Exterior

Reviews of Hotel Indigo New Orleans French Quarter, an IHG Hotel

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 466 out of 739 reviews" "
Rating 8 - Good. 161 out of 739 reviews" "
Rating 6 - Okay. 58 out of 739 reviews" "
Rating 4 - Poor. 21 out of 739 reviews" "
Rating 2 - Terrible. 33 out of 739 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Frank

Very nice and convenient location. Rooms are much smaller than expected.
Stayed 1 night in May 2024

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location, near the attractions in the French Quarter, and next to the green trolley stop. The street side rooms can be noisy on weekends, we got used to it. Great service and comfortable overall.
Stayed 4 nights in May 2024

8/10 Good

Kimberly, Silver Spring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nola stinks but the alley next to the hotel smelled of dead bodies.
Stayed 7 nights in Feb 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only here for one night. Front desk staff was very nice. Room was clean and comfortable.
Stayed 1 night in May 2024

6/10 Okay

Carter

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Several outlets in the room didn’t work and the room smelled like pot. Elevator was kinda janky and staff didn’t seem too happy to help. Hotel was a walkable distance from the French quarter and bourbon street though.
Stayed 1 night in May 2024

4/10 Poor

Darius, Shreveport

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are small breakfast wasn't included
Stayed 2 nights in May 2024
Response from Victoria Clair on 17 May 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Hotel Indigo New Orleans French Quarter. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

Tiffanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to almost everything
Stayed 3 nights in May 2024
Response from Victoria Clair on 17 May 2024
Thank you for sharing this positive review. We appreciate our location here in New Orleans French Quarters just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

VANIECE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in May 2024
Response from Victoria Clair on 17 May 2024
Thank you for choosing us for your stay in NOLA. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hotel Indigo New Orleans French Quarter in the near future.

10/10 Excellent

Kelly K

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
My husband and I stay here every year at this exact location. Great quiet spot but clean and close by everything hands down best hotel. I will always stay here anytime! Can’t wait to come back:)
Stayed 3 nights in May 2024
Response from Victoria Clair on 17 May 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our hotel. Our entire team here at Hotel Indigo New Orleans works hard to deserve your loyalty. We look forward to seeing you again soon.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in May 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, rooms were smaller than expected. But overall it was Dope🍾
Stayed 2 nights in May 2024

10/10 Excellent

Eliud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely clean and update hotel
Stayed 2 nights in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in May 2024

8/10 Good

Onassis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i went for mardi gras and i enjoyed my stay. the hall become a bit noisy at time from the poeple coming in from partying. food was good and not to pricey. area was ideal for my stay
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was comfortable. The staff was friendly and professional.
Stayed 2 nights in May 2024

10/10 Excellent

Trista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Will be back
Stayed 1 night in May 2024

10/10 Excellent

Prince, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel definitely offers convenience and accessibility to French Quarter. We had a quick but amazing experience! The staff are wonderful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary Anne Zinampan, Somerset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and the people were nice. There was no safe in the room.
Stayed 4 nights in Apr 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, amenities
Everything worked fine, facilities and room were kept clean. Rooms are quite small though. I had to wait a while for check-in, as the front desk personnel had been away. Neighbourhood isn't quiet by any means, but at least it's convenient and very close to the French Quarter and other nice places.
Stayed 7 nights in Apr 2024

10/10 Excellent

darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024

2/10 Terrible

Lekell

Stayed 2 nights in Apr 2024

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning didn't work and I was told there was no option to switch rooms or fix it. I tried lifting the carpet to adjust the chair and it was so humid in the room, it was wet underneath. I stayed 4 nights and no one cleaned the room. I asked if they could please send someone up and they never did. I had to track down someone in the hall to get towels. It was not a great experience. Would never stay again.
Stayed 4 nights in Apr 2024
Response from Victoria Clair on 21 May 2024
We very much appreciate your comments regarding your stay at Hotel Indigo New Orleans French Quarter. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. I am sorry to hear, however, that one of our front desk managers was less than helpful. Please allow me to express my apologies and rest assured that we are taking the appropriatemeasures to address the problem. It is our hope that you will give us the opportunity to better serveyou in the near future.

