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Reviews of ibis Natal

3.5 out of 5
ibis Natal
Avenida Lima e Silva 1921, Natal, RN

Reviews

8.8

Excellent

Rating 10 - Excellent. 219 out of 376 reviews" "
Rating 8 - Good. 104 out of 376 reviews" "
Rating 6 - Okay. 35 out of 376 reviews" "
Rating 4 - Poor. 11 out of 376 reviews" "
Rating 2 - Terrible. 7 out of 376 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Solange

Travelled with family
Disliked: Amenities
Rooms are to dirty, dirty walls, mold in the bathroom. The food is horrible. Stuff doesn’t help a lot. Never pay attention what you need it. Construction in the middle of the day.
Stayed 4 nights in May 2024

10/10 Excellent

Solange

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location!
Stayed 2 nights in Apr 2024

4/10 Poor

Karina

Stayed 7 nights in Apr 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk staff a bit grumpy, but the hotel is good
Stayed 1 night in Feb 2023

4/10 Poor

Carlos, Houston

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Place is ok, main issue is to stay for 3 full days without internet! I had meetings to attend and was required to find a cafe nearby with internet. The explaination was some throubleshootings during these days and internet should return to normal, that didnt happen during the stay. Another explaination that the internet was unstable and should return soon. Anyway, I would refrain to stay again if requires internet access.
Stayed 3 nights in Feb 2023

8/10 Good

Paulo

Stayed 3 nights in Jan 2023

4/10 Poor

Carl

Liked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Sebastiao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was very nice my stay and all employees were very nice and willing to help and always very friendly with a smile.
Stayed 3 nights in Dec 2021
Response from William Murakoshi - Gerente Geral on 17 Feb 2022
Prezado Sebastião, Agradecemos imensamente seus comentários positivos referente sua estada no ibis Natal e esperamos revê-lo em breve.

8/10 Good

Suelen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option if you are stopping by
It has the ibis acor standard. Great place to stay one night if you are travelling between places. It is not nese the beach is this your objective.
Stayed 1 night in Dec 2021
Response from William Murakoshi - Gerente Geral on 17 Feb 2022
Prezada Suelen, Agradecemos sua avaliação e omentários positivos no seguimento da sua estada no ibis Natal e esperamos revê-la em breve.

10/10 Excellent

José Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Good, simple, affordable
Arrived at 4am after a quasi RedEye flight. Place was nice and simple. Somewhat dusty rooms but did the trick. Staff was nice and allowed us a late check-out due to the time we arrived at. Evening staff wasn't as nice as morning staff tho. But overall very positive!
Stayed 1 night in Jan 2020

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE CLEAN WELL LOCATED I RECOMMEND
NICE CLEAN WELL LOCATED I RECOMMEND I WOULD DEFINITELY STAY AGAIN
Stayed 1 night in Jun 2019
Response from General Manager on 17 Jul 2019
Thanks for taking the time to share your feedback. We hope to see you again very soon in our hotel!

10/10 Excellent

AUZIENIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Wendell

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Ludmila

Business traveller
Liked: Cleanliness, staff & service
O ar condicionador não estava prestando mesmo a recepção sendo muito atenciosos mais não prestava
Stayed 1 night in Feb 2024

8/10 Good

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decaindo...
Infelizmente, a tendência de piora continua. A roupa de cama e as toalhas cada vez mais deterioradas. Móveis com o acabamento descolando. Pra mim, o que ainda faz com que me hospede lá é a localização conveniente. O restaurante continua ruim e caro. O wi-fi é bom e o chuveiro também,
Stayed 2 nights in Feb 2024
Response from Amanda on 18 Apr 2024
Prezado Richard, esteja certo de que seus comentários são de extrema valia para que possamos trabalhar melhor e prestar um serviço de qualidade. Pedimos desculpas por quaisquer inconvenientes e estamos à inteira disposição para atendê-lo em uma proxima visita à Natal!

