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Reviews of Best Western Plus New Cumberland Inn & Suites

2.5 out of 5
Best Western Plus New Cumberland Inn & Suites
702 Limekiln Rd, New Cumberland, PA

Reviews

7.4

Good

Rating 10 - Excellent. 282 out of 920 reviews" "
Rating 8 - Good. 325 out of 920 reviews" "
Rating 6 - Okay. 145 out of 920 reviews" "
Rating 4 - Poor. 86 out of 920 reviews" "
Rating 2 - Terrible. 82 out of 920 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy both nights and it took too long for management to react.
Stayed 1 night in May 2024

10/10 Excellent

JIMENTO

Travelled with family and small children
Liked: Cleanliness, amenities
Great place to stay
Stayed 2 nights in May 2024

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Disliked: Amenities
My stay was for 6 nights. I had reserved a king suite and the room was comfortable but a bit dated. The tile flooring had chunks of grout missing. The bed was comfortable, and the refrigerator, microwave and thermostat worked well. There was noise from the highway as the hotel lies near Rt 83 and the PA turnpike. The free breakfast in the morning was a hard NO. The items they placed out that were hot were all microwaved food, even the eggs. The home fries were cold and hard or warm and mushy, depends on where you got them from the pan. The eggs were absolutely atrocious but any time you microwave eggs it's not going to taste good. The automatic pancake machine was making rubbery plastic pucks. I didn't try the yogurt machine or the cold cereal. I would imagine there would be nothing wrong with the cereal. I tried the food 3 different times, but it was always the same. You can't expect good food from a place that has no kitchen. All the food is prepared in the storage room in microwaves. The food aside, the stay was comfortable for what it was. An inexpensive hotel that offered a comfortable bed to sleep.
Stayed 3 nights in Apr 2024

8/10 Good

Kapreena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

6/10 Okay

Sergio

Business traveller
Liked: Staff & service
Renovated, but cheap. Cold white light bulbs ni ed with warm lights, modern lamp shades on older designs with hard to reach switches. No diet drinks in fridge. Windows were dirty. Staff was nice and attentive, internet was really good. Bed, pillows and sheets were great . Good ahower
Stayed 1 night in Apr 2024

10/10 Excellent

Charles, Plymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ximena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean
Stayed 1 night in Apr 2024

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very conveniently located next to the highway and staff are friendly. The bathroom was not clean and the breakfast buffet was not good. Pancake machine out of order, orange juice out of stock, fruit was very ripe.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024

8/10 Good

SSuzanne, Sedona

Liked: Cleanliness, staff & service, property conditions & facilities
These rooms are soundproof!! Not even the semi trucks idling could be heard. When I stayed in a nearby hotel I could hear the snoring from the room next door. Clean and hospitable - nice room layout for sitting and although not a full kitchen set-up, all my needs were possible.
Stayed 7 nights in Feb 2024

4/10 Poor

John

Liked: Staff & service
The breakfast was bad, the tv didn't work
Stayed 1 night in Feb 2024

4/10 Poor

Madison

Liked: Staff & service
Disliked: Cleanliness
The room itself was nicer than expected however, our blanket had stains on it, our room felt like there was no heat in it and the thermostat didn’t work so it was a pretty cold night…
Stayed 1 night in Feb 2024

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Brandon

Disliked: Property conditions & facilities
Stay Away!
The young man at check in was condescending and rude. We asked to check in early as check in wasn’t till 3pm we checked in at 220 and they charged us an additional $20. Once we finally got to the room the door didn’t work. We again had to go back down to the reception area with nobody to be found. I had to call the hotel and inform the man working that I was back due to the key / door not working. He again was rude and said that they would have to sent maintenance to look at the door. At this point it was 245. Once I stated this I also asked for the $20 to be returned. He declined and reluctantly changed the room. I will never book at this place again. They should have heavily discounted due to the pool also being closed.
Stayed 1 night in Dec 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place and great staff. Breakfast not so good. Road noise.
Stayed 2 nights in Nov 2023

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The in house restaurant was very good.
Stayed 1 night in Nov 2023

