Mwana Kerekwe Trip

It was easy to navigate n the pools were clean

Treetop by Eight Continents Zanzibar exceeded all our expectations. It is an excellent choice for solo travellers, couples and families, and in my opinion, this resort is seriously underrated. From the moment we stepped onto the hotel premises, the staff made us feel genuinely welcome. Everyone was friendly, kind and attentive throughout our stay. A special thank you to Ally, who helped my wife organise a beautiful surprise dinner for us by the beach. It was an unforgettable experience and showed just how far the staff are willing to go to make their guests feel special. The entire hotel was extremely clean and well maintained, and the food was absolutely amazing. The resort is also very family-friendly, with a dedicated kids’ zone to keep children entertained while parents relax and enjoy their holiday. The prices were surprisingly affordable for the quality of the accommodation, service and overall experience. The photographs online do not do this place justice at all. Seeing the hotel in person was mind-blowing—it was even more beautiful and impressive than the pictures suggested. Treetop by Eight Continents Zanzibar truly deserves a five-star rating. We had an incredible stay and would highly recommend it to anyone visiting Zanzibar.

I am disappointed with my recent Expedia booking experience and the way this situation was handled. Prior to my arrival, I was notified that my reservation would be moved to accommodate my delayed baggage. I was specifically assured by an Expedia customer service representative that the necessary arrangements had been made and that the issue would be resolved when I arrived at Hotel Riu Palace Swahili. However, upon arrival, I was informed by the hotel that no such accommodation had been arranged. As a result, I paid an additional $595 out of pocket. What made this experience even more frustrating was the constant back-and-forth between Expedia and the hotel throughout the entire day. Despite numerous conversations, no one took ownership of the situation, and there was no meaningful resolution. Instead of enjoying my vacation, I spent valuable time dealing with stress, uncertainty, and unnecessary complications which impacted the trip negatively. As an Expedia Platinum member, I expected a much higher standard of service, communication, and support. I trusted the assurances provided by Expedia’s customer service team, but the outcome was completely different from what I was promised. I am requesting a thorough investigation into this matter and a review of the handling of my case. Given my Platinum membership, the additional financial burden, and the significant inconvenience caused, I would appreciate direct follow-up from management and an appropriate resolution. Thanks

Very friendly staff.