8/10 Good

Fabianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Não recomendo...
Limpeza do quarto precária, localização boa, café da manha bom, iluminação péssima e banheiro ruim
Stayed 4 nights in Jan 2024
Response from Amanda on 19 Feb 2024
Prezado Hóspede,Agradecemos o seu tempo para nos escrever no seguimento da sua estada em nosso hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Identificamos que foram colocados alguns pontos de melhorias. Acerca destes, no apartamento temos um compromisso de oferecer nosso melhor serviço e periodicamente renovamos nosso enxoval. Contudo, asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu.Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada.Atenciosamente, Hotel IBIS Natal

10/10 Excellent

Júlia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

arakén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Marcos

Stayed 1 night in Jan 2024

6/10 Okay

neiara

Stayed 2 nights in Jan 2024

6/10 Okay

neiara

Business traveller
Liked: Staff & service
Bom custo x benefício
Bom custo x benefício, possui um restaurante bom que atende uma refeição rápida.
Stayed 1 night in Jan 2024
Response from Amanda on 19 Feb 2024
Olá Neiara,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve.Atenciosamente, Hotel IBIS Natal

6/10 Okay

neiara

Stayed 1 night in Jan 2024

10/10 Excellent

ALVARO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Hevellyne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo!
Me cobraram 90,00 de um café da manhã gente… no qual eu tenho plena convicção que ja reservei com café. Escasso de toalhas, nao tinha coberta… horrível, sou acostumada a viajar e nunca vi hotel tão ruim em todos os aspectos. Sem mais!! Não irei e nem indico a ninguém
Stayed 1 night in Jan 2024
Response from Amanda on 19 Feb 2024
Olá Senhora Hevellyne,Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Natal. Lamentamos acerca do seu apontamento sobre o café da manhã, trabalhamos com duas opções de hospedagem, com ou sem café da manhã, a que foi realizada pela senhora foi sem o café da manhã incluso.No apartamento temos um compromisso de oferecer nosso melhor serviço e periodicamente renovamos nosso enxoval, deixando em todos os quartos lençóis, edredom, 3 travesseiros e duas toalhas.Contudo, afim de garantir melhor satisfação, não deixaremos de reforçar internamente o questionamento levantado a respeito da comunicação informada. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada.Atenciosamente, Hotel IBIS Natal

10/10 Excellent

Polyanna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito da minha estadia no IBIS, super confortável! Indico sempre e voltarei outras vezes!
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Mario

Business traveller
Liked: Cleanliness
Disliked: Room comfort
O ar condicionado é terrível, nunca gela!
Stayed 5 nights in Dec 2023

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

4/10 Poor

Diego Moreira

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

JOSÉ AMÉRICO FONSECA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

LUIZ FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Rápido passeio a Natal
Passagem rápida
Stayed 2 nights in Nov 2023

10/10 Excellent

AYDANO

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bem atendida no check in e muito bem atendida no café da manhã, pedimos duas tapiocas, a moça preparou, levou em nossa mesa! Estava simplesmente deliciosa!
Stayed 1 night in Nov 2023

6/10 Okay

RICHARD

Business traveller
Liked: Cleanliness, staff & service
Piorando...
A cada nova estadia no Ibis Natal o nível de satisfação diminui. Dessa vez, a decepção veio do restaurante. O preço do café da manhã aumentou, mas a qualidade e a variedade diminuíram. No almoço então, abaixo da crítica. Muito ruim!!! Quanto ao quarto, os problemas de sempre, box passando água para fora, chuveiro entupido e TV com imagem ruim e poucos canais. Na próxima vez, provavelmente não ficarei lá.
Stayed 4 nights in Nov 2023

10/10 Excellent

JAILSON

Liked: Cleanliness, staff & service, room comfort
O hotel é muito bom, limpo e confortável, contudo, é COBRADA um taxa pelo uso da garagem pelos hóspedes.
Stayed 1 night in Nov 2023

6/10 Okay

Jose

Travelled with family
Regular
Apartamento com cheiro de mofo e café da manhã não condizente com o preço adicional cobrado.
Stayed 2 nights in Oct 2023

10/10 Excellent

Renata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo!
A equipe da recepção foi muito atenciosa. Check-in e check-out super rápido. Durante a minha estadia, precisei imprimir alguns trabalhos e a equipe da recepção foi muito atenciosa e prestativa . Quarto confortável e ótimo cafá da manhã.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ewerton

Stayed 1 night in Oct 2023

8/10 Good

Luiz Alfredo

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Emmanuele

Stayed 2 nights in Sep 2023

8/10 Good

Micheli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023