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Reviews of AmericInn by Wyndham Muscatine

2.5 out of 5
AmericInn by Wyndham Muscatine
3115 Hwy 61 North, Muscatine, IA

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 310 reviews" "
Rating 8 - Good. 106 out of 310 reviews" "
Rating 6 - Okay. 65 out of 310 reviews" "
Rating 4 - Poor. 34 out of 310 reviews" "
Rating 2 - Terrible. 20 out of 310 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Chelsie

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The room I reserved through expedia said it was a king superior suite with a jetted tub. The room I received looked nothing like the room I reserved. Talked to the front desk they said the room i reserved would cost extra and doesn't have the jetted tub. I was confused by all this but anyway the room we were given the jetted tub was filthy. So they moved us to the other one on the first floor and again the jetted tub was filthy. I went to the front desk and asked for cleaner and a towel. They gave it to me and i cleaned it.
Stayed 1 night in Apr 2024

8/10 Good

Austin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, a good place to stay and a convenient location
Stayed 1 night in Apr 2024

2/10 Terrible

Hal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Did not have the right room ready then told us they would call when it was 2 the next afternoon when they did
Stayed 2 nights in Mar 2024

6/10 Okay

Brandy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Brandon

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Mar 2024

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is very attentive and caring to you and your needs. Our room was clean and quiet. We will stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Kelli

Travelled with family
Liked: Staff & service
Okay for price, spoiled milk, cold pool…
Front desk is very accommodating in setting us up with an extra room. Unfortunately, the swimming pool was very cold as well as the swimming area. We booked our stay to have family time and let the kids swim and as a 50-year-old grandmother I tried to stay in the pool as long as possible, but it got to where it was just too cold for me and the children. The hot tub wasn’t hot at all, however it was warmer than the pool, and the jets would shoot cold water out. Next morning for the breakfast, my spouse had alerted the front desk that the milk was spoiled, and she took the lid off and smelled it and then stuck it back in for other people to use. Later it was still in the kitchen for use I had tasted it, and it definitely was spoiled. It’s just kind of disappointing. Expected a comfortable swimming time with the family but a lot of corners are being cut and some upgrades need to be done.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Yadira

Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very nice and the check in & check out process was very easy. The hotel room was clean and quiet. I will definitely stay at this property again
Stayed 1 night in Dec 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Marisol

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel in a convenient location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly staff working here make u feel welcome! They are waiting for u at the front desk it's nice to not have to wait for 30min before someone finally gets to the desk.
Stayed 2 nights in Nov 2023

6/10 Okay

Randal

Disliked: Property conditions & facilities
Room was OK. The hot tub was cold and filthy, the pool did not look much better. The sink in the room was very slow to drain and the shower curtain rod was loose from the wall.
Stayed 1 night in Oct 2023

6/10 Okay

Sharon

Travelled with pets, Travelled with partner
Pool and spa were moldy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there several times. This time, the bed was so hard it was like sleeping on cement.
Stayed 1 night in Oct 2023

2/10 Terrible

Gerald

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Bull crap
When I got there, I unpacked my clothes for the first room that they put me in. I had to change rooms because roaches were everywhere when they put me in the second room on the other side of the premises there are roaches in that room also hotel said that it was pet friendly, they did not tell me when I checked in. It was $20 a day for an animal they waited until I checked out and I asked them about it. They told me since I paid through a third-party I get charged $100 $20 a day for my animal , which was Bull you should’ve told me at the time of check-in
Stayed 5 nights in Oct 2023

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

William

Travelled with group
Liked: Room comfort
Was not what i expected from an american inn.. Hot tub was broke and overall appearance was not great.
Stayed 1 night in Sep 2023

8/10 Good

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place Our shower never got hot water. The room had a odd smell.
Stayed 2 nights in Sep 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine - just no ice, soda or snacks.
Stayed 1 night in Sep 2023

10/10 Excellent

Shelby

Stayed 1 night in Aug 2023

8/10 Good

Joanna

Liked: Staff & service, amenities
The location was ideal for the plans I had in the area. It was a comfortable bed and my room was in a quiet location in the building. The room was clean and had the amenities that I like: microwave, small fridge, desk, reading chair, and a big tv that worked fine.
Stayed 2 nights in Aug 2023

10/10 Excellent

ginger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and clean. TY
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with partner
Room had hair in bathroom and smelled musky/moldy.
Stayed 1 night in Jul 2023

2/10 Terrible

Tony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the waffles and sausage gravy with biscuits were good.
Stayed 5 nights in Jul 2023

