Exterior
Check availability

Reviews of La Quinta Inn & Suites by Wyndham Naples Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham Naples Downtown
1555 5th Ave S, Naples, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 471 out of 1062 reviews" "
Rating 8 - Good. 272 out of 1062 reviews" "
Rating 6 - Okay. 151 out of 1062 reviews" "
Rating 4 - Poor. 82 out of 1062 reviews" "
Rating 2 - Terrible. 86 out of 1062 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Martha

Travelled with partner
Liked: Amenities
Too many kids wet floor from pool
Stayed 2 nights in May 2024
Response from Tiffani on 28 May 2024
Thank you for your review.

8/10 Good

ALEKSANDRINA

Good
Stayed 2 nights in May 2024
Response from Tiffani on 28 May 2024
Thank you for your review.

10/10 Excellent

Francisco

Liked: Cleanliness
Nice Service
Stayed 2 nights in May 2024
Response from Tiffani on 28 May 2024
Thank you for your review.

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Tiffani on 28 May 2024
Thank you for your review.

6/10 Okay

Melody

Travelled with partner
Disliked: Amenities
All of the staff were friendly and extremely helpful except for the lady that was at the front desk on Monday night. She was not a good representative for your hotel! There was a guest ahead of me that was having a keycard that would not open her room and she was at the front desk for the 3rd time and was told to try that time and if it didn’t work again then she would have to wait until someone could change the battery in her door. I wanted quarters to wash 1 load of clothes at the guest laundry and she went into a tirade about how I should just go to a laundry mat because it was so much cheaper. And I could get tide pods at Publix for 96 loads for about what a box of soap from the vending machine. And I could maybe get quarters from Publix as well cause she didn’t have any at the front desk. This person left a bad taste for us. The rest of the staff was so good it is too bad she ruined it.
Stayed 6 nights in May 2024
Response from Tiffani on 23 May 2024
Thank you for your review as we appreciate your feedback. We apologize for the behavior of the staff that gave you a bad taste. This is completely out of character of her so we will be keeping an eye on this employee to make sure this does not happen again.

6/10 Okay

Tatjana

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Tiffani on 23 May 2024
Thank you for your review.

10/10 Excellent

Ricky

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and relaxing.
Stayed 3 nights in May 2024
Response from Tiffani on 20 May 2024
Thank you for your review.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the downtown area.
Stayed 2 nights in May 2024
Response from Tiffani on 20 May 2024
Thank you for your review.

10/10 Excellent

arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiffani on 20 May 2024
Thank you for your review.

10/10 Excellent

Jamise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend this hotel to anybody. Customer service perfectly presented. Lovely view and clean to perfection environment. Everything was excellent.
Stayed 2 nights in May 2024
Response from Tiffani on 20 May 2024
Thank you for your review.

8/10 Good

Henk

Liked: Cleanliness, staff & service
Voor een overnachting op doorreis prima.
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Thanks for the review.

10/10 Excellent

Lilliam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is nice.
Stayed 2 nights in May 2024
Response from Tiffani on 13 May 2024
Thank you for your review.

6/10 Okay

Christopher

Liked: Staff & service
Overall, the hotel was decent. The bath tub was in bad shape and the shower curtain needs to be replaced. Everything was pretty clean.
Stayed 2 nights in May 2024
Response from Tiffani on 10 May 2024
Thank you for your review.

10/10 Excellent

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff A . Grounds around parking need cleaning up! Great price!!!
Stayed 4 nights in May 2024
Response from Tiffani on 10 May 2024
Thank you for your review.

10/10 Excellent

Lucia

Stayed 4 nights in Apr 2024
Response from Tiffani on 28 May 2024
Thank you for your review.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was outstanding and the room was very clean. With that being said, the property needs some updating. The chairs by the pool need to be replaced as some of them are broken. The bathroom was very clean, but also need some updating as well. Overall it was a good stay and very close to shopping and dinning.
Stayed 3 nights in May 2024
Response from Tiffani on 7 May 2024
Thank you for your review, as we appreciate you taking your time out to do the review.

10/10 Excellent

Maria

Stayed 1 night in Apr 2024
Response from Tiffani on 28 May 2024
Thank you for your review.

10/10 Excellent

Humberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in May 2024
Response from Tiffani on 6 May 2024
Thank you for your review.

6/10 Okay

YAMILE

A little outdated
Stayed 1 night in Apr 2024
Response from Tiffani on 3 May 2024
Thank you for your review.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property safe, clean, good price and good customer service would return.
Response from Tiffani on 2 May 2024
Thank you for your review, as we are happy to hear you enjoyed your stay.

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Tiffani on 3 May 2024
Thank you for your review.

10/10 Excellent

Anadalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thos my reservation was mixed upped with my brother cause we share the same last name the staff was very prompt to resolve the issue. Thank you and i enjoyed my stay very much..
Stayed 2 nights in Apr 2024
Response from Tiffani on 30 Apr 2024
Thank you for your review. We are saddened to hear you dealt with this during your stay but happy to hear we were able to resolve it. We are pleased to hear you enjoyed your stay.

10/10 Excellent

Natalia A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need a serious wash of the windows, another great thing it will be the shampoo, conditioner and the body wash to be mounted on the shower wall The mini dove products, are not enough. The breakfast diversity, everyday or every other day would've been more welcoming. WE loved Racquel the maid. She was the best and most friendly of all the maids. This is a person that needs a promotion. The front desk personnel, were amazing. Loved them all. This is our second time at this location . And we loved it !!
Stayed 8 nights in Apr 2024
Response from Tiffani on 30 Apr 2024
Thank you for taking your time out and leaving a review. We appreciate the feed back and will take this into consideration when we make changes to the hotel. We appreciate such positive feedback for our workers as well as Raquel. We will pass this wonderful review down to her.

