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Reviews of The Secret Garden Hotel Moshi

3 out of 5
The Secret Garden Hotel Moshi
Airport Drive, Soweto, Moshi, Kilimanjaro Region

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 39 reviews" "
Rating 8 - Good. 19 out of 39 reviews" "
Rating 6 - Okay. 3 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Property conditions & facilities, room comfort
This place needs renovation. Looks much better on the pictures. Shower needs to be fixed. Water pressure is very weak.
Stayed 1 night in Jun 2023
Response from Daudi on 21 Jun 2023
Thank you so much for review us.were glad you mention regards the showers, will fix them.thank you looking forward to seeing you

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
great service
Our stay in this hotel is a good experience. the service is excellent. the condition of the hotel is good we have some little issues but they were urgent to fix it. joseph one of the server there was very kind and accomodating, always making sure were taken care off. the owner also check on us everyday. i would recommend this hotel for a great experience in Kilimanjaro. plus factor you can see the view of mt Kilimanjaro.
Stayed 4 nights in Jun 2023
Response from Daudi on 12 Jun 2023
Thank you so much for taking your time and review for us.were glad you enjoying staying with us.see you again in feature

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay Pre-Kilimanjaro
I really enjoyed my stay. This is a discount B&B with good service and spacious rooms. If you haven't been to Moshi yet, this hotel is slightly out of the town center. I would urge you to avoid the town center - it is really noisy and the air isn't good. On hot Tanzanian days, these things matter. The Secret Garden is adjacent to an open field and it is quiet. Also, the owner Daudi is an interesting person - ask him to tell you the story of this property - it's quite interesting!
Stayed 3 nights in Mar 2023
Response from Daudi on 15 Mar 2023
Hello Joseph Thank you!We are incredibly grateful that you took the time out to leave us a 10-Star review! We take pride in knowing our customers are happy with their staying. Thanks for your support, we really appreciate it! Looking forward to keeping you happy and happy.Thank you rafiki

8/10 Good

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was transferred to Friends of mine hotel becasue the hotel was fully booked by the time i arrived. Therefore i did not experience Secret Garden. The service at Friends of mine hotel was excellent.
Stayed 3 nights in Feb 2023
Response from Daudi on 3 Mar 2023
We are incredibly grateful that you took the time out to leave us a 4/5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

8/10 Good

Lisa

Travelled with group
The property attracts an eclectic grouping of travelers who are warm and friendly. The property also has a lovely first-floor verandah with a bar and lounge that is shaded by trees and a great place to meet other travelers. Lovely views of Mt Kilimanjaro from the verandah.
Stayed 3 nights in Feb 2023
Response from Daudi on 3 Mar 2023
Dear LisaWe are incredibly grateful that you took the time out to leave us a 4/5Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

8/10 Good

David C.

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the staff service at this pleasant hotel near the center of Moshi. This is a very nice small hotel with a mixture of experienced tourists and backpackers. Breakfast and dinner were excellent, so I strongly recommend adding the board aspect of your reservation.
Stayed 7 nights in Sep 2021
Response from Manager on 30 Sept 2021
Thank you so much for the feedback. It was good to have you staying with us. Welcome again ! Karibu sana rafiki.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was very cozy place, feels like you're staying with a friendly family but at the same time the rooms look like standard hotel rooms with nice bathrooms!!
Stayed 1 night in May 2021
Response from Nick on 3 Jul 2021
Thank you so much for your feedback about your experience with us. We're glad you enjoyed. We are looking forward to accommodating you again soon.

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value small hotel with character.
Daudi and his staff are doing their very best despite lack of tourists due to travel restrictions in other countries. Rooms are more than adequate with comfortable beds,fans,hot water shower etc. Bfast is fine. Other meals are good too but please expect to wait an hour as everything is cooked to order.
Stayed 6 nights in Dec 2020
Response from Daudi on 6 Jan 2021
Thanks for your feedback Mark. It was good to have you here you brought such a good vibe. See you soon friend.

8/10 Good

Will, NJ

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to start off Kilimanjaro trek. Hotel is nice, bed was comfortable, staff was extra accommodating and felt very welcome.
Stayed 1 night in Jul 2020
Response from Daudi on 13 Jul 2020
Thank you so much for your review , looking welcome you back in feature.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, room comfort
Not as advertised. Stay somewhere else
Rooms were tiny. Couldn’t swing a cat. Staff were friendly but not helpful. No juice for breakfast as advertised and no milk on the first day. Milk took 1 hr the next day. Tour prices organised through hotel were ridiculously priced but that was common for all ‘mzunga’ just organised local bus/tuk tuk for 1/3 of price. Other people we met were also disappointed. Wifi doesn’t work Bathroom shower over toilet , overflowed into room. Bathroom door handle fell off in front of staff and he just shrugged. Holes and cracks in toilet seat. overall very disappointing, didn’t expect much but was thoroughly let down
Stayed 3 nights in Feb 2020
Response from Owner on 9 Mar 2020
Dear Guest Thank you so much for your feed back of your staying with us I.'m so sorry to hear that your experience at our lodge  was less than ideal! As the ownerI would like to apologize for the poor services and WIFi  you encountered.For the last number of years in our services  we have made customer satisfaction our main priority. If you could give me further details, I'd be happy to look into the matter and try to rectify the situation.In the meantime, thank you for reviewing us. If you ever return, I'd be happy to offer you free offer you a free night. Sincerely Daudi( owner)

