Family Cottages | Terrace/patio
Check availability

Reviews of Munnar Tea Hills Resort

4 out of 5
Munnar Tea Hills Resort
Thattathimukku, Chithirapuram PO, Devikolam, Kerala

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 24 reviews" "
Rating 8 - Good. 7 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and friendly with fantastic views
All the staff were so helpful. No problem changing my room when I had a view straight into a tree... after that blissful view of mountains. Lots of space in the family room (more like a small flat) but furniture is rather sparse and basic. Food was very good and an extensive menu - the kitchen clearly takes pride in what it does. You are high up on a hill — so everything is a tuk-tuk or car ride away. Very quiet and almost nothing happens in the evening. So this is the place if you want peace and relaxation. Lovely flowers through the hotel, and tea estates easy to visit from here.
Stayed 4 nights in Feb 2020

2/10 Terrible

ashish

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location .Good staff . Bad accomodation
Though the location is very good the hotel is very basic . The rooms are furnished like a pwd guest house . Very basic. The toilets have a guter stink. They shifted my room because of the stink and the other also had the same stink. The Wifi never worked. The staff was very nice speciall Philip who took us for a morning trail to the tea garden. The breakfast was good. Your confirmation to us said ALL PAID but still i was charged ts.2000 per night as a supplement which is not fair . So if you dont mind the basic room and the stink you can consider this place.
Stayed 2 nights in Dec 2019

6/10 Okay

Parakram Kumar

Liked: Cleanliness, staff & service, room comfort
It was good. Restaurant service was slow. Internet was terrible. Over all ambience was excellent.
Stayed 3 nights in Jan 2018

10/10 Excellent

Azlifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Munnar Tea Country Resort is a beautiful resort with amazing staff. The local cuisine served at the restaurant is to die for. Loved the place and would highly recommend Munnar Tea Country resort to any traveller to Munnar.
Stayed 2 nights in Dec 2017

4/10 Poor

Abhay, Los Angeles, CA

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Hotel - will not recommend / revisit
Unfortunately, there are several aspects about this property that impacted my experience for a 1 night stay at the hotel on 4/27/2017 and will definitely not make me recommend this property. 1. Hotel location is not convenient and/or desirable. The hotel approach itself is awkward and difficult for an average vehicle. 2. I paid extra specifically for the AC option and the AC in the room was not working. The hotel staff tried to fix the AC as late as past midnight without any luck. Not only did I have to wake up to deal with this but the remainder of the night was not pleasant either. 3. The view from the room (a premium room with a valley view at an additional cost) was completely obstructed by a huge tree right outside the balcony. When I brought this up-to the hotel manager, he simply stated that they are not allowed to cut trees. I can understand the part about not cutting trees but that is not a sufficient reason for customers who are paying extra / premium for the view. 4. The property is dated and not well maintained. 5. The only onsite restaurant is a shabby environment and also casts doubt on the cleanliness of the kitchen. 6. The hotel staff is nice until all is going well. The hotel manager himself is not empowered to fix a guest experience and tends to pass the blame / responsibility onto customers. The hotel description on travel sites and pictures are not all reflective of the property.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in beautiful Munnar
We visited to Munnar in April. Very pleasant stay at hotel, the staff were very friendly and helpful. The restaurant staff were also friendly, very eager to please us. Overall we had a great time there.
Response from Praveen on 12 May 2017
Dear Sir, Greetings from MTCR. Thank you for your good feedback and tank you for sharing it. Regards Praveen

8/10 Good

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Response from Abbas on 25 Apr 2017
Thank you for your good review.

10/10 Excellent

Nibu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best resorts in Munnar
Customer service was spot on. Fabulous food, amazing coffee. They have a Spa (outsourced), me and my wife both took advantage of the service and it was one of the best I have ever received. Our stay was for 2 days and no where during our stay we felt we could have chosen a better place and we would totally book this place again.
Response from Abbas on 30 Mar 2017
Dear Mr. Nibu, Greetings from Munnar Tea Country Resort, We are glad to note that you enjoyed your MTCR experience. Thank you for such wonderful feedback and thank you for sharing. Green Regards Praveen

10/10 Excellent

Vijay, Trivandrum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was enjoyed my stay in that hotel
The atmosphere was absolutely fantastic and stay was fully up to my expectation.All crew on board was really fantastic.
Response from Praveen on 30 Mar 2017
Dear Mr. Vijay, Greetings from MTCR. Thank you for your wonderful feedback and thank you for sharing. Green Regards Praveen

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Hotel Stay in all of Kerala!
amazing service! the most friendly staff! delicious food! set us up with a full day of sight-seeing with a private driver (very reasonable price for this). superior stay!
Response from Abbas on 24 Apr 2017
Dear Sir, Greetings from Munnar Tea Country Resort. Thank you for your wonderful feedback and thank you for sharing.

10/10 Excellent

Dharmesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in tea country
It's a nice hotel in the heart of the tea country with easy access to all the major tourist areas in Munnar. We had booked an AC cottage that was the size of a rather large one bedroom apartment. The cottage was outfitted with all the necessary furnishings and very comfortable. The staff were friendly and helpful. The free breakfast buffet had a wide selection of foods, and the in room dining was also quite satisfactory. Overall, a very nice place to stay.
Response from General Manager on 22 Dec 2016
Hi Sir, Good Day to You, Thank you, Hope meet again.

