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"The room was not clean, it had dirty & stained linen. Also, there was an issue with the usual cleaning of the room, I had requested my room to be cleaned at around 11.30 am, I went out of the hotel and got back at 5 pm and it was still not cleaned. When I asked, I was told that there were not enough staff. There was no shower gel in the room thoughtout the 2 nights I stayed, even after repeated requests/complaints. Had a bad experience overall."

"If you are expecting the property is very good by looking at the picture then you might get disappointed. Its below average. "

"Honestly, one of the best properties I’ve stayed at. The staff were absolutely amazing and there was nothing you could do that was a bother. On arrival we were greeted by Nikhil who swiftly had drinks sent our way and our rooms checked in, all while we were able to relax on the sofas. Genuinely the best check in experience I’ve ever had. He was our main point of contact after this, making sure we always knew where to go, what to do and made sure we were looked after at all times. It really felt like a VIP experience. Outside of this, the hotel was great, an amazing spa and fantastic restaurants. Huge thanks to the team as they really went above and beyond. Can’t recommend enough."

"Lovely stay, well looked after by friendly staff. Good location. Very happy with our beach view bungalow. "

"Staff was super professional still very friendly. Breakfast spread was sooo good, woke up excited for breakfast everyday! Pool is beautiful too. Verh calm and peaceful. Arcade was nice too. "

"Great location and hotel"

"Haven’t gone there "

"We chose this hotel for its peaceful location and convenient distance from both airports, which worked well for us as a family. However, the actual stay was underwhelming. The Wi-Fi was consistently weak, making it difficult to stay connected. More importantly, the service was quite poor; we had to call the front desk multiple times just to get basic items like towels, as there was no proactive housekeeping. To top it off, the "beach view" promised in the room description was nonexistent. It’s a nice area for couples and families, but the management needs to significantly improve their service and transparency."

" During my stay, I noticed multiple issues that were concerning and disappointing, including: - Dirty and stained furniture cushions in the outdoor bar and seating areas. - Visible stains and marks on lounge beds and pillows, suggesting they had not been properly cleaned or maintained. - Poor cleanliness in restroom areas, including dirty floors and poorly maintained surroundings. - Damaged and poorly maintained recreational equipment, such as broken pieces on the outdoor chess set. - Untidy bar and service areas, with visible clutter and lack of upkeep. These issues significantly impacted the overall experience and did not reflect the level of quality or hygiene expected from a hotel marketed as a 5-star property. Considering the premium price paid for this stay, the condition of the facilities was unacceptable and fell short of the standards promised at the time of booking. I would appreciate it if the management could review this matter and provide appropriate compensation or resolution for the inconvenience and disappointment caused. I"