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for our 14th anniversary. We stayed 3 nights. Everything was pleasant and we had no complaints. The location is great. The streetcar stops right at the corner and famous streets are in walking distance.
Stayed 3 nights in Apr 2024
Response from Victoria Clair on 30 Apr 2024
Thanks for sharing your feedback about your stay at Hotel Indigo New Orleans French Quarters. We’re so delighted to hear that you chose to celebrate your 14th anniversary with us! It’s an honor to be a part of this important day, and we hope your experience here made it extra special. We wish you many more years of happiness and look forward to seeing you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great cleaning staff. Great reception.
Stayed 7 nights in Apr 2024
Response from Victoria Clair on 30 Apr 2024
Thank you for taking a moment to share your experience at Hotel Indigo New Orleans French Quarter. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Victoria Clair on 30 Apr 2024
Thank you for taking a moment to share your experience at Hotel Indigo New Orleans French Quarter. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Keyanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful location. Food at the restaurant on site is really good!
Stayed 3 nights in Apr 2024
Response from Victoria Clair on 24 Apr 2024
Thank you for taking a moment to share your experience at Hotel Indigo New Orleans French Quarters. We’re glad to hear that you were pleased with our restaurant Common Interest and its servings. We hope you’ll visit us again soon.

2/10 Terrible

Kay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victoria Clair on 24 Apr 2024
We very much appreciate your comments regarding your stay at Hotel Indigo New Orleans French Quarters. I will be sure to share your feedback with our team. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Miguelito

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and kind staff
Stayed 3 nights in Apr 2024
Response from Victoria Clair on 22 Apr 2024
Thank you for providing feedback on your recent experience at Hotel Indigo New Orleans French Quarter. We take pride in providing a clean and comfortable space for all of our guests, so our teamappreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Sara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
location was excellent, really close to the french quarter and bourbon street and a street car line! the overhead fan in the bathroom was pretty grating and the walls are pretty thin so bring ear plugs!
Stayed 3 nights in Apr 2024
Response from Victoria Clair on 22 Apr 2024
Thank you for taking a moment to share your experience at Hotel Indigo New Orleans French Quarter. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

4/10 Poor

Brady

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel is in an amazing area and the best decor a hotel could have. However, the air conditioning was out, upped the price of it right when we check in after the agreed upon price through Expedia, valet was $75 with the $100 up charge. Plus the cost of our dog being there when we told through Expedia however that information was never shared to them. The staff was rushing and the only people who seem to enjoy their job is the valet men and women who were polite and nice.
Stayed 1 night in Apr 2024
Response from Victoria Clair on 22 Apr 2024
Dear Brady, We very much appreciate your comments regarding your stay at Hotel Indigo New Orleans French Quarter. I will be sure to share your feedback with our team, especially the engineering manager who always enjoys hearing from our guests. I am sorry to hear, however, that one of our front desk staff was less than helpful. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Patrick

Travelled with group
Liked: Amenities, property conditions & facilities
Friendly staff and great location.
Stayed 6 nights in Apr 2024
Response from Victoria Clair on 22 Apr 2024
Thank you for choosing us for your stay in NOLA. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Hotel Indigo New Orleans French Quarter in the near future.

6/10 Okay

Cindy

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Victoria Clair on 22 Apr 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Hotel Indigo New Orleans French Quarter. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

Janee, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from Victoria Clair on 22 Apr 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Hotel Indigo New Orleans French Quarter. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 Good

Rene

Liked: Amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Victoria Clair on 17 Apr 2024
Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Dahai

Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Next to Bourbon/French Quarter and Canal Street and walkable to the WWII Museum and Cochon Butcher. Trolley right outside door. I like a colder room to sleep in at night but the room temperature never dropped below 75 even though we set thermostat at 65 (it won't go lower). Minor detail I just like to sleep in the cold. Oh and the bartender Grant is an awesome dude! I'd stay here again.
Stayed 4 nights in Apr 2024
Response from Victoria Clair on 17 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Indigo New Orleans French Quarter is committed to providing high-quality customer service, and we’re thrilled to hear that Grant made a good impression on you. We have shared your feedback with him so he gets the recognition he deserves. We hope you’ll visit us again soon.

