Indoor spa tub

Reviews of Inn On Long Lake

2 out of 5
Inn On Long Lake
4700 North Island Hwy, Nanaimo, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 571 out of 1000 reviews" "
Rating 8 - Good. 326 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Martina + The IOLL Team on 23 May 2024
Thanks Danielle! We are looking forward to welcoming you back in 2024.

8/10 Good

Kamelia

Liked: Staff & service, property conditions & facilities
Will come back again.
Stayed 1 night in May 2024
Response from IOLL Team on 23 May 2024
Thanks for choosing the Inn on Long Lake.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from IOLL Team on 23 May 2024
Much appreciated Ali!

6/10 Okay

B.Melinda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location
Response from Martina + The Inn on Long Lake Team on 16 May 2024
Hi Melinda - we welcome all feedback. We want to create a possitive experience for all guests. Thanks for staying with us.

10/10 Excellent

Jean

Travelled with group
Love this place, Staff and room.
Stayed 2 nights in May 2024
Response from Martina + The Inn on Long Lake Team on 15 May 2024
Thanks Jean! We love the staff too, appreciate the feedback.

4/10 Poor

Cynthia

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Martina + The Inn on Long Lake Team on 16 May 2024
Thanks for taking the time to provide a rating. If you would like to provide more specific feedback we would be happy to address any concerns. I can see from the notes on file that you were not happy about the parking fee. It is outlined in the Expedia policies that we charge a fee for parking and I'm sorry that this was not confirmed again during check-in. We hope to be able to welcome you again.

10/10 Excellent

Chris

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect place for pets. People above us were very “heavy footed” at 6:30am every day, but whatever.
Stayed 5 nights in May 2024
Response from Martina + The Inn On Long Lake Team on 15 May 2024
Hi Chris! I'm glad your furry friend enjoyed their stay with us. Please reach out to the front desk while onsite so that we have an opportunity to communicate. We have no problem reminding people that they are not the only guests in the house! We hope you will come back to the Inn on Long Lake again in 2024.

2/10 Terrible

Donald, Nanaimo

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Noisy room
Stayed 1 night in Apr 2024
Response from Martina + The Inn on Long Lake Team on 10 May 2024
Hello Donald, thanks for taking the time to review. I'm always disheartened to hear that a guest didn't enjoy their stay. It's not often that we hear a noise complaint. Please reach out to the front desk who are here 24 hours a day if you are unhappy with anything so that we have an opportunity to make it better.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting, quiet and comfortable.
Stayed 3 nights in May 2024
Response from Martina + The Inn on Long Lake Team on 15 May 2024
Thanks Kirsty, we appreciate that you chose to stay with us.

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was great
Stayed 3 nights in Apr 2024

6/10 Okay

Daniel, Downey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Martina + The Inn on Long Lake Team on 16 May 2024
Thanks Daniel, we hope that you had a safe trip back home.

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely to have the view of the lake.
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. Rooms was great. Very spacious and comfortable. Good amenities. Beds very comfortable. Bathroom spacious and modern.
Stayed 2 nights in Apr 2024
Response from Martina + The Inn on Long Lake Team on 8 Apr 2024
Thanks Matthew! We are happy that you enjoyed your stay on the lake.

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for my daughter’s birthday there was 6 of us , worked wonderful, very convenient location
Stayed 2 nights in Mar 2024
Response from Martina + The Inn on Long Lake Team on 8 Apr 2024
Thanks Nate! Glad that you are able to celebrate here at the Inn. Looking forward to welcoming your family back again in 2024.

10/10 Excellent

HL

Stayed 1 night in Mar 2024
Response from Martina + The Inn on Long Lake Team on 6 Apr 2024
Thanks!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Martina + The Inn on Long Lake Team on 28 Mar 2024
Thanks Gina, much appreciated.

8/10 Good

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Martina + The Inn on Long Lake Team on 26 Mar 2024
Thanks Ryan, we appreciate your review and are grateful that you chose to stay with us while in Nanaimo.

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Beautiful lake view
Stayed 2 nights in Mar 2024
Response from Martina + Inn on Long Lake Team on 28 Mar 2024
Thanks Ryan!

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Martina + The Inn on Long Lake Team on 6 Apr 2024
Thanks Karen! Would love to hear how we could do better. Please reach out the next time you are here. Looking forward to welcoming you back.