8/10 Good

Beth, London, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in the mountains outside Munnar
We stayed here for 3 nights, and had a nice spacious room which was clean and comfortable, and which had a nice balcony.
Response from Praveen on 24 Apr 2017
Dear Sir, Greetings from MTCR. Happy to note that you enjoyed your MTCR Experience. MTCR is one of the very few resorts that is focussed on delvering what what families need and we are happy that our efforts are being recognized. Thank your for your wonderful review and sharing it.

10/10 Excellent

Abhijeet, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located at a scenic spot
Stayed in the hotel for 3 days in December 2016 along with my wife and parents. Pros: Location - scenic spot with good views from the hotel Service - always attentive to a request, go out of the way to make you feel comfortable Activities - always have a couple of entertaining activities lined up in the evening eg: free mehendi session, bonfire, karaoke Guided trek - this is a must - a 1 hour tea estate trek. A special word for Philip who guided us on the trek. He went out of the way to make the entire trek extremely informative and comfortable, with special attention to the needs of elder patrons Cons: Villa layout - if i have to be nitpicky, the villas are duplex's with the bedroom on top, and the washroom on the ground floor. Can be an irritant for midnight nature calls! Distance from Munnar town - for those who prefer proximity to Munnar town (though there's not much there to do), this could be an issue All in all, an extremely pleasant stay made comfortable with excellent service standards.
Response from Praveen on 24 Apr 2017
Dear Sir, Greetings from MTCR. Happy to note that you enjoyed your MTCR Experience. MTCR is one of the very few resorts that is focussed on delvering what what families need and we are happy that our efforts are being recognized. Thank you for such a wonderful feedback and thank you for sharing.

6/10 Okay

Alex, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 star resort
I was quite disappointed with this hotel. We travelled India extensively during our trip and stayed at a number of 4 star hotels which were not only cheaper than the Munnar Tea Country Resort, but much nicer too. The hotel is becoming run down, the furniture is cheap and unsightly and dining room has an awful ambience despite the lovely view. Our bathroom was 2 star in my opinion. No hot water either! There wasn't anything special or exciting about this resort.
Response from Praveen on 24 Apr 2017
Dear Sir, Good Day to you. Noted your point and will have to discuss with our management and shall make sure to rectify your issue next time.

10/10 Excellent

Sunny, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice hotel with great and serene views.
Staff is good and very helpful. Thanks to Manu for his support and help.
Response from Praveen on 30 Mar 2017
Dear Mr. Sunny, Greetings from MTCR Thank you for such pleasant feedback and thank you for sharing.

4/10 Poor

Monica, Toronto Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i don't recommend this hotel
The staff kept ringing our bell asking if we want to have diner and if we want to buy a spa package, the were told more than once but kept sending people asking. The hotel is very average and the property needs renovations. The bathroom does not have running hot water, a geyser must be turn on 20 min in advance and will provide a limited supply of water. The sofa in the living room is very uncomfortable to sit in.
Response from Abbas on 24 Apr 2017
Dear Sir, Good Day to You. Receive your review. Noted your point. Will have to discuss with our management and make sure to rectify the issue and you will get good service next time.

10/10 Excellent

Constance, Chandler Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Mountain Getaway
The staff at this hotel attended to your every need. They were graciously accommodating. The food was plentiful and delicious.
Response from Abbas on 30 Mar 2017
Dear Constance, Greetings from MTCR. We glad to note that you enjoyed your MTCR experience. Thank you for such wonderful feedback and thank you for sharing. Green Regards Praveen

10/10 Excellent

ajith, newzealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was quite comfortable, the staff was really nice and their hospitality is commendable. ambience and sleep quality are excellent , we enjoyed our stay mtcr. will recommend it
Dear Mr.Ajith, Greetings from Team MTCR. We thank you for taking time out to share your feedback. We are happy to note that you enjoyed your stay at MTCR. Green regards Abbas

8/10 Good

A.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Aufenthalt
Schön gepflegte Anlage mit Blumenpracht
Stayed 2 nights in Feb 2020

10/10 Excellent

Massimiliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Jonas Kragelund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience!
Great service and very helpful staff. Great houses/rooms. Beautiful scenery and great atmosphere. The flowers are amazing!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit "Panorama-Lage" und großartigem Personal etwas außerhalb von Munnar. Die Aussicht ins Tal ist der Hammer. Das Essen ist ebenfalls sehr gut. Für Indien nicht günstig, aber dennoch eine absolute Empfehlung!
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux, service impeccable, restaurant excellent
Response from Abbas on 30 Mar 2017
Dear Sir, Greetings From Munnar Tea Country Resort. Thank you for your wonderful feed back, and thank you so much for sharing this. Regards Praveen

8/10 Good

sophie agnès

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Abbas on 30 Mar 2017
Dear Ms. Sophie Agnes, Greetings from MTCR Thank you for your valuable feedback. Green Regards Praveen