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UMA Hotel and Residences

3.5 star property
An urban retreat where travelers can enjoy authentic local flavors while staying productive in comfortable, well-equipped surroundings

Choose dates to view prices

UMA Hotel and Residences in the city center offers comfort and functionality. Guests can enjoy regional dishes at the restaurant, grab coffee at the cafe, and stay connected with free in-room WiFi or use the 24/7 business center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ₹6,918
₹7,748 total
includes taxes & fees
25 May - 26 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children aged 6 and younger eat free breakfast
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: PHP 3000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PHP 550.40 to 688 for adults and PHP 344 to 344 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit

Frequently asked questions

Is UMA Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at UMA Hotel and Residences?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at UMA Hotel and Residences on 25 May 2026 start from ₹6,918, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at UMA Hotel and Residences?

Self-parking is free at this property.

What time is check-in at UMA Hotel and Residences?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at UMA Hotel and Residences?

Checkout is at noon.

Where is UMA Hotel and Residences located?

Located in the heart of Naga, this hotel is within a 10-minute walk of Basilica of Our Lady of Penafrancia and Basilica of the Nuestra Senora de Penafrancia. Naga Metropolitan Cathedral and Bicol Medical Center are also within 1 mile (2 km).

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 62 out of 102 reviews
Rating 8 - Good. 28 out of 102 reviews
Rating 6 - Okay. 8 out of 102 reviews
Rating 4 - Poor. 2 out of 102 reviews
Rating 2 - Terrible. 2 out of 102 reviews

Reviews

Verified

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Customer friendly, shops nearby and rooms are small but clean!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Maria Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and elegant. breakfast meal is very good, lots of choices. I had a very good sleep, the pillows are very soft and temp of AC is just right. The staff are very friendly and polite. I would definitely recommend UMA hotel.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rowena

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and enough amenities
Stayed 1 night in Feb 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and pretty good breakfast options
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Ma Corazon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staffs. Convenient location.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Keith

Excellent service and very friendly staff. The rooms are large and extremely comfortable
Stayed 15 nights in Nov 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Overall, I had a pleasant stay. The room was comfortable and nicely arranged, though the washroom was not as clean or well maintained compared to my visit a year ago. I really loved that they offer free cake every day, and I was especially grateful that a nurse was sent to check on me when I asked for medicine for my headache.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities, staff are polite breakfast buffets are delicious, will definitely come back.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Vincente

Liked: Amenities, property conditions & facilities
Nice lodging with friendly customer service…. Breakfast buffet is pretty good
Stayed 1 night in Jun 2025
Verified

8/10 Good

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms great friendly staff. Buffet breakfast could use some upgrades ( maybe some bacon , omelette options.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Erlen

Liked: Cleanliness, staff & service, amenities
I love the Pinoy food prepared for Breakfast 😍.Just needed to repair some of the broken things inside the Hotel .I was amazed the most by the Telephone inside the Comfort Room can be use for Emergency and the Flashlight inside the cabinet 😍. The Hotel is recommendable .
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Excelita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful and their customer service is excellent, everyone is accommodating and wear a smile in their faces.
Stayed 1 night in May 2025
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and courteous. Very Clean and convenient to restaurant and grocery stores.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Rosalinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in the central district where everything is walkable. Staff are always friendly and courteous. Bed was comfortable, amenities are available when needed. Overall experience was great, will definitely stay again when in town. Highly recommended.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a surprise! we had an awesome experience, a world class hotel in the region, i highly recommend it! a must see for tourists! the rooms are so clean (love the bed, the comforters and the bathroom!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the good customer service
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very clean
Stayed 10 nights in Jan 2025
Verified

10/10 Excellent

Agnes

Liked: Cleanliness, amenities, property conditions & facilities
Concierge/front desk are efficient, friendly and nice. Parking staff are a great help in finding a good spot. I highly recommend UMA instead of the hotel across the street.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay with friendly service and the accessibility of the hotel to major conveniences. One negative remarks is that I cannot avail of the swimming pool on hot summer weather due to inoperable.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities
Overall a very nice and clean hotel. If we return to Naga we will stay again. The only problems we saw or smelled is odor in the elevator and also odors in the restroom indicates possible plumbing problems
Stayed 11 nights in Jan 2025
Verified

8/10 Good

Rose Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are comparable to US hotels clean friendly staff. They accommodated us when the AC on our side of the floor broke. The insulation is not that great you can hear the cars and whatever is going on in the streets below from our 6th floor room .
Stayed 15 nights in Apr 2025
Verified

6/10 Okay

Jason

Liked: Cleanliness, staff & service, amenities
The place is great and has great staff. Problem is the internet never works. I've stayed here 3x and there is always a problem with the internet. Hard to do any work or even watch Netflix.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unbeatable central location

Room size is perfectly adequate. Bed is comfortable. Laundry was crisp and clean. Staff were polite. Room amenities are ideal for an extended stay. Central location is unbeatable. Everything you might need is within walking distance. Breakfast served was of decent quality, although I was l underwhelmed with the selection. Absence of an egg station and/or bacon. Nice pool area for families, but not enough for laps/workout. Gym was adequately equipped.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel 4 or 5 times and it is great. Service is amazing - check in is a breeze (they actually had everything ready for my arrival). They usually have something special in the room to welcome you - this time was two beautiful breads different flavors that were delicious. We did choose this hotel based on the covered parking - I have a pick up truck and had items in the back however I arrived at a busy time (Friday night at dinner time) so there was no covered parking available. It ended up being fine as it didn't rain. The customer service is outstanding so I probably could have mentioned the parking issue and I am sure they could have contacted me when a space became available.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Bong

Disliked: Cleanliness, amenities
Centrally located to all restaurants in Naga City. As a supposedly 2 year old hotel, it has a lot of potential but lacks basic property management. Upkeep and maintenance is visibly poor such as the sewer smell in the basement parking, elevator and hallway. I heard hotel got flooded last year and unable to provide solution to the sewer smell. Its next door to the Bicol river which i think makes it susceptible to flooding. For the room, we checked in with water stained mirrors, moldy shower head, leakage on kitchen vent (reported it, staff just put a towel to catch the leak and never came back to fix it), and unmopped floor behind hidden corners. Very tight space and you have to literally walk sideways to go to the far end bedside. We also ask for extra towels (we booked 4 and they put 2), and when we asked for extra towels, they questioned why we needed more. Lastly, the worst part, there is no room WiFi and non existent except for the lobby. We reported it and she ridiculously replied its due to the rain and weather. I worked in Telecoms and this is an easy fix and just shows poor instalation in all rooms and care from management. When you people going down to the lobby just to get a decent WiFi is a sign of absolute lack of care. We've read pass reviews and this is not a new issue. You are basically guaranteeing no repeat customers with this management approach for a 2 year old hotel with 2 year old excuse of "soft opening".
Stayed 5 nights in Jun 2025