Municipality of Heiloo Trip

The staff was amazing location incredible

It is a great location. But it was the loudest room I have ever stayed in while Amsterdam. They put us in 101 in the basement. I guess because we booked it on Expedia. Housekeeping comes in out of the doors where the room was located. You had to go past a door and stairs to get to your room. Above us they moved furniture and rolled things around. I think it was the kitchen. This happened until one or two in the morning. We got no sleep every night due to the pounding loud noises above us and the employees coming in and out of the door beside our room. I would not recommend this hotel if you are anywhere in the basement on the -1 floor. It was awful noisy. It was a clean and awesome location.

Very nice hotel in a quiet area but not too far from everything,the staff were friendly and helpful. There is a lovely bar and seating area ,we would definatley stay there again,it’s also only a 10minute walk from the train station,don’t bother with taxis. Plenty of cafes and restaurants near by as well .

Decent hotel in a good location. My complaint is with check in and the failure of the property to do what they said they would. The day before our arrival, we confirmed there would be someone at the hotel when we arrived from the airport. Alas, we showed up in that confirmed timeframe to a locked front door, not even able to get into the property. Had it not been for a cleaner showing up to work and letting us in, we would have to wait out on the street even longer with our luggage. As it was, we wasted about an hour of our limited time in Amsterdam waiting, which colored our experience from the start. Staff had arranged AI responses to chat inquiries that we sent - in this case that was not helpful. Maybe the hotel could start arranging for an activated front door key and wifi access instructions to be sent earlier to avoid this for others. Aside from this hiccup on the front end, if you don’t normally need things from hotel staff, this one is just fine once you’re checked in - walkable to transit and the Albert Cuyp market and easy to get to canals, museums, and the airport.