Water view

Reviews of Hotel Terme Neronensis

4 out of 5
Hotel Terme Neronensis
Via G. Pergolesi, 29/bis, Pozzuoli

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 71 reviews" "
Rating 8 - Good. 22 out of 71 reviews" "
Rating 6 - Okay. 11 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 6 out of 71 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Stayed 6 nights in May 2024

4/10 Poor

Shona

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioning did not work and the room was incredibly hot in the month of May. The room also stunk of cigarette smoke. And the entire hotel was run down. We did have a limited view of the water. And location was good to travel by ferry next day.
Stayed 1 night in May 2024

10/10 Excellent

Sergiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historic and unique, but needs some improvments
Stayed 2 nights in Sep 2023

8/10 Good

Vito

Stayed 1 night in Sep 2023

10/10 Excellent

Ebadul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed my stay here. The owners were accomodating for our late check in due to our delayed flight. The room was spacious, clean and refreshed daily. The staff were extremely helpful in helping us navigate around town and advice on what tours to do. The massages treatment was fantastic and worth the extra money.The breakfast was standard tea, coffee and pastries but it's free so can't complain. On the whole there was nothing to fault with this hotel.
Stayed 5 nights in Aug 2023

10/10 Excellent

Taha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly.
Stayed 1 night in May 2023

4/10 Poor

Breanne

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I’m sure this hotel was very nice at one point but the property is so poorly cared for and run down. The restaurant and spa are both totally defunct. The rooms are bare. The bed was sunken in and the bedding was very worn down and frayed. The doors were creaky and uneven, it was just in shambles. The website needs to be updated to reflect the true condition of the property and the lack of amenities.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spotless staff fantastics. Location ok be prepared to walk up the hill
Stayed 9 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful dining terrace, nice room which was very clean. But property is advertised as having a spa and there is none. And the bar/lounge was not open either. Property is under construction. From what I gathered by asking, it will be several years before this property is as advertised. The staff did not speak English, now were they able to find us drivers or guides that did.
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There’s no spa included, the reception close at 1:00 am; it’s not serious, the breakfast is poor; only the location is good and the man of reception wait uss till 1:30 am to arrive from Airport and the check out was very early at 10:00 am It’s not to come back there
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Meira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 7 nights in Mar 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff. Highly recommend Pozzuoli as an alternative destination to Napoli centre.
Stayed 3 nights in Nov 2018

6/10 Okay

Lori

Liked: Cleanliness, room comfort
Be careful with booking rooms.
The location is very authentic. The management spoke very little English, would only provide one key per room and had nobody on premises overnight. We were charged for 2 ocean view 2 bedroom suites, which they only have one of at this property but we could not get resolution for due to the language barrier and left us with teenagers on the floor! The Wifi was in and out, And we were not notified that the hotel was under construction. It is a lovely place in a nice village with easy access to the ferry. The morning staff was excellent with fabulous cappuccino!
Response from Ludovica on 3 May 2018
the Nerinensis staff thanked the guests for the review, However, we would like to clarify some aspects with regard to the rates paid. Al Neronensis has been paid what has been booked and for the number of people required and who have housed in our apartments. As for the supplements you received at check-out are due to the people who have brought in more and who have used the apartments and for this immediately the reception staff has made every effort to make changes to the rooms plan to meet your needs needs. The two sea view apartments chosen by you are the "Luxury Suite, 2 bedrooms and the Executive Suite 1 bedroom", both panoramic and we emphasize that for the Suite Luxury a room of 80 square meters has been paid for a room consisting of a living room with a sofa bed, a double bedroom with en-suite bathroom and a bedroom with two single beds and a bathroom. Both bedrooms have a view of the Temple of Serapis and the Gulf of Pozzuoll. The executive suite consists of a living room with two sofas, one of these is sofa bed, kitchenette, bathroom with tub and bedroom, two windows is a balcony also on the Temple of Serapis and the Gulf of Pozzuoli. There are stete people who got married in the breakfast room on the day of the wedding without being guests of the hotel and asked for towels to take advantage of the services of the apartments As cadeaux have been offended by the management "sparkling wine and a beautiful bouquet of flowers, and every day a different set" It is unusual that we have been immediately understood on these things while on others we pretend to attribute a lack of knowledge of English to our collaborators.

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
New hotel still finding the way .breakfast need improvement with maybe some cereal fresh fruit and nice hot bread. Also at night we felt like we were the only customers in the place so we didn’t know what to do if we need any help
Stayed 2 nights in Mar 2018

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una piacevole sorpresa
Un hotel con annesso servizio termale (solo fanghi e aerosol) che risorge da un hotel abbandonato da diversi anni. Ottima posizione, ottimo vista dalla terrazza della colazione. Stanze grandissime, ex miniappartamenti. Personale gentilissimo come tutta la popolazione di Pozzuoli. Ambiente piacevole e ricercato, ben climatizzato. Unica nota negativa la mancanza di un parcheggio gratuito nella struttura ma in strada si trova sempre ed è sicuro (almeno in bassa stagione). Per chi vuole c'è parcheggio a pagamento (15 euro al giorno). Nel complesso da consigliare assolutamente per posizione e per la bellezza dei posti. Vicinissimo alla stazione se si desidera raggiungere Napoli o Pompei
Stayed 1 night in Dec 2023

10/10 Excellent

PAOLO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacanza
Esperienza da rifare, io e la mia ragazza siamo stati bene torneremo sicuramente!
Stayed 7 nights in Nov 2023