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, room comfort
Wonderful relaxing hotel.
Had a lovely relaxing 6 night stay after trek up the mountain. Rustic and quirky hotel in a quiet location, a short ride to the town centre. Nice views of Kilimanjaro Staff were fantastic and very welcoming. Double room basic but very comfortable. Lovely roof top restaurant and a wonderful garden to relax in. Superb restaurant food and a great breakfast. All at good prices. Good choice of day trips, again at reasonable prices. Had a lovely stay and would highly recommend.
Stayed 6 nights in Feb 2020

10/10 Excellent

MA, Tokyo, Japan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were pretty friendly. I had some concerns after I left the place, and contacted them a several times about it, but they’d always try to be helpful.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from secret garden team on 25 Dec 2019
Thank you so much for your kind review.

10/10 Excellent

Matthew

Stayed 1 night in Dec 2019

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price. Quiet location outside of the city. Menu is basic and relatively expensive
Stayed 2 nights in Nov 2019
Response from Daudi on 10 Dec 2019
Thank you so much review us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were so friendly and thoughful. Food is very good but expect to wait a little while for dinner Pancakes for breakfast and they served very good coffee. Just over a pound for a bottle of beer! Goodluck was a star.
Stayed 2 nights in Aug 2019
Response from The Secret Garden team on 18 Sept 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The Secret Garden Team

6/10 Okay

Andi

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs some repairs /updating. Excellent staff and service.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from The Secret Garden on 14 Apr 2019
Thank you review us, we glad you have enjoy your stay at our hotel, look forward to have you in the feature

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful with all my request. Restaurant good food.
Stayed 1 night in Jan 2019
Response from The Secret Garden on 30 Jan 2019
Dear Guest Thank you much for taking your time and review,were happy that you have enjoy your stay with us, look forward to see you back sometime late Best wished The Secret Garden Team

8/10 Good

Brenda

Liked: Cleanliness, staff & service, room comfort
Relax and View Kilimanjaro
The Secret Garden is a quiet and comfortable guest house in Moshi.The staff is very friendly and accommodating.The property has a nice restaurant with a beautiful view of Kilimanjaro.The complimentary breakfast is great!
Stayed 2 nights in Dec 2018
Response from The Secret Garden on 30 Jan 2019
Dear Guest Thank you much for taking your time and review,were happy that you have enjoy your stay with us, look forward to see you back sometime late Best wished The Secret Garden Team

8/10 Good

N, USA

Liked: Staff & service, property conditions & facilities, room comfort
There were some sewer issues close to my room, and the pipes really stank during the time I was there. The food in the restaurant is delicious but extremely slow. You should plan to order at least 1 hour before you want to eat. The staff is very friendly and will treat you like family. It’s a great deal for the price.
Stayed 2 nights in Oct 2018
Response from The Secret Garden on 14 Oct 2018
Thank you so much for taking your time and review us. looking forward to accommodate you in the feature

8/10 Good

James

Nice place to stay for a night
Good place in a nice location. The rooms are set in nice grounds and there is a nice bar on the terrace for food and drinks. It is a little out of the centre so is nice and quiet. The toilet / bathroom was very small, but for one night it was fine.
Stayed 1 night in Aug 2018
Response from The Secret Team on 1 Sept 2018
Thank you so much for taking your time and leaving your lovely feedback about our lovey hotel Moshi and services. We are super happy to hear that you had such a great time during your visit. Best wishes from all of us

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good food and service
We stayed at Secret Garden a couple of nights before and after safari. The staff is welcoming and made us feel right at home. There was a small Issue with our first room, so they moved us to another and we appreciated that. The restaurant is quaint and the food is made with love. It tastes great! We really enjoyed interacting with staff. That is what earns this its 4-Stars. It is a basic hotel if you’re comparing to US standards, but it’s a fine place to rest your head and relax when in Moshi.
Stayed 1 night in Jul 2018
Response from The Secret Team on 1 Sept 2018
Thank you so much for taking your time and leaving your lovely feedback about our lovey hotel Moshi and services. We are super happy to hear that you had such a great time during your visit. It was so nice to have you around and we really hope that we will be getting another chance to host you again. Best wishes from all of us

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in May 2018

8/10 Good

Tobias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Schöne Terrasse mit Blick auf den Kilimanjaro.
Stayed 5 nights in Sep 2022
Response from The Secret Garden Team on 26 Sept 2022
thank you so much for your feedback

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from The Secret Garden Team on 29 Mar 2022
Thank you so much for taking your time to review.