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok
Room phone didnt work and tv remote control was not working. Couldn't watch tv.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay
Bed was too hard for me; husband like it. Food was average. Location was easy off and on highway, but it was noisy being so close to freeway. Staff was very friendly.
Stayed 1 night in Oct 2023

4/10 Poor

kimberly

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A July reviewer said pool was unavailable. Still was 3 months later. Desk guy, when we asked if we could get comped in some fashion said, "there is no such thing". Will never stop here again!
Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Downhill
The hotel has gone downhill over the years. My room seemed dirty. The breakfast was good.
Stayed 3 nights in Sep 2023

6/10 Okay

Amiris

Travelled with family and small children
Liked: Amenities
Bedroom smells
Stayed 1 night in Sep 2023

8/10 Good

Jailyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jolene on 31 Aug 2023
Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Best Western Staff on 22 Aug 2023
Thak you for reviewing your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Best Western Staff on 11 Aug 2023
Thank you!! We hope to see you again!!!

8/10 Good

Douglas, Covington

Stayed 3 nights in Jul 2023
Response from Best Western Staff on 22 Aug 2023
Thank you

10/10 Excellent

Sudharsana Reddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, spacious rooms, nice breakfast and all the night checking available
Stayed 1 night in Jul 2023
Response from Best Western Staff on 23 Jul 2023
Thank you for taking the time to review your stay with us. We hope to see you agian on your next trip to the Harrisburg/York area!!!

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Close vicinity to the Pendylvania Farm Show complex.
Stayed 3 nights in Jul 2023
Response from Jolene on 20 Jul 2023
Thank you for taking the time to review your stay with us! We are delighted to hear you enjoyed your stay an dlook forward to seeing you again on your next visit to the Harrisburg/York area.

6/10 Okay

Holly

Travelled with partner
Disliked: Property conditions & facilities
No amenities around the property. Too expensive for what received in return. Breakfast in morning was cold at 6:00 am opening.
Response from Jolene on 11 Jul 2023
Thank you for taking the time tor eview your stay with us. I sincerely apologize for breakfast Friday morning and I will look into this.

8/10 Good

Jade

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well the pool was closed when I was there. I booked this hotel because it had a pool
Stayed 2 nights in Jul 2023
Response from Jolene on 9 Jul 2023
Jade,Thank you for taking the time to review your stay with us. We are sincerely sorry about the pool issue. WE have been workinghard to get it back up and running. We do hope that you will be able to coem and stay with us agian and enjoy some pool time while you are here.

2/10 Terrible

Janelle

Disliked: Staff & service, property conditions & facilities, room comfort
10 THUMBS DOWN ! DO NOT STAY HERE
(1st) I tried to cancel my reservation within 9 hours left to cancel, I had until 4pm to cancel so I tried several times since 7am that morning and they refused my cancellation so I had to stay because they already took my money. (2nd) when I get there they tell me that the pool is out of service the entire time me and my family were there. Smh that's the only reason we decided to stay there. (3rd) the elevator broke down every few trips, they claimed it overheats every few times it's used. Meaning we had to walk up steps to our rooms. The entire stay was an extremely terrible experience and we will NEVER go back. The only positive thing I can say about this particular hotel was the breakfast was good
Stayed 2 nights in Jul 2023
Response from Jolene on 9 Jul 2023
Janelle,Thank you for taking the time to review your stay with us. You did state that you had been trying to call the day of arrival to cancel your reservation, unfortunately as specified during your phone calls to the property that day your reservation was booked as a non cancellable reservation. We offered to cancel your reservation for you with the cancellation penalty you were informed of when making the reservation. You chose to come and stay with us after finding out the we would stand by the booking rules. I apologize for the elevator issue but I am unaware of said issue so I will need to look into that .

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay after a long drive.
Stayed 1 night in Jul 2023
Response from Best Western Staff on 5 Jul 2023
Thank you for taking the time to review your stay with us. We hope to see you again on your next trip to the Harrisburg/York.

2/10 Terrible

jenny

Stayed 1 night in Jul 2023
Response from Jolene on 23 Jul 2023
Thanks for reviewing your stay with us. Was there something specific that didn't make your stay spectacular? We would love to hear from you so we may address the issue(s).

