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Reviews of Hotel Luna Rossa

3 out of 5
Hotel Luna Rossa
Via Giuseppe Pica 82, Naples, Città Metropolitana di Napoli

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 60 reviews" "
Rating 8 - Good. 20 out of 60 reviews" "
Rating 6 - Okay. 10 out of 60 reviews" "
Rating 4 - Poor. 6 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Allan

Travelled with partner
The room itself was very basic but clean. The area is noisy. The windows were effective in shutting out most of it. The ductless heat pump provided a nice temperature. Considering the price, the room was okay. The hotel’s outside appearance (especially at night, dark, dirty and gloomy on a back street with homeless sleeping on the sidewalk across from the hotel), the lobby and elevator were a bit shocking. Our first reaction was that we made a mistake in choosing the hotel. It seems that nothing has been tidied in decades - not true to the listing photos taken in better years. Yet only one block away, the lively Piazza Giuseppe Garibaldi teems with good restaurants and shops. And it was very easy to transport our luggage to and from the train. One of the desk clerks we interacted with over our four day stay was friendly, the other was gruff and made a point of telling us they understood only Italian, meaning don’t look for help on their shift. In summary, we found the hotel a very mixed bag. It could easily improve, or sink further down the ratings.
Stayed 4 nights in Sep 2023

8/10 Good

Dayna

Travelled with family
This property is well located close to the train station and public transportation. It’s kind of old and not renovated. But it was fine for a place to lay our heads and was clean. There are several restaurants nearby, including another hotel next door that serves a buffet breakfast including eggs and bacon for 10€. We were very excited about that. There is also a laundry mat right around the corner with a café across the street that was very handy at this point in our journey.
Stayed 3 nights in Sep 2023

8/10 Good

Vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was similar to pictures, a bit small, but had ample storage for clothes. Bed was comfortable. Staff was helpful, check in and out was easy. There's a lift, and staff held our bags on arrival and departure, much appreciated. Access to good restaurants nearby. Great for short stays, close to train station and subway access. A small fridge would be recommended to improve quality had we stayed beyond one night.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa-Jane

Stayed 2 nights in Aug 2023

10/10 Excellent

Sandeep

Stayed 1 night in Jul 2023
Response from ray on 30 Jul 2023
thanks

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, adequate accommodation.
The location of the hotel is excellent. There are many very good restaurants near by and the train station is a 5 minute walk with luggage. The staff were friendly and as helpful as the could be with a language barrier. The place is tired and in need of a renovation.
Stayed 1 night in Jun 2023
Response from ade on 1 Jul 2023
thank youhope to see you soon

8/10 Good

Lynette

Travelled with group
Liked: Cleanliness, staff & service
Nice hotel but address is not as listed
The people are very nice. But know this, the address is not as listed in Hotels.com. It is on the same street but at 22. When we couldn’t find it we called, and a man walked a couple of blocks to get us. The woman speaks English but the man didn’t. But one did speak Spanish. We arrived early and could leave our luggage. The hotel is clean. The room has room for twins, bathroom, luggage for two. We had a window that opened to the street. The hotel is about three blocks from the main train station. It was an easy walk even with luggage. There are lots of restaurants and shopping in walking distance. The HotelStar is two blocks away and this is where a lot of yours pick you up.
Stayed 2 nights in May 2023
Response from ade on 1 Jul 2023
thank you

4/10 Poor

Greta

Travelled with group
D iont recommend it to anyone.
Stayed 1 night in May 2023

10/10 Excellent

Adalin, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Very Basic but good location
No fridge in the room, the tv is very small and poor. Its quite noisy outside and there are ants aplenty on the floors. The room is a spacious size, however the toilets to not have toilet seats which is far from ideal if youre travelling with women or need to empty your bowels. They sometimes ask for your room key if you leave the hotel in the morning which is sketchy too. We opted to keep our belongings locked in our luggage carriers in our rooms to be safe. The rooms smell very bad too due to the drainage - the sinks dont have a plug which may contribute, but theres a constant sewerage smell in the rooms which is not nice but you get used to. The staff are not unpleasant and we had no Issues with them. The location is well situated for the central station, only a 4 minute walk away. The streets around the main square however are dingy, dirty and don’t feel all that safe. We heard a woman scream and a body of a homeless man being thrown onto a pile of black bags nearby on a walk down the main road as people walked on by. The area isnt the best. The hotel itself isnt amazing but cheaper than most - very much a you get what you pay for experience.
Stayed 4 nights in Apr 2023

8/10 Good

Rafal

Travelled with partner
Great place
Stayed 3 nights in Apr 2023
Response from ade on 6 Apr 2023
Grazie mille!