8/10 Good

Christina

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Inn on Long Lake Team on 24 Mar 2024
Thanks Christina.

10/10 Excellent

Linda, Sooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely property. We emailed a couple days prior for a specifc request and they followed through with. Alll rooms face the lake, although its on the highway our room was very quiet. There was an elevator and stairs even though there's only 3 floors, which was nice. Room was very clean and BE kind brand shamppo/conditioner. There are laundry facilities and a simple but nice breakfast buffet. There was K pod coffee maker in the room. We used the hottub but sauna was out of order, which was fine. We stayed in the spa area after hours abit and were not disturbed which was very nice. We woll definitely keep this hotel in mind for future visits to Nanaimo. No restaurant on site but restaurants, gas, liquor, grocery store are 2 minute drive away.
Stayed 1 night in Mar 2024
Response from Martina + The Inn on Long Lake Team on 17 Mar 2024
Thank you Linda for such a nice review! We are pleased to hear that you enjoyed your lakeview room, the amenities, and our location. We look forward to welcoming you back as a return guest.

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from Martina + The Inn on Long Lake Team on 6 Apr 2024
Much appreciated!

8/10 Good

John Ira Edwin

Stayed 1 night in Mar 2024
Response from Martina + The Inn on Long Lake Team on 16 Mar 2024
Thanks John, appreciate you taking the time to offer a review.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Martina + The Inn on Long Lake Team on 16 Mar 2024
Thank you Douglas, safe travels back to the US. We hope that you will come see us again soon.

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good central location. Nicely located along a pretty little lake. Close to the highway which could be a minus when traffic is heavy but on the other hand it is central and easy to get places. Breakfast was not great. Overall a decent place to stay for a night or two!
Stayed 2 nights in Mar 2024
Response from Martina + The Inn on Long Lake Team on 16 Mar 2024
Thanks Doug! We are happy to hear that you enjoyed the lake, would love to hear how you feel we could make the complimentary continental better.

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Martina + The Inn on Long Lake Team on 5 Mar 2024
Thank you Craig, we hope you have a safe trip home.

6/10 Okay

manon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Even though rooms are for four, there's an extra for the third person. Also, they charge for parking.
Stayed 2 nights in Mar 2024
Response from Martina + The Inn on Long Lake Team on 4 Mar 2024
We are sorry to hear that you were unhappy about additional person fees. Information regarding fees is shared on the Expedia booking page. We do hope that you enjoyed your stay on the lake.

10/10 Excellent

Melanie

Business traveller
Liked: Property conditions & facilities
Lovely property. Would stay again.
Stayed 1 night in Feb 2024
Response from Martina + The Inn on Long Lake Team on 4 Mar 2024
Thanks Melanie! Much appreciated.

6/10 Okay

Betty

Liked: Staff & service
The hot tub & sauna spa is in a separate building & not easy to get to (especially when the book you in a rom furthest away. We had to pay extra for parking because we booked through a 3rd party. They said the rooms were soundproof but they are not. Beds were comfortable & room was very clean. The carpet was stained
Stayed 1 night in Feb 2024
Response from Martina + The Inn on Long Lake Team on 23 Feb 2024
Thanks for your review Betty. I'm sorry that you were disappointed with the location of your room, we do accommodate requests whenever possible. We don't often get feedback on noise. I would suggest connecting with the front desk staff while you are onsite, they are available 24 hours a day. We always look to rectify situations while you are here, we want you to enjoy your stay.

10/10 Excellent

Ariel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite place to stay in Nanaimo, love the hot tub
Stayed 1 night in Feb 2024
Response from Martina + The Inn on Long Lake Team on 22 Feb 2024
Thanks Ariel. Looking forward to welcoming you back, the hot tub is waiting!

6/10 Okay

Nadine

Travelled with partner
Ok hotel Not worth the price
Stayed 1 night in Feb 2024
Response from Martina + The Inn on Long Lake Team on 20 Feb 2024
Hi Nadine. We are so disappointed to hear that you didn't feel you received value for your stay. We try very hard to remain competitive in the market by offering guests a range of rates for different room types, a complimentary breakfast, and updated amenities like our fitness room, and the enclosed hot tub area on the lakefront. We also offer many seasonal specials. If you have feedback on how we could improve, I would be happy to hear it. Thanks and I hope that you give us the opportunity to host you again.

