"Before arrival I asked if they could arrange transfer (which they offer on the website), I was told they didn't have the service so we had to fight for a taxi at port to get to the property. There was a cleaning lady waiting for us to check in, as nice as she could she was not the manager. I asked about welcome drinks as this was included in my booking as Gold member, she called the owner and told us it was not part of the booking, despite showing on the booking confirmation. The unit we were...
"Before arrival I asked if they could arrange transfer (which they offer on the website), I was told they didn't have the service so we had to fight for a taxi at port to get to the property. There was a cleaning lady waiting for us to check in, as nice as she could she was not the manager. I asked about welcome drinks as this was included in my booking as Gold member, she called the owner and told us it was not part of the booking, despite showing on the booking confirmation. The unit we were...
Y