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Reviews of Motel 6 Tinton Falls, NJ – Neptune

2 out of 5
Motel 6 Tinton Falls, NJ – Neptune
4035 Route 33 West, Building A, Neptune City, NJ

Reviews

5.8
Rating 10 - Excellent. 37 out of 228 reviews" "
Rating 8 - Good. 48 out of 228 reviews" "
Rating 6 - Okay. 51 out of 228 reviews" "
Rating 4 - Poor. 37 out of 228 reviews" "
Rating 2 - Terrible. 55 out of 228 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin, Kearny

Stayed 1 night in Apr 2024

8/10 Good

Chester

Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 26 Apr 2024
Hi Chester,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Edwina

Travelled with family
For the money we paid, we s should’ve had a room with lamps and a TV that functions properly. 👎👎👎
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 3 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Gina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was cheap but the first night we had to have our room moved cause when taking a shower it flooded the out into the room due to poor drainage! When I went down to complain and get more towels I was told they do not have extra towels and gave me toilet paper to soak it up!!! That definitely wouldn’t have helped at all! The next day I asked to switch rooms so we wouldn’t have to deal with a soaked floor and got put in a even smaller room because the girl the night before didn’t not even mention or not that the room flooded! Both rooms were not the cleanest and if you ran the microwave while the heat/ac was on it blew a fuse! The second room had black mold all over the wall in the bathroom and neither room had working ac so it was extremely hot and stuffy in the rooms on top of them just smelling moldy and musty! Still feel like it was over priced for how the conditions of the rooms were! Definitely wish I got a refund and went elsewhere! And I do not recommend that motel to anyone!
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 20 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Michelle

Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024

8/10 Good

Michelle

Stayed 1 night in Feb 2024

6/10 Okay

Debra

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Debra,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Debra

Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Debra,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
No power No heat No heads up No one at office
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Santino

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Taheem

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Darnell

Travelled with family
It was okay.. did not know that a deposit was required even after I paid for the room. Then I have to wait 4-5 days to get the deposit back.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Needed Getaway
For the price, this place was lcean, quiet and comfortable, best of all was the location. I ended up staying longer than expected, front desk very nice and was able to keep same room. No restrictions on pets and cleaning staff was great. Always checking with me to see if I needed anything. Would definately stay again.
Stayed 5 nights in Jan 2024
Response from Nancy Y. on 23 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Taina

Travelled with pets
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible. Don't do it.
Room looked like it was not cleaned. Dirt on the floor..bees in thrme room and crawling on the floor. There was hair on the towels and in the shower. Shower was so small you have to stand sideways. Poor water pressure. Took forever to get warm water. Horrible.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Michael,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Petra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No toiletries, just a bar of soap. Staff very unfriendly. My credit card was charged an additional $50 security fee. Was told it will take up to 5 days to be refunded. Not happy!!!
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Jessica

Stayed 1 night in Oct 2023

6/10 Okay

Dustin

Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Anthon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not very clean, the first room we were given did not have hot water and we had to be moved! Very inconvenient based on the reason for our stay! Caused us to be late to our event and money and time! I would really appreciate a refund or some sort of appeasement for all the inconvenience!
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Anthon,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Tami

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Shaniqua

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There were bed bugs in our room
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Shaniqua,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 Poor

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, not clean, poor service
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Karen,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Thomas, Chicago

Disliked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Would not stay here again. Old, details very poor, bed horrible, cigarette holes in blankets and bed cover.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 7 Sept 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Jeanette

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Christine

Disliked: Staff & service, amenities, property conditions & facilities
I shortened my stay. I was shocked that a Motel 6 would be so poorly run. Unclean, no amenities, dark, dirty……overall dissatisfied.
Stayed 3 nights in Aug 2023
Response from Nancy Y. on 7 Sept 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Luis

Stayed 2 nights in Aug 2023

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond - clean, nice, affordable
We came to see a concert at Asbury Park/Stone Pony one night stay...affordable, clean, bed was comfortable, mini fridge was turned on and at a great cool temp..it was clean inside the mini fridge...lol i mean the bathroom was clean and new/fresh..my friend who went with me ONLY stays at Hilton...I didnt have $450 for a night after buying concert tickets etc....said the bed was as comfortable.....
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Dirk,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

6/10 Okay

Karen

Liked: Cleanliness, staff & service, room comfort
Good for a few days.
The room was clean, mattress was comfortable. Furniture was outdated. There wasn't a hair dryer and you need you're own shampoo and conditioner. It was fine.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Karen,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Michele

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Major construction in the parking lot were being done which made it difficult to get to my vehicle. All cars are covered with dirt & debris. We were never told of this beforehand. In addition, the property manager, without my consent, contacted Expedia & cancelled one of the nights booked. That meant I had to pay extra taxes & fees. They were not cooperative-I would strongly advise avoiding this property. Also, housekeeping came to the door & asked for a tip, saying they didn’t receive enough pay $ were hungry , etc. It was a very bad situation.
Stayed 1 night in Aug 2023

4/10 Poor

DIANA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this place. Room was dirty and very outdated
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 17 Aug 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I Needed It To Be
Clean room, clean and comfortable bed, friendly and accommodating staff. Bathroom needs some work but was clean and stocked with towels and toiletries. Given that it was also 90+ degrees and oppressively humid outside, the powerful AC in my room was a cool plus. Honestly everything I needed it to be, woukd book again.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 9 Aug 2023
Hi James,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

6/10 Okay

Stephanie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Better than what I would have expected staying at a Motel 6. Looks like it was recently updated with fresh paint and bathrooms. Room was sort of prison like but came equipped with a comfy bed, microwave, fridge, and TV. Decent and low cost for a one night stay.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 9 Aug 2023
Hi Stephanie,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Anthony

Stayed 1 night in Jul 2023

10/10 Excellent

Oscar

Stayed 1 night in Jul 2023

8/10 Good

Bruce

Stayed 4 nights in Jul 2023

8/10 Good

alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend getaway
overall this placed is recommended. i read negative reviews , but my experience was very positive. definitely coming back.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hi Alex, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

2/10 Terrible

jennifer

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room was disgusting
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hi Jennifer, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated and clean. My room had two double beds, a kitchenette with fridge and microwave , and a nice bathroom with plenty of towels. A $50 damage deposit collected or charged when you check in and refunded when you check out does wonders to discourage rowdy neighbors.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hi Katherine, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

4/10 Poor

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, noone ever cleaned room. No new bead sheets agter 2 days. Broken ice machines and vending machines and shattered glass all around for days.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Sean,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Sandy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Susan

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
Dirty floors and walls. Not cleaned properly (used soap bar found on bathroom floor). Broken toilet seat. No soap or shampoo supplied. Needed to request more toilet paper (only about 1/4 roll supplied)
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 6 Jul 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
When the ice maker broke, the owner delivered ice. That was very nice. Thank you!!
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6