4/10 Poor

Soila

Not impressed. Dirty floors.
This hotel had great reviews, but I was not impressed. The floors were very dirty, hair from previous guests. And the big heavy blanket in the closet smelled.
Stayed 2 nights in Nov 2022

10/10 Excellent

Ross

Stayed 2 nights in Nov 2022

8/10 Good

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very musical and cultured family own and run the hotel. Staff are all friendly and helpful. Great central location
Stayed 3 nights in Oct 2022

8/10 Good

Yunus

Liked: Staff & service, property conditions & facilities, room comfort
Don’t even think about this one
Decent hotel close to train station and walking distance to most things
Stayed 2 nights in Oct 2022

10/10 Excellent

giorgio, Washington, DC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the promptness of the place… We decided to patronize the place and make a reservation just about an hour before getting there… When we got there we ran about four times and then we had to call telephone number placed at the door …. the owner responded from far way but suggested that we call Danila… Danila Appeared quickly and was extremely kind and helpful… She opened a hotel for a senior became quickly a parent we were the only patrons.. She gave us a beautiful room facing the main Square and suggested we watch the procession of the patron saint from there… What a lovely suggestion it was one of the most beautiful things we did in the south… The procession and the fees for Saint Dionigi went on for our session and we delighted in it… Also some towels were missing and she promptly dispatched her husband to fetch son and he came back with them enough time… Would we come back to this place? Of course without even thinking… it was a delight to be there…
Stayed 5 nights in Oct 2022

6/10 Okay

JJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only one frontdesk person was not that pleasant otherwise the rest were great!
Stayed 2 nights in Sep 2022

6/10 Okay

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman, Andrea that checked us in was very sweet and friendly. We only stayed the night as we flew in late and were heading back out the next morning. The room was very clean and comfortable. The only thing was that the WiFi did not reach to the room, it only worked in the lobby.
Stayed 1 night in Sep 2022

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities
Great location for traveling and for a walk around the city. Obviously wouldn't be ideal for a romantic getaway or family vacation but if you're in Naples for a short time and need access to the airport/train station then this place is ideal! Staff were lovely, hotel was clean although getting a bit worn down. The elevator is like something from a black and white movie! I love it!
Stayed 1 night in Aug 2022

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho prenotato a nome di un' amica, Anna Pelekh, temevo di non aver fatto la scelta migliore per lei ed invece si è trovata benissimo. Pulizia degli ambienti, cortesia , disponibilità del personale e posizione comodissima . Consigliato
Stayed 2 nights in May 2024

10/10 Excellent

Graziano, Nürnberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel befindet sich in der Nähe vom Hauptbahnhof von Neapel…beste Lage für Ausflüge. Hotelzimmer war sauber Personal sehr nett wieder gerne würde ich da übernachten
Stayed 7 nights in Apr 2024
Response from ray on 5 May 2024
graziesperiamo di rivederci presto

8/10 Good

Antoine

Liked: Cleanliness, staff & service
Disliked: Amenities
Pour un très court séjour.
Stayed 4 nights in Apr 2024
Response from ray on 27 Apr 2024
merci

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione e accoglienza del personale eccellenti. Tornerò sicuramente
Stayed 1 night in Feb 2024
Response from adele on 12 Feb 2024
Grazie infinite, la aspettiamo

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from ray on 5 Nov 2023
grazie

8/10 Good

Yuki

Stayed 2 nights in Oct 2023
Response from ray on 15 Oct 2023
grazie

8/10 Good

corinne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pratique, près de la gare nombreux restaurants à proximité. Hôtel tres propre, fonctionnel.
Stayed 1 night in Oct 2023
Response from ray on 15 Oct 2023
grazie per averci scelto