10/10 Excellent

Zachary, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in a nice area in town. Very short walk to Bourbon St and the rest of French Quarter. Lots of nearby restaurants. Hotel room was clean and had everything I needed.
Stayed 3 nights in Apr 2024
Response from Victoria Clair on 17 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Indigo New Orleans French Quarter is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

John, Youngsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victoria Clair on 17 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Indigo New Orleans French Quarter is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Victoria Clair on 17 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Indigo New Orleans French Quarter is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Tahj G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Victoria Clair on 13 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hotel Indigo New Orleans French Quarter. We hope you’ll visit us again soon.

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very kind and helpful but our room was very noisy with the streetcar running until midnight right outside of our window and loud music we could hear from Canal street.
Stayed 1 night in Apr 2024
Response from Victoria Clair on 13 Apr 2024
We very much appreciate your comments regarding your stay at the Hotel Indigo New Orleans French Quarter. I will be sure to share your feedback with our team. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Michael, Tomball

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Victoria Clair on 13 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Indigo New Orleans French Quarter is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Purnell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Mar 2024
Response from Victoria Clair on 13 Apr 2024
Thank you for sharing this positive review. We appreciate our location here in New Orleans French Quarter just as much as you do. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Hotel Indigo New Orleans French Quarter in the near future.

10/10 Excellent

Netsanet Teklemicheal

Liked: Cleanliness, staff & service, property conditions & facilities
The best place I stayed was in New Orleans. The girls in the restaurant were awesome. Every morning they knew exactly how I wanted my order.
Stayed 4 nights in Apr 2024
Response from Victoria Clair on 13 Apr 2024
Thank you for posting your positive review. At Hotel Indigo New Orleans French Quarter, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner. We look forward to welcoming you back soon.

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper clean , close to main attractions
Response from Victoria Clair on 13 Apr 2024
Thank you for providing feedback on your recent experience at Hotel Indigo New Orleans French Quarter. We take pride in providing a clean and comfortable space for all of our guests, so our teamappreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Indigo French Quarter between 03/30/24 to 04/03/24. One block away from Bourbon St. I felt completely safe walking around the area. I arrived at the hotel at 10:30am thinking I could just check my bags and walk around until the 4 pm check in. They had a room ready! The hotel staff were awesome! We ate and drank at the hotel restaurant/bar a few times. The food was great! Shout out to the morning restaurant crew who were super nice and the bar attendant at night...Kesha. They made me feel welcome and not just another tourist. The only (slight) complaint I had with this hotel is the shower. Just a drizzle of warm water. Not powerful and not hot. I would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Victoria Clair on 6 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Indigo New Orleans French Quarter. We made sure to share this feedback with Kesha to give her the recognition that she deserves. She was delighted to hear your feedback. We hope to see you again soon.

10/10 Excellent

Latonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was nice & quiet. I didn't like the fact that the ice machine was out and has been for some time now according to the bar staff
Stayed 3 nights in Apr 2024
Response from Victoria Clair on 13 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Indigo New Orleans French Quarter is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We have noted your feedback and have shared with our team. We hope you’ll visit us again soon.

6/10 Okay

Chi

Travelled with family
Disliked: Amenities
Staff was not the friendliest and not very helpful.
Stayed 5 nights in Mar 2024
Response from Victoria Clair on 6 Apr 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

10/10 Excellent

Latayi Tayonia

Liked: Cleanliness, staff & service, property conditions & facilities
4
Stayed 3 nights in Mar 2024
Response from Victoria C. on 4 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Hotel Indigo New Orleans French Quarter. We hope you’ll visit us again soon.

10/10 Excellent

Niccole

Travelled with partner
Liked: Amenities
I enjoyed my stay. Had a balcony room on the 2nd floor. Room is small but decorated beautifully. Balcony was larger than expected. Room was ready at 11am which was a nice surprise so I was able to check in early. Walkable to everything. Only a minutes walk to canal and bourbon. Every employee was courteous and helpful. Based on the layout some rooms may not have windows, would only recommend the balcony room
Stayed 4 nights in Mar 2024
Response from Victoria C. on 4 Apr 2024
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Hotel Indigo New Orleans French Quarter. We hope you’ll visit us again soon.