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Reviews of Courtyard by Marriott Rockaway Mount Arlington

3 out of 5
Courtyard by Marriott Rockaway Mount Arlington
15 Howard Blvd, Mount Arlington, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 262 reviews" "
Rating 8 - Good. 81 out of 262 reviews" "
Rating 6 - Okay. 38 out of 262 reviews" "
Rating 4 - Poor. 8 out of 262 reviews" "
Rating 2 - Terrible. 11 out of 262 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was well made and served by caring staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Terrane

Stayed 1 night in Apr 2024

8/10 Good

Todd

Liked: Property conditions & facilities
Front Desk were nice.
Stayed 1 night in Dec 2023
Response from AGM on 12 Dec 2023
Dear Todd,Thank you for taking the time to leave your feedback on our property and thank you for your kind words about our staff! They will be so happy to see that you enjoyed your stay and hope you consider us again next time you find yourself in the area!

10/10 Excellent

HOMERO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

linda gaye allen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was wonderful. The two women that work Starbucks counter were so wonderful and pleasant! I had an issue with my AC unit in my room and I was immediately moved to a new room. Courteous friendly staff. Room was very clean. I will definitely return and would nightly recommend. I was alone on a business trip but there were lots of families and wedding guests groups staying here
Stayed 3 nights in Nov 2023
Response from AGM on 14 Nov 2023
Dear Linda,Thank you for taking the time to leave your feedback on our property. It was a pleasure hosting you and we look forward to seeing you again!

8/10 Good

Webster

Stayed 2 nights in Oct 2023
Response from AGM on 14 Nov 2023
Dear Webster,Thank you for taking the time to leave your feedback on our property. We hope you consider us again next time you find yourself in the area.

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 21 Sept 2023
Dear Richard,Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and have shared your review with our staff. We hope you and a safe travel day getting home and thank you again for staying with us.

8/10 Good

Camille

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Don't buy the overpriced bland breakfast.
Stayed 1 night in Sep 2023
Response from AGM on 15 Sept 2023
Dear Camille,Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and have shared your review with our food and beverage team.

8/10 Good

Aminat

Stayed 1 night in Aug 2023
Response from AGM on 15 Sept 2023
Dear Aminat,Thank you for taking the time to leave your feedback on our property. We hope you consider us again next time you find yourself in the area.

10/10 Excellent

Patrick

Stayed 1 night in Aug 2023
Response from AGM on 15 Sept 2023
Dear Patrick,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your stay with us!

10/10 Excellent

J Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jul 2023
Response from AGM on 2 Aug 2023
Dear J Vincent,Thank you for taking the time to leave your feedback on our property. We are so glad you enjoyed your stay with us and hope you consider us again next time you find yourself in the area!

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
really great stay! clean and modern
Stayed 2 nights in Jul 2023
Response from AGM on 26 Jul 2023
Dear Gloria,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Roselyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Jun 2023
Response from AGM on 26 Jul 2023
Dear Roselyn,Thank you for taking the time to leave your feedback on our property. We are so glad to hear that we provided a positive experience for you during your stay with us!

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from AGM on 30 May 2023
Dear Lynn,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your stay with us and hope you had a safe travel day getting home!

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath of Fresh Air
Staying at Courtyard Rockaway Mount Arlington was a breath of fresh air (as it comes to hotel stays). Check-in was a breeze, the room was well equipped and clean. Cassandra made me and my group feel especially welcomed. Well done!
Stayed 3 nights in May 2023
Response from AGM on 30 May 2023
Dear Belinda,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your experience with us and thank you again for staying with us!

6/10 Okay

Tatyana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from AGM on 22 Mar 2023
Thank you for taking the time to leave your feedback on our property. We are always looking for new ways to improve and have shared your review with our staff. Thank you again for staying with us!

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from AGM on 22 Mar 2023
Thankyou for taking the time to leave your feedback on our property.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service
Great
Stayed 1 night in Feb 2023
Response from AGM on 22 Mar 2023
Thank you for taking the time to leave your feedback on our property. We are so glad that you had a great experience with us and hope to see you again next time you find yourself in the area!

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from AGM on 26 Jan 2023
Dear Anthony,Thank you for taking the time to leave your feedback on our property. We hope you enjoyed your time here and thank you again for staying with us!

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice location with friendly staff!
Stayed 1 night in Dec 2022
Response from AGM on 2 Jan 2023
Hello Nina,Thank you for taking the time to leave your feedback on our property. We are so glad that you enjoyed your stay with us and hope to see you again!