6/10 Okay

NADINE, PARIS

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Le premier jour nous avons failli nous faire électrocuter par un interrupteur qui faisait des décharges électriques pour finalement s'éteindre seul....le gestionnaire de l'accueil l'a réparé,mais ils auraient tout de même pu vérifier cela avant notre venue... Le sol n'était pas balayé, les joints de la douche bordés de moisissures.... Nous avons eu la charmante compagnie de petites fourmis, de cloportes et nous avons été attaqués par des moustiques d'une vérocité sans faille ( l'hôtel n'y es pour rien de leur soif de sang) Nous avions vu ds le descriptif qu'il devait y avoir une bouilloire et bien non il n'y en a pas . Le petit déjeuner pouvait apparemment sur le site être en option , il y a les tables mais il n'est pas possible de le prendre sur place... Sinon le personnel était aimable et serviable, c'est dommage....
Stayed 8 nights in Sep 2023

10/10 Excellent

???????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルスタッフがとても親切でした。コンセントがベッドの横にふたつあればなお良かったです。ナポリ中央駅からもすごく近くて便利でした。
Stayed 1 night in Aug 2023
Response from ray on 26 Aug 2023
thank you

6/10 Okay

Toru

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
場所は便利。エアコンが壊れていた。水圧が弱い。
Stayed 3 nights in Aug 2023

6/10 Okay

YOSHIFUMI

Stayed 2 nights in Aug 2023

10/10 Excellent

Kei

Stayed 1 night in Jul 2023
Response from ray on 30 Jul 2023
thank you

2/10 Terrible

Murat

Travelled with family
Disliked: Cleanliness, property conditions & facilities
- staff was friendly -shower cubicle has no door -bathroom stunk very disgusting - the single beds not stable - For the price and star you expect a small fridge for the drinks, even in a hotel with one star it is included

8/10 Good

Marcelo

Stayed 2 nights in Jun 2023
Response from ray on 30 Jul 2023
thank you hope to see you soon

8/10 Good

Kaan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ade on 1 Jul 2023
thank you

8/10 Good

Ilaria

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from ade on 27 May 2023
thank you

10/10 Excellent

AV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura ubicata nei pressi della stazione centrale quindi comoda per gli spostamenti. Camera ampia e spaziosa, letto comodo. Personale gentile e accogliente. Consigliato
Stayed 1 night in May 2023
Response from ade on 19 May 2023
Grazie infinite, alla prossima

8/10 Good

Gennaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from ade on 19 May 2023
Grazie mille, alla prossima

8/10 Good

Tomoko

Stayed 6 nights in May 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Bon séjour un accueil professionnel.
Stayed 2 nights in Apr 2023
Response from ade on 19 May 2023
Grazie, alla prossima

4/10 Poor

Edoardo

Stayed 1 night in Apr 2023

2/10 Terrible

Stefania Mariuta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Elena

Stayed 3 nights in Dec 2022

4/10 Poor

armando

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
A differenza di quanto dichiarato, non era possibile la colazione in hotel, condizione che mi avrebbe fatto scegliere un'altra struttura. Mi sembra inoltre eccessiva la valutazione di ottimo che le era stata attribuita.
Stayed 4 nights in Jan 2023

4/10 Poor

Emilio

Travelled with family
Disliked: Property conditions & facilities, room comfort
Servizio essenziale ma scarsa manutenzione.
Albergo in buona posizione. Servizio essenziale e senza particolari pretese (si vedeva dalla presentazione) ma per il prezzo ci saremmo aspettati migliori condizioni e più attenta manutenzione della struttura (una presa era rotta, le lampade del comodino non funzionanti, abbiamo dovuto chiedere coperte in più...). Personale gentile e disponibile.
Stayed 1 night in Dec 2022

6/10 Okay

Rosiley

Travelled with family
Liked: Staff & service
Perto da estação.
Apesar de ficar perto da estação o hotel é muito antigo. A recepcionista não era muito atenciosa. O recepcionista da noite era muito educado e atencioso
Rua do Hotel
Stayed 2 nights in Nov 2022

8/10 Good

Alessia

Stayed 2 nights in Nov 2022

6/10 Okay

Love

Stayed 3 nights in Nov 2022

10/10 Excellent

AV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima posizione, vicina alla stazione centrale, comoda per raggiungere qualunque zona della città. Hotel ben curato, camera spaziosa, letto confortevole, pulizia impeccabile, personale molto gentile e disponibile. Consigliato
Stayed 1 night in Nov 2022

10/10 Excellent

Iusra jabbar

Stayed 1 night in Oct 2022

10/10 Excellent

Iusra

Stayed 1 night in Oct 2022