dirty cleaning rag in the bathroom, that is not something that typically happens but thank you for informing us so we can make sure our team pays close attention. We can't wait to have you and your family visit again!

6/10 Okay

Aubert, Lafayette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Holiday Inn Team on 11 Sept 2023
Thank you for choosing to stay at the Holiday Inn Express, I do hope you will give us another chance to provide you with the Superb Service that we are known for!

10/10 Excellent

Jerri

Stayed 4 nights in Aug 2023
Response from Holiday Inn Team on 11 Aug 2023
A huge thank you for the fantastic score you gave our hotel on your recent stay with us! We look forward to having you visit again!

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean Staff is friendly
Stayed 2 nights in Aug 2023
Response from Holiday Inn Team on 11 Aug 2023
Thank you for the awesome score you rated our hotel and for acknowledging my friendly staff and clean rooms! We hope to see you again in the future!

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, large clean room, gym, breakfast, and pool. Perfect hotel if you’re visiting the area.
Stayed 1 night in Jul 2023
Response from Holiday Inn Team on 11 Aug 2023
Thank you, Sebastian, for the great review and score you gave our hotel! We hope to have you visit us again soon!

6/10 Okay

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Liz- General Manager on 26 Jul 2023
Thank you for choosing the Holiday Inn Express!

8/10 Good

Angelina

Stayed 1 night in Jul 2023
Response from Liz- General Manager on 15 Aug 2023
Thank you for taking the time to rate our hotel! We are happy to see you enjoyed your stay!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Ima truck driver been on the road for sometime just need a break peace and quiet well. The hotel is very nice staff very nice I think a security guard or something might be needed. Couldn’t get much sleep adults an kids running up an down the hall yelling screaming banging on peoples door then running all night wish people would have some kind of courtesy for others .
Stayed 1 night in Jul 2023
Response from Holiday Inn Team on 11 Aug 2023
Thank you for taking the time to write a review on your stay at our hotel last month. Thank you for acknowledging my nice staff. I am very sorry to hear that you did not get much sleep due to the rowdy kids and adults in the hotel that weekend. There was a baseball tournament group in house. We typically inform the teams that stay with us that there are house rules, and you cannot disturb the other guest. Most of the time we have wonderful parents that keep an eye on their children and are considerate of the rest of the hotel. I am sorry this was not the case while you were with us. I will work on my team on enforcing the conduct and house rules when we have large groups in house. WE hope to see you again now that it is quieter.

10/10 Excellent

LINDA, Yonkers

Liked: Cleanliness, staff & service, property conditions & facilities
New modern property.
Stayed 2 nights in Jul 2023
Response from Liz- General Manager on 26 Jul 2023
Thank you for choosing the Holiday Inn Chalmette! WE are happy to see you enjoyed your stay!

2/10 Terrible

Rochanda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a dead roach in the shower
Stayed 1 night in Jul 2023
Response from Holiday Inn Team on 11 Aug 2023
Dear Guest,I am very sorry to hear that your room had a dead roach when you arrived. Our pest control company sprays the guest rooms once a month and the pest thankfully die but my housekeeping team needs to keep a closer eye on the dead bugs and remove them. Again, I am sorry for this mishap, and we hope you will consider giving the hotel another chance.

10/10 Excellent

Terminal Arkema

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Liz- General Manager on 26 Jul 2023
Thank you for choosing the Holiday Inn Express Chalmette! We are happy to hear that you enjoyed your stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay. Mgt Needs to Learn Empathy
The hotel is amazing. The front office clerk was great. She was very polite and accommodating when needed. However, there was an instance where we let the front desk know that someone was smoking weed on the 3rd floor and the smoke was covering the entire floor. The clerk was very apologetic, but when she went to tell the manager, the manager was nonchalant regarding the situation. She said that there was nothing they could do without housekeeping going into each room one by one to see which guest was doing it. The hotel is 100% non-smoking - weed, cigarettes, vapes ,etc. There should be something that can be done when a guest provides feedback to the manager when there is someone smoking weed in their hotel instead of just blowing it off like it's not a big deal.
Stayed 1 night in Jul 2023
Response from Liz- General Manager on 26 Jul 2023
Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express. I am very happy to hear that you like our hotel. I do want to apologize to you for my team not handling the smoking situation a bit differently. We do take our No smoking policy seriously and that is why we charge anyone that smokes anything in our hotel a fee of 250 which does help stop the smoking in the rooms of our hotel. We do have to wait until the housekeeping team goes into every room to find out which room to charge but if I was here at the time I would have walked the hallway to try and determine which room the smoking was coming from and handled it a bit differently. I do apologize that my staff did not feel comfortable with that and just waited for the housekeeping team to do their investigation, but I can promise you we did charge someone once they checked out. I do hope you will consider staying with us again and you will see that this is a rare occurrence. Thank you again for your business and your feedback.