6/10 Okay

Felice

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked the new update look overall and the hospitality. I don’t like there’s no swimming pool and no free breakfast. When I booked, those two things were important to me, seeing we were celebrating my great niece birthday and I had a nine year old and a 11 yr old with me. Also, when arriving I was given the wrong room. The first room was one bed. The hotel had to find me a room with two queen size beds. Seeing, it was two adults and two children. This is another reason I don’t like to book, with third party.
Stayed 2 nights in Dec 2022
Response from AGM on 19 Dec 2022
Dear Felice,Thank you for taking the time to leave your feedback on our property. Unfortunately, we do not have a pool at this property and breakfast is only included when a rate with it is specifically selected. We have breakfast available for purchase at our Bistro 6:30am-9:30am weekdays and 7am-10am on weekends.

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from AGM on 19 Dec 2022
Dear Anthony,Thank you for taking the time to leave your feedback on our property. We hope to see you again!

10/10 Excellent

Larry

Stayed 1 night in Dec 2022
Response from AGM on 19 Dec 2022
Dear Larry, Thank you for taking the time to leave your feedback on our property. We are so glad you had an excellent stay with us!

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I requested extra towels and pillows before I arrived. I smiled when I worked into my room. My request was executed.
Stayed 1 night in Dec 2022
Response from AGM on 9 Dec 2022
Dear Alicia,Thank you for taking the time to leave your feedback on our property. We are happy to hear that your request was taken care of and that you enjoyed your stay! We hope to see you again.

8/10 Good

Jenifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not thrilled to learn that Marriot's new policy is to change linens and clean room " after three days' stay". We had to request fresh towels, and chase down fresh drinking cups and coffee pods. Also, the shower leaked water all over b.r. floor. Room was very clean and comfortable.
Stayed 2 nights in Oct 2022
Response from AGM on 1 Nov 2022
Thank you for taking the time to leave your feedback on our property. We have shared your review with our staff in hopes of improving our service.

10/10 Excellent

nathalie

Stayed 1 night in Oct 2022

8/10 Good

Jia He

Travelled with family
Liked: Cleanliness, staff & service
Room door doesn’t fit well, people talked in the hallway, you can hear all with very well. Noisy bother me for sleeping.
Stayed 1 night in Aug 2022
Response from AGM on 28 Aug 2022
Dear Jia He,Thank you for taking the time to leave your feedback on our property. We apologize that other guests disturbed you during your stay. We always try our best to keep our hallways clear and encourage our guests to be mindful of others. We have shared your review with our staff and will work towards improving is this aspect. We hope you had a safe travel day and thank you for staying with us.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from AGM on 22 Aug 2022
Dear Donna,Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and have shared your review with our staff. Please consider us again if you find yourself in the area!

8/10 Good

Sandy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a safe location. The staffs are very friendly and helpful.
Stayed 2 nights in Jul 2022
Response from AGM on 22 Aug 2022
Dear Sandy,Thank you for taking the time to leave your feedback on our property. We are so glad you enjoyed your stay with us and please consider us again if you find yourself in the area!

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very helpful. Room had a refrigerator And iron and ironing board. Staff dropped the ball a bit by not making up room after I asked. But they like all hotels are probably understaffed. The front desk people were great
Stayed 2 nights in Jul 2022
Response from AGM on 22 Aug 2022
Dear Philip,Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and are happy to share that we have made great strides in the past month to acquire more team members to better serve our guests.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wry nice hotel. I thought it had a real restaurant though. With only a Starbucks and no free breakfast you lag behind other 3 star hotels with a similar rate.
Stayed 4 nights in Jun 2022
Response from AGM on 5 Jul 2022
Hello Steve, Thank you for taking the time to leave your feedback on our property. Courtyard as a brand does not have complimentary breakfast unless specifically negotiated with the rate.

6/10 Okay

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi, the description said it had a pool. but it does not have one any more. That was disappointing. Also, you must let them know if you want them to clean your room. They did not clean our room. We stayed two nights.
Stayed 2 nights in Jun 2022
Response from AGM on 27 Jun 2022
Dear Sherry, Thank you for taking the time to leave your feedback on our property. We apologize that we do not have a pool at this property and will work to investigate where it was advertised that we do.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and polite staff that was available at all times, nice location and nice lounge
Stayed 1 night in May 2022
Response from AGM on 27 Jun 2022
Dear Matthew, Thank you for taking the time to leave your feedback on our property. We're so glad you had a good experience with us!

6/10 Okay

Ione

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed
Stayed 2 nights in May 2022

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in May 2022
Response from AGM on 16 May 2022
Dear Gloria, Thank you for taking the time to leave your feedback on our property. We are so glad that you had an excellent experience and we hope that you consider us again should your travels find you in our area!

