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Reviews of Hilton Mystic

3.5 out of 5
Hilton Mystic
20 Coogan Blvd, Mystic, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 543 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maripn

Requested a room through you guys for handicap room there was no room Couldn’t take a shower. Wasn’t able to get my wheelchair through the bathroom door When i booked i said I was disabled and requested a wheelchair accessible room. Bad experience. Told the Front desk at Hotel and they told me to tell you guys.
Stayed 2 nights in May 2024
Response from Christine on 22 May 2024
We truly appreciate your feedback and want to sincerely apologize that our guest room did not meet your expectations.

10/10 Excellent

Danyelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Close the the aquarium and lots of food options around.
Stayed 2 nights in Mar 2024
Response from Christine on 22 May 2024
Thank you for the review!

10/10 Excellent

Nalin

Travelled with family
Liked: Property conditions & facilities
Excellent hotel, location, friendly staff, super clean room.
Stayed 1 night in May 2024
Response from Christine on 22 May 2024
Thank you for the review!

8/10 Good

Elaine

It was pleasant the people very friendly the hotel was nice and clean.
Stayed 2 nights in May 2024
Response from Christine on 22 May 2024
Thank you for the review!

10/10 Excellent

DON, Ellington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times..the rooms are clean..staff is great..bar/restaurant is what you would expect price wise..food though is excellent
Stayed 1 night in May 2024
Response from Christine on 19 May 2024
We truly appreciate your review and we're so glad to hear that you had a great experience with our staff, guest rooms, and restaurant. Thank you for sharing!

6/10 Okay

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was disappointed with our recent stay. Our bathroom did not have soap at the sink, I asked for this at the front desk and it did not arrive. Asked someone from house keeping that I saw in the hall & she gave to us. Multiple lights and outlets did not work. Sink and toilet both leaked onto the floor. The room was clean so we were pleased with that, and the location is great. But was surprised at the lack of attention to detail in getting our room ready and in the disrepair of the bathroom. Not what we have come to know from our past Hilton stays.
Stayed 2 nights in May 2024
Response from Christine on 14 May 2024
We are deeply sorry to hear that you experienced plumbing issues during your stay with us. We understand how frustrating it can be to have your stay disrupted in this way, and we want you to know that we truly value your feedback. Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you in the future.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Christine on 15 May 2024
Thank you for the review!

8/10 Good

Mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom needs updating There was evidence of mildew in some areas Overall it was a good experience The breakfast food was limited and the potatoes were over cooked
Stayed 2 nights in May 2024
Response from Christine on 14 May 2024
We deeply appreciate your feedback and we're sorry to hear that we fell short of your expectations with regards to your bathroom and breakfast potatoes. We understand how important it is to have a comfortable stay and we regret any inconvenience caused. Nonetheless, we're glad that you enjoyed the rest of your experience with us. Please be assured that we will take your comments on board and do everything we can to improve.

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids. Had a travel, Creep, which was nice and easy. Restaurant was delicious.
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
Stayed 2 nights in Mar 2024
Response from Christine on 3 May 2024
Thank you for the review!!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Christine on 30 Apr 2024
Thank you for the review!

10/10 Excellent

Aisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and accommodations.
Stayed 1 night in Apr 2024
Response from Christine on 29 Apr 2024
Thank you for the review!!

10/10 Excellent

Todd

Stayed 1 night in Apr 2024
Response from Christine on 18 May 2024
Thank you for the review!

6/10 Okay

Arthur

Stayed 1 night in Apr 2024
Response from Christine on 18 May 2024
We genuinely appreciate your feedback and want to express our sincere apologies for not meeting your expectations during your stay. We truly value your input and would like to understand how we can improve.

6/10 Okay

Jeanette

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I liked the location, and overall property grounds was lovely. However, my room was not clean upon arrival. It was addressed after I explained to front desk.
Stayed 2 nights in Apr 2024
Response from Christine on 27 Apr 2024
Thank you for bringing to our attention the cleanliness issues you experienced during your stay in the guest room. We would like to extend our sincere apologies for any inconvenience this may have caused you.

2/10 Terrible

David

The carpet was wet and the room smelled like a keg party
Stayed 1 night in Apr 2024
Response from Christine on 27 Apr 2024
We apologize for any inconvenience caused by the condition of your guest room. We value your feedback and are committed to ensuring that your stay with us is nothing short of exceptional.

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Christine on 12 May 2024
Thank you for the review!

8/10 Good

maureen, holyoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christine on 23 Apr 2024
Thank you for the review!

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun time!
Stayed 1 night in Apr 2024
Response from Christine on 20 Apr 2024
Thank you for the review!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Christine on 21 Apr 2024
Thank you for the review!

8/10 Good

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area! Close to everything
Stayed 2 nights in Apr 2024
Response from Christine on 19 Apr 2024
Thank you for the review!

10/10 Excellent

Tara, Lincoln University

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick and efficient check in. Convenient to attractions. Walking distance of old mystick village and aquarium. Restaurants on site and nearby (walking). Blow dryer was dinky and bathroom could use update but it was clean.
Stayed 1 night in Apr 2024
Response from Christine on 16 Apr 2024
Thank you for your review. We apologize that our hairdryer and bathroom did not meet your expectations.

8/10 Good

Katie

Stayed 1 night in Apr 2024

10/10 Excellent

Allecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on 16 Apr 2024
Thank you for the review!

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on 21 Apr 2024
Thank you for the review!