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
outstanding staff! great breakfast! very qualified service!
Stayed 3 nights in Jun 2023
Response from Liz- General Manager on 3 Jul 2023
Thank You for the great review you gave our hotel! We are happy to hear you enjoyed your stay with us and we hope to have you back again!

10/10 Excellent

Janna

Stayed 1 night in Jun 2023
Response from Liz- General Manager on 3 Jul 2023
Thank you for the awesome score you left our hotel! WE hope to see you again!

4/10 Poor

Christopher, Flowood

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There were many kids left unattended. It sounded like they were coming through the ceiling. The hotel staff did not do anything about it.
Stayed 1 night in Jun 2023
Response from Liz- General Manager on 3 Jul 2023
Thank you for choosing the Holiday Inn, I want to apologize for the inconvenience and the noise level that occurred during your stay. We do have ball teams that stay with us during the summer weekend months and we do our best to limit the noise from these groups. Parents need to be respectful of other guest and most definitely need to watch their kids. We as the employees of the hotel do give the parents and the children warnings before asking them to leave so I am sorry this did not happen during your stay.

8/10 Good

Markiya

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, nice spot. Breakfast was a plus.
Stayed 1 night in Jun 2023
Response from Liz- General Manager on 3 Jul 2023
Thank you for choosing the Holiday Inn Chalmette!

6/10 Okay

Shannon

Liked: Cleanliness, property conditions & facilities
Overall decent experience. Beds comfortable and property/rooms clean. Surprised at the level of noise that carried from room to room…I was woken up on a Sunday morning at 7am by normal conversation level of woman in neighboring room and unable to go back to sleep from other guests packing up to check out in rooms on sides and above/below my room. Also disappointed in Airconditioning not adjusting to set temperature in the day time. Guests should also be aware that hotel will not replenish hot breakfast if you come down within 30 minutes of breakfast end time
Stayed 2 nights in Jun 2023
Response from Liz- General Manager on 3 Jul 2023
Thank you for taking the time to write us about the recent stay you had at our hotel. We are pleased to hear you enjoyed the clean room and the comfy bed. I do apologize for the noise that occurred that morning, we were very busy with a hotel full of guest. I also want to apologize that the breakfast was not replenished for you, I will be sure to speak to my team about making sure the breakfast is plentiful up until 10 minutes before closing, we do not like to waste food but 30 minutes before end time is not appropriate. We hope you will consider staying with us again in the future.

10/10 Excellent

Juan

Stayed 2 nights in Jun 2023
Response from Liz- General Manager on 3 Jul 2023
Thank you for choosing the Holiday Inn Express Chalmette, we are happy to hear you enjoyed your stay with us!

10/10 Excellent

Brook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Liz- General Manager on 3 Jul 2023
Thank you for the great score you gave our hotel! We hope you will visit us the next time you are in the Chalmette area.

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My bathroom floor was so sticky and after complaining it was washed again but made no improvement so had to wear my shoes on. Pillow cases had ink on them, when I brought it to housekeeping I was told that I did it, wow, so rude. The coffee bar area is so dirty, not sure when it was cleaned last. Lastly I fell and I yelled for help and not one person from your staff helped me even though I was close to the front desk!
Stayed 10 nights in May 2023

10/10 Excellent

Zoubin

Stayed 3 nights in May 2023
Response from Liz- General Manager on 3 Jul 2023
Thank you for choosing the Holiday Inn Chalmette!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip, room was clean and comfy
Stayed 1 night in May 2023
Response from Liz- General Manager on 3 Jul 2023
Thank you for the great score you gave our hotel, we hope the next time you are in this area you will stay with us again!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Liz- General Manager on 13 Jul 2023
Thank you so much for the great review!

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Liz- General Manager on 10 May 2023
Thank you for choosing the Holiday Inn Chalmette!

10/10 Excellent

Jill

Stayed 2 nights in Apr 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023
Response from Liz- General Manager on 10 May 2023
We are so happy to hear you enjoyed your stay with us and we hope to see you again soon!