2/10 Terrible

william

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from AGM on 20 Apr 2022
Dear William, Thank you for taking the time to leave your feedback on our property. I'd like to apologize for any inconvenience that may have happened during your stay and will be investigating the issue.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room. Clean and up to date
Stayed 1 night in Jan 2022
Response from AGM on 24 Jan 2022
Hello Richard, Thank you so much for taking the time to leave your feedback on our property. We're so glad you enjoyed our newly renovated guestrooms!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from AGM on 24 Jan 2022
Hello, Thank you for taking the time to leave your feedback on our property. We're so glad you had an excellent stay!

10/10 Excellent

Brayan

Stayed 1 night in Nov 2021
Response from AGM on 15 Nov 2021
Hello Brayan, Thank you for taking the time to leave your feedback on our property. We're so glad you have an excellent stay!

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RM 125 MARRIOTT
Bathroom sink does not drain well. No trash receptacle in bedroom. Toilet is VERY low to floor. Toilet paper holder NOT functional..needs repair. Can use another lounge chair in bedroom (there is only one). Even before covid, all drink cups were protected by a wrapping...the COFFEE cups were NOT wraped to protect against disease...this is BAD!! TOO Expennsive for a room that has many shortcomings...we will NOT return here.
Stayed 1 night in Oct 2021
Response from AGM on 25 Oct 2021
Hello, Thank you or taking the time to leave your feedback on our property. We have shared your feedback on the bathroom fixtures with our maintenance team and will be improving those issues. Due to current supply shortages throughout the country, we were unable to receive wrapped cups for a short amount of time. However I can assure you, these cups were replaced between each stay and the trays that they are kept in are also disinfected between each stay.

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon arrival I tried to call front desk on room phone~~didn’t work. Concerns about wet rug ~~ walked to desk and reported both issues~~ no resolution but it was the weekend. Front desk was very pleasant and receptive. Also, sadly we were in a very noisy area~~ Room101 near reception, lounge and elevators. So much late night noise.
Stayed 2 nights in Oct 2021
Response from AGM on 25 Oct 2021
Hello, Thank you for taking the time to leave your feedback on our property. We are always looking for ways to improve and have shared your feedback with the appropriate team.

10/10 Excellent

Deivid

Stayed 1 night in Sep 2021

4/10 Poor

Ann

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointed in the hotel room. Looked nothing like the ones posted on website. I asked for a roll in shower, so we got a handicapped room. I don't know who designed this room, but totally not good for a wheelchair. I had trouble using the walker because the bed and desk were so close together. Also you could hear the conversations in the next room, and people were not talking loud. Disappointed that Marriot would put their name on this hotel. On a good note, the staff were wonderful!
No room for walker to get by especially when someone was sitting there...And only 2 chairs in room.
Small nothing like pics on website
Stayed 3 nights in Sep 2021
Response from AGM on 15 Sept 2021
Hello Ann, Thank you for taking the time to leave your feedback on our property. We apologize that you were not comfortable in our accessible room. We have recently renovated and are in the process of updating our pictures online. We are always looking for ways to improve and will be sharing your feedback with the appropriate hotel team.

2/10 Terrible

David, Weston-super-mare

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel looks rundown the guests who were there on Friday night / Saturday morning were noisy
Stayed 1 night in Sep 2021
Response from AGM on 11 Sept 2021
Hello David, Thank you for taking the time to leave your feedback on our property and we apologize that we did not meet your expectations. We will review your sentiments with the appropriate hotel staff and look for ways to improve.

10/10 Excellent

David

Stayed 1 night in Sep 2021

2/10 Terrible

Ashwani

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
$20 a night
Hotel and rooms are smelling drywall in rooms , lobby every where. No free breakfast . This hotel is worst than a motel. This hotel is worth $20 a night.
Stayed 1 night in Aug 2021
Response from AGM on 1 Sept 2021
Hello Ashwani, Thank you for taking the time to leave your feedback on our property. We apologize that we didn't meet your standards. Courtyards do not typically have complimentary breakfast unless you select a rate that includes it.

10/10 Excellent

Charles

Stayed 1 night in Aug 2021
Response from AGM on 20 Sept 2021
Hello Charles, Thank you for taking the time to leave your feedback on our property. We are so glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly rooms were clean
Stayed 1 night in Jul 2021
Response from AGM on 20 Jul 2021
Hello, Thank you for taking the time to review our property. We're so glad you had an excellent experience!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean bed very comfortable. Elevator was a little dirt
Stayed 1 night in Jul 2021
Response from AGM on 16 Jul 2021
Hello, Thank you for taking the time to review our property. Your feedback is appreciated!