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Mallory

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Breakfast was cleaned up by 930am, staff had a hard time understanding questions or items asked for. Hot tub was out of order due to someone not putting screws back on the cover.
Stayed 2 nights in Jul 2023

8/10 Good

Joseph

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Donna, Schaumburg

Stayed 1 night in Jun 2023

6/10 Okay

Kellie

Travelled with family
Language barrier for checking in. Fridge didn’t work and all our food was ruined. Hot tub didn’t have working jets and was not hot. Left something in room called to have them check. Never got a call back. Went to hotel and they said they checked but didn’t find anything. When I looked I found it.
Stayed 1 night in Jun 2023

6/10 Okay

Debora

Travelled with partner
Disliked: Property conditions & facilities
Rooms run down, seemed clean, few undesirable bugs, min,hot breakfast. BEDS WERE COMFORTABLE ! Close to eaterys, Wal-Mart
Stayed 3 nights in May 2023

8/10 Good

Debora

Travelled with partner
Liked: Cleanliness, staff & service
Place clean, worn down furniture, landscaping not kept up, pool not heated, hot tub no controls Entry check in very clean modern
Stayed 1 night in May 2023

10/10 Excellent

Ginger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
checked in at 4:30, but failed to inspect rooms. Returned at 10pm and found that toilet would not flush, Jiggled handle and it broke, so toilet ran continuously.
Stayed 1 night in May 2023

8/10 Good

Michelle, Atkins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These properties are always as expected.
Stayed 1 night in May 2023

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Apr 2023

10/10 Excellent

Kirk

Stayed 3 nights in Apr 2023

2/10 Terrible

Christine, Independence

Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed and that could’ve been updated on Expedia that it was closed. This is the reason why I booked this motel. Also I was overcharged for my pet when I said it was only supposed to be $20 for two nights and I was charge $40, I even talk to the owner. The carpeting in my room was not vacuumed and the toilet was wonky. And yes, I did inform the front desk of this I will not be staying there again.
Stayed 1 night in Mar 2023
Response from Rakesh Chaudhari on 3 Apr 2023
Hello Christine, thanks for your feedback. I am very sorry that your stay was not exceptional. I will pass along your comments about your room condition to our Housekeeping Supervisor. We would have been happy to fix this problem immediately for you. The pool was closed due to Scott country health department. we did take action and the pool opened this week. I'm sorry for the pet to charge our pets charge police per pet/per night 20.00. you stay hotel for two nights with a pet for 40.00.I hope that you will consider visiting us again so that we can provide a superior experience for you.

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service, amenities
My kids were excited about the pool, however we were not impressed with the cleanliness of the hotel. The pool area had food crumbs and someone had removed their fake fingernails by the hot tub and left them there. Pool towels were not to leave the pool area so we had to walk back to our room in cold wet suits. The room was pretty clean although the dresser drawers could use a good vacuum, and the window was clouded over with condensation between the two pane glass so you couldn't really see out.
Stayed 1 night in Mar 2023
Response from Rakesh Chaudhari on 3 Apr 2023
Hello TiffanyThank you for your review, we appreciate your feedback. I am so sorry that our pool area was dirty. Our housekeeping staff works hard to make sure all of our rooms & pool area are exceptionally clean and that should not have happened. I will be speaking to them about the matter. Thank you for letting me know so that we can prevent it from happening again. We do like to make any issues right for guests while they are with up, please let us know if you experience a problem so that we can do our best to fix the issue and make sure your stay is exceptional! Thank you for staying with us

6/10 Okay

April

Stayed 1 night in Mar 2023

8/10 Good

Mary Ann

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
no glasses with ice bucket. Good breakfast. Room with pool was cold, water ok, hot tub luke warm. all clean.,
Stayed 1 night in Jan 2023

10/10 Excellent

Jeff

Stayed 1 night in Jan 2023

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On night one we had poop on the sheets told front desk they just said ok new room NOT SORRY or anything! Night two tv would not work and curtains were sooo dirty! Night three they moved us to a new room and my son came to visit us and his room had cockroaches ALLL OVER THE FRIDGE!! They moved them but NO REFUND, NO DISCOUNT!!! I’m calling the health department and more about how dirty and discussing the rooms were NOT to mention the unsafe pool!! The light for the pool was hanging out on pool side with a big hole in pool plus very dirty pool!!! I talked to them about it they just said yes, yes!!! Really ??? NEVER EVER AGAIN!!! Yes I tried to leave but booked it and paid ahead of time and told NO REFUND FIR YOU!!!

6/10 Okay

Garret

Travelled with family
Liked: Staff & service
Stayed 3 nights in Nov 2022