10/10 Excellent

Tahani, Langley

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the rooms have a great view of the lake. Quiet area, close to the highway, the hot tub.
Stayed 2 nights in Feb 2024
Response from Martina + The Inn on Long Lake Team on 20 Feb 2024
Thanks for your review! We love the lakeviews too. Looking forward to welcoming you back.

6/10 Okay

Amelia

Stayed 1 night in Feb 2024
Response from Martina + The Inn on Long Lake Team on 16 May 2024
Thanks Amelia. We hope that you enjoyed your time in Nanaimo.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Martina + The Inn on Long Lake Team on 20 Feb 2024
Thanks Carolyn! I will certainly share the feedback with our housekeeping team.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay. Room with view if the lake.
Stayed 2 nights in Feb 2024
Response from Martina + The Inn on Long Lake Team on 13 Feb 2024
Thanks Richard! Glad that you enjoyed the view.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Martina + The Inn on Long Lake Team on 7 Feb 2024
Thanks Charles! We appreciate your review.

8/10 Good

Antonella

Great breakfast.
Response from Inn on Long Lake Team on 25 Jan 2024
Thanks Antonella!

8/10 Good

John Ira Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Inn on Long Lake Team on 25 Jan 2024
We appreciate that you chose to stay with us. Thank you

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Martina + The Inn on Long Lake Team on 23 Jan 2024
Thanks Gerald! If there is anything we can do to make your stays more enjoyable, please let us know. Looking forward to welcoming you again in 2024.

10/10 Excellent

Devereau, Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, clean. Front desk staff very helpful.
Stayed 1 night in Jan 2024
Response from Inn on Long Lake Team on 23 Jan 2024
Thanks very much! Looking forward to having you back.

10/10 Excellent

Jody, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Inn on Long Lake Team on 23 Jan 2024
Thanks Jody!

8/10 Good

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Martina + The Inn on Long Lake Team on 9 Jan 2024
Thanks for taking the time to review our property on the lake.

10/10 Excellent

R. Michelle

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Martina + The Inn On Long Lake Team on 9 Jan 2024
Looking forward to seeing you on your next stay with us!!!!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and bedding are so very comfortable. Quiet and clean rooms with a beautiful view of the lake.
Stayed 1 night in Jan 2024
Response from Martina + The Inn on Long Lake Team on 9 Jan 2024
Thanks for staying with us Carol! We look forward to welcoming you back.

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martina + The Inn on Long Lake Team on 9 Jan 2024
Thanks Karen. Wishing you a Happy 2024!

6/10 Okay

Samantha

Stayed 2 nights in Dec 2023
Response from Martina + The Inn on Long Lake Team on 9 Jan 2024
Thanks Samatha. If there is anything that we can do to make your stay more enjoyable next time, please let us know.

10/10 Excellent

Tanya

Stayed 2 nights in Dec 2023
Response from Inn on Long Lake Team on 23 Jan 2024
We appreciate your review!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice, great service, friendly staff and nice facilities. Rooms are lovely, nice view and good beds.We always feel welcome here and we often travel to Nanaimo. So happy to have found a greatplace to stay.
Stayed 6 nights in Dec 2023
Response from Martina + The Inn on Long Lake Team on 4 Jan 2024
Thanks Pamela! We appreciate the feedback and look forward to welcoming you back.

8/10 Good

brenda

Liked: Cleanliness, staff & service
When booking I saw a resort fee which turned out to be a fee to park a car on site. They s was not explained at all and a surprise when I got my receipt. Parking should not be an added fee!
Stayed 1 night in Dec 2023
Response from Martina + The Inn on Long Lake Team on 4 Jan 2024
Thanks Brenda, I appreciate the feedback and will take a look on our third party sites to make sure it is clear when you book with them, it is currently listed under policies. Please reach out to us if you want to discuss further.

10/10 Excellent

B

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice and have been impressed with the staff and facility. The continental breakfast is better than many we have partaken. Pet friendly. Would and have recommended to others.
Stayed 3 nights in Dec 2023
Response from Martina + The Inn on Long Lake Team on 29 Dec 2023
Thanks very much! Looking forward to welcoming you back again.