10/10 Excellent

Zachary

Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In great shape and attentive staff.
Stayed 1 night in Apr 2024
Response from Christine on 13 Apr 2024
Thank you for the review!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, located across from aquarium and Olde Mystic Village. Near Mystic Diner, McDonalds and other conveniences. Nice restaurant and indoor pool. Would absolutely stay again!!
Stayed 4 nights in Apr 2024
Response from Christine on 12 Apr 2024
Thank you for the review!!

10/10 Excellent

Loryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Christine on 8 Apr 2024
Thank you for the review!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best weekend getaway ever
Stayed 2 nights in Mar 2024
Response from Christine on 7 Apr 2024
Thank you for the review!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean property.
Stayed 1 night in Apr 2024
Response from Christine on 6 Apr 2024
Thank you for the review!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Christine on 2 Apr 2024
Thank you for the review!

10/10 Excellent

Sonia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Christine on 2 Apr 2024
Thank you for the review!

4/10 Poor

Pengpeng

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed in the hotel over the Easter weekend to attend their Easter brunch buffet. However, we experienced an issue and received extremely poor customer service from front desk staff Morgan B. On the Easter Sunday morning, we packed our car early and went to the aquarium. We left our food in the fridge in our room for one of my kids who has severe allergies to egg/peanut with my cooler packs and a bag by the fridge. We were planning to go back to the room to retrieve my kid’s specialty food, then check-out before 11am, then go to the brunch. At 10:50 when I went back to my room (we never checked out in the morning), the cleaning staff already cleaned the room and threw away all food including my ice packs and bag too. When I raised the problem to the front desk, I didn’t not get any apologies but instead, Morgan gaslighted me and said it’s our fault not to have a “don’t disturb sign” up on the door before we left this morning. I was also told it’s not common practice for the cleaning staff to confirm with front desk which room’s guest have officially checked out before they start cleaning. Their cleaning staff starts at 9ish and if they knock on the door and nobody answers or the room looks empty without other belongings, they’d assume guests are gone and will clean it. There’s clear communication gaps between management and housekeeping staff of when to clean AFTER they know for sure the guests are gone. They can’t just make assumptions and throw away ppl’ stuff, before 11
Stayed 1 night in Mar 2024
Response from Christine on 31 Mar 2024
We really value your feedback and we're truly sorry that your experience wasn't as positive as we had hoped. Our management team will look into this further to help our team improve.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about your property with the exception that the kids in other rooms were very loud. I know that is not the hotels fault but just an observation
Stayed 1 night in Mar 2024
Response from Christine on 31 Mar 2024
Thank you for your review. We apologize for the inconvenience caused by noise from the adjoining guest.

6/10 Okay

Bonnie

Stayed 2 nights in Mar 2024
Response from Christine on 20 Apr 2024
We are genuinely sorry that your stay fell short of your expectations. Please accept our sincere apologies. We appreciate you taking the time to leave a review.

10/10 Excellent

Wai Yin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and surprisingly modern, for a change the real thing looks better than the photos. We were in the room with 2 beds and there are ample of space. The toilet is a bit small but I don’t plan to stay in the toilet anyways 🙄 Pool is average size and the water is on the colder side. We were there during Easter so it’s expectedly a tad crowded even at 9pm and 8am. There is a fireplace indoors. There are no shortage of lounging area in the lobby. Didn’t get to the bar or the restaurant but am sure they won’t disappoint. We booked here because it’s right across the road from the aquarium which is just a short walk away after crossing the road. Check in was smooth and I did it in the app. However I still needed to report to the front counter to show my ID and a credit card for incidentals. Overall a great experience and will definitely be back if we are around the area 👍
Stayed 1 night in Mar 2024
Response from Christine on 31 Mar 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Caorl

Stayed 2 nights in Mar 2024
Response from Christine on 19 Apr 2024
Thank you for the review!

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
CC at the front desk was lovely and attentive. Room was nice and they were able to check us in early. However, pool area was closed for one day of our stay which was disappointing since we chose this hotel for the indoor pool. Apparently they also had a water issue and had to turn off the water. Sink and shower ran brown water for a while.
Stayed 2 nights in Mar 2024
Response from Christine on 31 Mar 2024
Thank you for your review. We apologize for the inconvenience caused by the closure of our pool and the water issues you experienced during your stay.

10/10 Excellent

laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Mar 2024
Response from Christine on 27 Mar 2024
Thank you for the review!

10/10 Excellent

Leslea, New Market

Stayed 2 nights in Mar 2024
Response from Christine on 13 Apr 2024
Thank you for the review!

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christine on 25 Mar 2024
Thank you for the review!

10/10 Excellent

Trisha

Stayed 1 night in Mar 2024
Response from Christine on 13 Apr 2024
Thank you for the review!

10/10 Excellent

Brenda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience !
Stayed 1 night in Mar 2024
Response from Christine on 24 Mar 2024
Thank you for the review!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on 24 Mar 2024
Thank you for the review!

10/10 Excellent

Kirstyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid and family friendly
Stayed 1 night in Mar 2024
Response from Christine on 23 Mar 2024
Thank you for the review!

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Christine on 23 Mar 2024
Thank you for the review!

10/10 Excellent

Kenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing great food and walking distance to aquarium
Stayed 2 nights in Mar 2024
Response from Christine on 18 Mar 2024
Thank you for the review!

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, bar/restaurant, and very clean!
Stayed 1 night in Mar 2024
Response from Christine on 17 Mar 2024
Thank you for the review!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was really nice- room was a good size and clean. Check in was efficient and fast- very friendly ladies at check in.
Stayed 3 nights in Feb 2024
Response from Christine on 14 Mar 2024
Thank you for the review!