The person at the front desk was always pleasant and helpful. It is nice to have coffee, tea, hot chocolate in the lobby 24/7. My room had a few tears in the wallpaper in the bathroom by the lightswitch. I could not find an exhaust fan switch for using the shower, so the mirror fogs and i cant put contacts in until it clears. Very minor inconvenience. All in all, wonderful stay. Breakfast choices were also great!