"We travel to New Orleans a few times a year, and this was our first stay at Virgin Hotels. We were celebrating my fiancée’s birthday and our anniversary, and the stay was so far above and beyond that I had to write a review—Virgin will definitely be our home base from now on.
From check-in to departure, the service was remarkable. Huge shoutouts to Keeva and Kyle at the front desk for their warm welcome and thoughtful care throughout our trip. The doormen out front were also unbelievably friendly and helpful at every turn.
We travel for food, and Commons Club blew us away. The culinary and cocktail offerings were exemplary—rare for a hotel restaurant. Sincere compliments to the chefs! Erik behind the bar was phenomenal; we spent three evenings with him enjoying his incredible bespoke cocktails. Sienna served us at dinner and brought top-tier energy and hospitality.
The hotel amenities are excellent across the board. The gym is state-of-the-art with top-quality equipment. We also spent a day at the rooftop pool; while on the smaller side and likely busy in peak season, we had zero issues securing loungers right by the water, and having the pool bar right there was a great touch.
It’s rare to find a property where every single department delivers at this level. Unbeatable location, vibrant atmosphere, and world-class staff. We can’t wait to come back!"
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