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023
Response from Jolene on 28 Jun 2023
Thank you for taking the time to review your stay with us. We are delighted to hear you enjoyed your stay. We look forward to seeing you again on your next visit to the Harrisburg/York area.

2/10 Terrible

Harpreet

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff behaviour is very bad, they were very rude, dirty, we could not sleep whole night because too much noise in lobby. It’s really bad experience, I never go back in same hotel.
Stayed 2 nights in Jun 2023
Response from Best Western Staff on 28 Jun 2023
We are sorry to hear that you did not enjoy your stay. We stood behind the booking rules of which you made your reservation. WE hope you enjoy the rest of your summer.

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Jolene on 24 Jun 2023
Thank you for taking a minute to review your stay with us. We love that you enjoyed your stay andgave us a 10 out of 10!!! We look forward to seeing you again!!

2/10 Terrible

Benjamin, Los Angeles

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Nicole on 23 Jun 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Carlo

Stayed 1 night in Jun 2023
Response from Best Western Staff on 27 Jun 2023
Thank you!!! Please coma and stay with us again on your next visit to the Harrisburg area!!!

10/10 Excellent

Dennis

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay
Staff is very friendly and the hotel is clean as well. Charges are a little too high. I’d stay here again. Definitely.
Stayed 2 nights in May 2023
Response from Jolene on 30 May 2023
Thank you for taking the time to review yourstay with us. We have enjoyed having you and your family stay with us. We hope to see you again!!!

10/10 Excellent

Rachel

Stayed 1 night in May 2023
Response from Jolene on 24 Jun 2023
Thank you for the 5 out of 5!!! We look forward to seeing you again!!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary get away.
Overall this hotel is well maintained and clean. The bed was super comfy. They put us in a handicapped room (no idea why) so the shower situation was a little wierd. Breakfast was ok. Eggs and sausage were not really that good. Lots of other selections. Automatic pancake maker was fun. Front desk guy was just ok. We picked this hotel because it had a pool and hot tub. Upon arriving were told it was not open. Too bad, kinda ruined it for us.
Stayed 1 night in May 2023
Response from Best Western Staff on 25 May 2023
Cynthia,Thank you for taking the time to review your stay with us. We apologize if you were unaware of the type of room that was reserved but you assigned what came to us from Expedia. There was a notice on this website about the pool closure but is at the bottom of the booking page, unfortunately out of our control. Our pool is reopening tomorrow so we do hope to see you again.

6/10 Okay

Barbara

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Best Western Staff on 30 May 2023
Thanks for rating your stay with us!!! We hope to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful with all of our needs
Stayed 6 nights in Apr 2023
Response from BW Staff on 25 Apr 2023
Thank you for taking the time to review your stay with us. We look forward to seeing you again.

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff nice place
Stayed 1 night in Apr 2023
Response from BW Staff on 19 Apr 2023
Thank You!!!

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Clean property. service was very good. Nice breakfast bar with lots of choices. only Negative Pool and Hot tub was closed for maintenance. The Manager resolved that by upgrading our room to a spa room with a hot tub.
Response from Jolene on 12 Apr 2023
We look forward to seeing you again.

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to restaurants, shops and attractions. Good overall service.
Stayed 1 night in Mar 2023
Response from Jolene on 12 Apr 2023
Thank you for your review. We look forward to seeing you again.

8/10 Good

Pamela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The way the set up and the kitchen area was nice and clean, when you walked in the building, it smelled clean. The room was dusty, i found sugar package behind the tv stand. I clean the heater filter, it was very dusty. The pool was not open or working, due to maintenance. We were a little dissappointed about the pool. The front test people were very nice and very accommodating. I would stay here again.
Stayed 1 night in Feb 2023
Response from Jolene on 26 Feb 2023
Thank you for taking the time to review your stay with us. We do apologize that the room was not up to par at check in. I will discuss this with our housekeeping team. We do greatly appreciate the compliments for our staff and will be passed along. We do hope to have our pool reopen soon. Make sure to check the website for pool information!We look forward to seeing you again!!

8/10 Good

lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Best Western Staff on 18 Jan 2023
Thank you!

10/10 Excellent

Kateryna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Best Western Staff on 30 Nov 2022
THANK YOU!! We look forward to seeing you again!