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Reviews of Restaurant Massa & Petit Hôtel des Eaux-Vives

2.5 out of 5
Restaurant Massa & Petit Hôtel des Eaux-Vives
1526-611 Futamata, Myoko, Niigata

Reviews

8.2

Very good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

ken

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host was very accommodating.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
お宿の方々に感謝。
お宿に不満はありません。 予約サイト（Hotels.com）のトラブルで、予約が取れていなかったことが判明。希望していたプランでの宿泊ができなかったが、お宿の方々の対応が臨機応変で、柔軟に対応して頂き、感謝しております。 予約サイト側の手続き、返金処理をお待ちしてます。
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
施設は普通で、特に気になるようなことが無かったので、良かったと思います。 ただ、スタッフの手が足りていない感じで、チェックインなどで結構待ちました。
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗でおしゃれなお部屋，窓から見える風景，おいしい晩御飯，すべてを堪能いたしました．下調べが足りず，いろいろとわがままを言いましたが，対応をしていただきました． ありがとうございました．
Stayed 1 night in May 2019

6/10 Okay

youko

Disliked: Staff & service, room comfort
微妙。
タオルを渡し忘れている、朝食のメイン料理を忘れている。過度な接客はいらないので、最低限の接客をして欲しかったです。 また、部屋は窓の鍵がかからない、隣の部屋のイビキまで筒抜け、共同水道の蛇口をひねる度に響く音、、親戚のおばさんの家に泊まった位の環境でした。 リピートはありません。
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
滞在時間が短かったので、よく分からないところがありますが、食事を始めとして、とても良かったです。オーナーさんとのお話も楽しく、もう少し長くいたかったです。
Stayed 1 night in Apr 2019

10/10 Excellent

AH NA ANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and cozy environment
A very cozy house run by a Japanese couple who had been living in Geneva for 22 years. The owner/host/reception is a very nice lady who can speak English and French, while her hard working husband is in charge of kitchen. The hotel is 20 mins walk to the resort but she offers free service for lift from hotel to the skiing resort which is very helpful. She has discount coupon for skiing equipment rental and lift pass which help saved good amount of money. They run a restaurant which provide English breakfast and western dinner and sushi. We didn't have chance to try their dinner but I have heard from other guest giving good comments on their food. Need to make reservation for dinner beofore 10am. We all have good time here and highly recommend this place if you are looking for a family style accommodation in Myoko.
Stayed 5 nights in Feb 2019