New Cassel Trip

My experience was good wish they would let people know better about the parking cause now I have a 95 dollar ticket to pay imagine never been to a city book a hotel for 500 dollars no parking

It was clean good service

We arrived in NYC around 5:00 AM and went straight to the hotel to ask about early check-in. The room wasn’t available, which was completely understandable since check-in is at 4:00 PM. However, unlike most major hotel chains, there was no courtesy call, text, or notification when the room became ready. We left our luggage and explored the city, then returned at 4:30 PM—only to be told the room was still not ready. We ended up waiting in the lobby until about 5:30 PM before we could finally check in, which was frustrating after a long travel day. As for cleanliness, everything looked fine at first glance, but the bathroom counters were sticky and dirty, which was disappointing. Breakfast was decent, but the dining area was uncomfortably cold during winter. My coffee went cold within minutes. If it feels like 14°F inside, there’s really no benefit to eating indoors. A heater or better temperature control would make a big difference. Overall, the location is good, but the lack of communication, delayed check-in, cleanliness issues, and cold breakfast area took away from the experience.

Room was nice and clean staff was very friendly and attentive I would definitely stay again

The staff was very warm and accommodating and the hotel is in great walking distance to time square and broadway. Will definitely stay again.