10/10 Excellent

Josephine

All
Stayed 2 nights in Apr 2024
Response from Tiffani on 30 Apr 2024
Thank you for your review.

4/10 Poor

Yaudel

Travelled with family
Disliked: Cleanliness, staff & service
I stayed at this hotel for 4 nights and called front desk and told her that my room was never cleaned and they never change tows or sheets. Very disappointed
Stayed 4 nights in Apr 2024
Response from Tiffani on 29 Apr 2024
Thank you for your review, every day house keepers do refreshes as long as you do not have your dnd sign on the door.

8/10 Good

Victor hugo

Stayed 2 nights in Apr 2024
Response from Tiffani on 16 May 2024
Thank you for your review.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here all the time! Great for kids and families.
Stayed 1 night in Apr 2024
Response from Tiffani on 29 Apr 2024
Thank you for your outstanding review.

10/10 Excellent

Serys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tiffani on 23 Apr 2024
Thank you for your review.

8/10 Good

Nic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast could have been better with some variety from day to day, but other than that it is a good place to stay.
Stayed 4 nights in Apr 2024
Response from Tiffani on 23 Apr 2024
Thank you for your review, as we appreciate your feedback.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffani on 23 Apr 2024
Thank you for your review.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist (Heavenly) was amazing, she made our short stay very welcoming, the hotel was easy to find, the room was clean and the bed was soooo comfortable, breakfast was ok but everything else was great and priced reasonably too - Naples WOW what a fantastic place to visit, back again soon
Stayed 1 night in Apr 2024
Response from Tiffani on 22 Apr 2024
Thank you for your out standing review. We will pass this down to HeavenLeigh to let her know of the outstanding review you left. We are happy to hear you enjoyed your stay here with us at LaQuinta.

6/10 Okay

Mireya

Stayed 1 night in Apr 2024
Response from Tiffani on 13 May 2024
Thank you for your review.

6/10 Okay

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Lady next door was fighting, shouting all night long.
Stayed 2 nights in Apr 2024
Response from Tiffani on 22 Apr 2024
Thank you for your review, if you have any issues please notify the front desk so we can resolve the issue.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches present in the room, water was shut off from 11 am to 5 pm on Monday due to plumbing issues, elevator was off for a couple of hrs, manager was unfriendly and not able to help out with all the issues. Just go few blocks down the road and book a real Hotel instead. Left one night before due to all the inconvenience this caused to my family (did not get a refund).
Stayed 3 nights in Apr 2024
Response from Tiffani on 17 Apr 2024
Hi thank you for your review. The water was shut off approximately around 3:30pm and was only shut off for a little over a hour. The letter we had posted up was just a estimated time. As for the elevator that was only down for maintenance for 30 minutes max. We informed you that you had until 12pm to check out if you wanted to get a refund for the last night stay and you were ok with that. However checking out later in the after noon around 5/6 pm we were not able to accommodate you and get you a refund.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Tiffani on 17 Apr 2024
Thank you for your review.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tiffani on 17 Apr 2024
Thank you for your review.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Apr 2024
Response from Tiffani on 15 Apr 2024
Thank you for your review.

10/10 Excellent

Emilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room. The staff was very kind. In a short walk there is a Olive Garden.
Stayed 1 night in Apr 2024
Response from Tiffani on 15 Apr 2024
Thank you for your review.

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service
The rooms and breakfast, just ok. Average.
Stayed 2 nights in Apr 2024
Response from Tiffani on 15 Apr 2024
Thank you for your review. We are a older property looking into doing renovations in the near future.

10/10 Excellent

Byron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Stayed 1 night in Apr 2024
Response from Tiffani on 15 Apr 2024
Thank you for your review.

10/10 Excellent

Mario

Stayed 1 night in Apr 2024
Response from Tiffani on 3 May 2024
Thank you for your review.

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffani on 15 Apr 2024
Thank you for your review.

4/10 Poor

Eleanor

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty grim all round and nothing like the pictures. Staff obviously doing their very best but the hotel is tired and needs an upgrade. Bed linen was old and scratchy, bathroom looked dirty because bath tub so worn out. Inconvenient location, not close to anything useful.
Stayed 1 night in Apr 2024
Response from Tiffani on 10 Apr 2024
Thank you for your review. We are a older property and looking to renovate in the near future.

6/10 Okay

Gabriel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tiffani on 10 Apr 2024
Thank you for your review.

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Tiffani on 29 Apr 2024
Thank you for your review.

8/10 Good

Christiane

Liked: Cleanliness, staff & service
Good area and service Thank you
Stayed 1 night in Apr 2024
Response from Tiffani on 9 Apr 2024
Thank you for your review.

10/10 Excellent

Denni

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice property was clean and central
Stayed 2 nights in Apr 2024
Response from Tiffani on 8 Apr 2024
Thank you for your review.

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept and maintained. Room was cleaned and had no issues. There was always parking available. Hotel is right behind Olive Gardens and walking distance from IHOP. Staff was friendly and available for help when needed. 7-10am Free breakfast had the basics for free breakfast and “You get what you pay for”. I would stay here again.
Stayed 1 night in Apr 2024
Response from Tiffani on 8 Apr 2024
Thank you for your review as we are happy to hear you enjoyed your stay with us here at Laquinta.

10/10 Excellent

Maritza

Stayed 1 night in Apr 2024
Response from Tiffani on 29 Apr 2024
Thank you for your review.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C was extremely noisy and was no desk in room.
Stayed 1 night in Apr 2024
Response from Tiffani on 8 Apr 2024
Thank you for your review.