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"Fantastic staff. Free shuttle bus from/to Odawara station. Very organised. Stunning spacious room with wonderful amenities. River view and private onsen beautiful. Public footbath and onsen (swimwear required!). Great location for using Hakone Free pass - there is even a quiet, walkable 20 minute shortcut to Gora train, funicular/cable car station if you are fit enough for lots of steep steps and want a lovely leafy walk! Restaurant in the evening was great- a little suited to western tastes including vegan. There is also a convenience store opposite the driveway. "

"Had an incredible time here! The food was amazing, the staff was always helpful and the atmosphere was relaxing making it a perfect place to relax!"

"best hotel i ever stayed at. period"

"Highly recommend. A convenient location, great food, many amenities, and attentive staff. We used both the private and public onsen but ran out of time for the spa. There are great views of Mt Fuji. Thank you, Highland Resort. We appreciate your care."

"We stayed a total of three nights in April 2025. Very nice hotel with good dining as long as you plan and book in advance. It has public sauna and Onsen that we enjoyed. The biggest thing we liked was Mt. Fuji view from the terrace, it was breathtaking. As the hotel is located on a small hill, you need to book the shuttle down to the Yamanakako lake area or book a taxi at the front desk."

"Amazing"

"Gorgeous rooms and garden! I didn’t want to leave it was so beautiful and everyone was so kind and accommodating! "

"We enjoyed our stay very much. The food was great and they accommodated one of oue"

"We enjoyed our stay there, huge buffet "