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"Excellent"

"Great location! Amazing views on the rooftop bar. Pool is nice but a little small. Staff was amazing and accommodating. The area is central to a lot of recreation and beautiful historical buildings. A bit busy at the hotel but that is to be expected for that area. The room we had with the balcony was perfect for the 2 of us. Loved the bathroom. Breafast was great too."

"Amazing place, great staff and music."

"We loved the stay and most staff consideration! We had one spot of discomfort. when we first arrived. We had a long trip by train which was delayed for more than 4 or 5 hours, so we were hoping for a warm reception. However, a gentleman of strong build told us to come to his kiosk to check us in. When I was tryed to tell him my name he interupted. We found out our room would be on the ground floor. My wife asked in Spanish if we could have a higher floor. He response was "Eh?!" We feared this viking would cleave us in twain with his mighty battle axe! We checked and felt our room would not do because we needed a desk to work. We returned to reception and decided to wait for a different person to ask for a different room. The mighty viking was talking and laughing with a comrade of the hotel because I am sure they saw many battles together. (We would hope for equal kindness to all people especially at a hotel) The viking saw us and we resisted the urge to cower in fear. He asked us a bit more gently than before if we were not satisfied with our room. We told him not to worry, we would talk to the youth of gentle bearing to guide us to our preferred loddging. The gentle youth was very serious but kind.We paid to upgrade to a room with a desk. We were greatly impressed by all others especially the staff who worked in the restaurant and bar. We were extremely satisfied with the food! The kitchen staff brought out gluten free bread and pastries. We loved it! We'll be back!"

"Room upgrade. Early check in and late check out"

"Loved the location and the staff was incredibly friendly and helpful. "

"Siempre que hago escala —de uno o dos días— en Madrid, me quedo en este hotel, que está cerca del aeropuerto y cuyos precios son muy buenos. "

"The staff is very respectful, diligent and friendly. The shuttle to the mall and airport are very convenient "

"Great location and great staff. Free water "