10/10 Excellent

Riccardo

Stayed 1 night in Oct 2023

8/10 Good

Graziella

Travelled with family
Liked: Cleanliness, amenities
Descrizione dell hotel errata. Dicono di esserci due tipi di parcheggi uno gratuito con posti limitati e uno a pagamento. Quello con posti limitata non è altro che in mezzo alla strada con la presenza di telecamere e quello a pagamento pochi posti e messa l auto in doppia fila perché c erano dei rami di albero che occupavano due posti auto. Nel complessivo tutto ok apparte il parcheggio. Colazione abbondante e buona gentilissima la signora che si occupa della colazione.
Stayed 1 night in Oct 2023

6/10 Okay

BESIKI

Hôtel pas trop, je peux donner maximum 2 étoiles
Stayed 1 night in Oct 2023

10/10 Excellent

Sahra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

FANAK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Unterkunft. Bei der Ankunft wurde festgestellt, dass mein Auto zu groß für den Parkplatz war. Der Rezeptionist war sehr nett und hat das Problem gelöst, indem er uns auf dem Mitarbeiterparkplatz parken ließ.
Stayed 1 night in Sep 2023

6/10 Okay

Oscar

Travelled with group
Disliked: Cleanliness
Camere sporche Mattonelle unte è macchiate
Stayed 1 night in Sep 2023

2/10 Terrible

Giancarlo

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
L'hotel è in posizione centrale, la mia stanza era sposta sulla strada al 1° piano e quindi rumorosa. All'arrivo al desk della reception non c'era nessuno, ho atteso almeno 5 minuti prima che arrivasse l'addetta che è sembrata seccata e distaccata nelle operazioni di check-in. La stanza era grande ma non funzionava l'aria condizionata e poiché a causa del rumore e dei gas del traffico stradale non si poteva tenere la finestra aperta è stato un problema. Il pavimento del bagno si è allagato appena ho aperto l'acqua perché aveva il tombino otturato. La mattina della partenza ci siamo recati in sala per la colazione alle 7,30 ma era ancora chiusa e non c'erano tavoli apparecchiati, nessun cameriere, né tantomeno un buffet allestito. Ci siamo lamentati con la reception che ci ha fatto 2 caffè (pessimi). Così abbiamo dovuto saltare la colazione perché avevamo il traghetto prenotato in partenza alle 8,15. Nessun rimborso, nessuna scusa da parte del personale , esperienza da dimenticare. Lo sconsiglio vivamente
Stayed 1 night in Sep 2023

10/10 Excellent

Johanna

Stayed 1 night in Sep 2023

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ve lo consiglio
Hotel molto carino. personale professionale e disponibile In pieno centro davanti al macellum
Stayed 2 nights in Aug 2023

8/10 Good

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Alessandro

Stayed 1 night in Jul 2023

8/10 Good

Dierson

Stayed 1 night in Jul 2023

2/10 Terrible

Giovanni Antonio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Isolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

6/10 Okay

Sonia

Travelled with partner, Travelled with group
Una bella terrazza con vista mare.... Nelle piccole cose negativo (Privo di kit di cortesia ),acqua in tre giorni solo due da 1/2L
Stayed 3 nights in Feb 2023

8/10 Good

Rose-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
.
Stayed 2 nights in Jul 2022

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

tercio

Liked: Cleanliness
Stayed 2 nights in Jun 2022

8/10 Good

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice vieuws, space, good breakfast, de location is wonderful
Stayed 8 nights in Feb 2022

4/10 Poor

Filippo

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Soggiorno non eccellente.
Stanze abbastanza grandi ma bagni piccoli e con doccie non funzionali. Parcheggio fuori non collegato alla struttura e poco illuminato.
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Un bellissimo hotel, molto particolare ma che purtroppo non è mantenuto nel modo giusto. Ho pernottato per una notte con la mia ragazza e un’altra coppia di amici. Lo abbiamo scelto perché dalle foto risultava veramente invitante e poi soprattutto per la sua vicinanza al porto. L’hotel purtroppo non si è rivelato come pensavamo, le camere non mantenute nel giusto modo stanno pian piano decadendo, una delle due aveva pezzi di parquet che si muovevano ed erano scollati, nell’altra era presente un divano in pessime condizioni. Diciamo che non deve essere un 4 stelle presentato in quel modo. Riguardo la colazione che doveva essere servita alle 7e30, ci è stato possibile entrare in sala solamente alle 7e50, non per cattiva organizzazione ma ben si per mancato personale, era presente una sola persona con un po’ di sostegno della ragazza del ricevimento e per questo non potevano riuscire a preparare il tutto in tempo. Per concludere, sicuramente non ci torneremo, ci dispiace.
Stayed 1 night in Aug 2021

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTTIMO
OTTIMO
Stayed 3 nights in Jul 2021

8/10 Good

Francesco

Liked: Staff & service
Tutto è perfettibile
ottimo hotel con tante potenzialità per migliorare a partire dalla pulizia per finire alla colazione senza dimenticare il materasso ormai andato. Stanza molto ampia di contro televisore molto piccolo. Straordinario terrazzo con affaccio su resti dell'antica Roma. Bravissima la receptionist. Ci ritorneremo.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end pozzuoli
Hotel bien
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Joyce, Scheveningen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijne accommodatie, dichtbij het centrum. De hotelkamers waren zeer ruim: een woonkamer, aparte douche en toilet en een slaapkamer. Ook was er een prima ontbijtbuffet en was er een privé parkeerterrein voor de auto bij de prijs inbegrepen. De prijs-kwaliteitverhouding was zeer goed.
Stayed 3 nights in Sep 2020

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Antonio

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020