10/10 Excellent

Marta

Stayed 1 night in Jul 2021

10/10 Excellent

Elisabet, Barcelona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es precioso y el personal encantador y dispuestos a ayudar en todo momento. Se puede contratar safari el el hotel por muy buen precio! Recomiendo!
Stayed 1 night in Oct 2019
Response from Daudi on 14 Nov 2019
Thank you so much for your warm review .

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super service, polite and friendly stuff, managing everything that you want, exceptable prices. Quiet location, but not far from the city.
Stayed 2 nights in Sep 2019
Response from The Secret Garden Team on 16 Oct 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Het personeel is erg vriendelijk, attent en opmerkzaam. Voelt als een warm bad.
Stayed 4 nights in Sep 2019
Response from The Secret Garden Team on 16 Oct 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

8/10 Good

Majbritt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super flinkt og hjælpsomt personale
Grundet nogle tekniske problemer blev vi ombooket til en af ejerens andre hoteller (lå ca 5 minutters gang væk) men de var super flinke og meget opsat på at gøre vores ophold godt så det gjorde ikke rigtig noget. (de gav os gratis aftensmad, kørte os frem og tilbage om aftenen og ville nok have kørt os mere rundt hvis vi havde bedt om det) Prisen var ret god i forhold til hvad vi fik. vi havde lidt bøvl med toilettet og sengen var lidt blød og formede lidt for meget efter vores kroppe så der om morgenen var huller der hvor vi lå. vi var jo godt nok ikke på Secret Garden, men fik at vide at standarden for det værelse vi fik i erstatning var den samme.
Stayed 3 nights in Jul 2019
Response from Secret Garden team on 7 Aug 2019
Thank you so much for taking your time and review . Looking forward to have in the future,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2019
Response from The Secret Team on 25 Jun 2019
Thank you so much for spending the time you did with us. We thank you for your support and we look forward to having you with us again. We wish you all the best for the future and hope to see you soon again Many thank The Secret Garden Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from The Secret Garden on 30 Jan 2019
Dear Guest Thank you much for taking your time and review,were happy that you have enjoy your stay with us, look forward to see you back sometime late Best wished The Secret Garden Team

8/10 Good

Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from The Secret Team on 5 Dec 2018
Thank you so much for your kind review , looking forward to accommodate you in feature

6/10 Okay

Jörg, Berlin

Liked: Cleanliness
Disliked: Property conditions & facilities
Das Hotel selbst ist alt aber stilvoll, ruhig gelegen mit gutem Ausblick. Die Zimmer sind klein, Bäder arg sanierungsbedürftig, aber sauber und für den Preis in Ordnung. Wir hatten Glück und bekamen tatsächlich die angebotenen Zimmer. Die meisten Gäste werden zur Übernachtung in eine abgelegene unattraktive Anlage ohne Service gebracht und per Busshuttle zum Hauptstandort transportiert, wo die komplette Versorgung stattfindet. Wer sich vom günstigen Preis locken lässt - ein Abendessen (einfach und gut) kostet 6 Euro ein Getränk 1,50 Euro. Ausflüge werden wie üblich völlig überteuert angeboten - beim Taxifahrer senes Vertrauens zahlt man weniger als die Hälfte.
Stayed 4 nights in Sep 2018
Response from The Secret Team on 29 Oct 2018
Thank you very much for taking your time and review us? looking forward to come back in feature and we host you again

10/10 Excellent

Josefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Good food, nice staffs, and great services. A little bit hard to find. Overall a good stay.
Stayed 1 night in Sep 2018

10/10 Excellent

malte, Bamberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gemütliche Unterkunft Nähe moshi/Flughafen
Ein einfaches Hotel mit dem nettesten Personal dass ich je erlebt habe. Ich war 2 Tage krank und würde kostenlos mit Tee und allem versorgt was ich brauchte. Ich würde jederzeit wieder hingehen. Ein bombastisches preisleistungsverhältnis. Das Essen war super lecker die Zimmer einfach, aber sauber. Die duschen einfach, aber heiß. Alles in allem einfach Spitze!! Jederzeit wieder. Asante Sana
Stayed 2 nights in Aug 2018
Response from The Secret Garden on 1 Sept 2018
Thank you so much for taking your time and leaving your lovely feedback about our lovey hotel Moshi and services. We are super happy to hear that you had such a great time during your visit. It was so nice to have you around and we really hope that we will be getting another chance to host you again. Best wishes from all of us, The Secret Garden team

8/10 Good

Inna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
It was cold water in the shower.Staff is friendly. Wifi in the rooms not exists.Possible to order exursions right in the hotel, for example to Masai village.https://www.tamaniafricasafaris.com/ Food is good and big porsions.taxi from airport costs 25 amerikan dollars or 50 afrikans.a bit far from the senter.
Response from Daudi on 11 Apr 2018
Dear guest, Thank you very much for choosing Us as your accommodation in Moshi and of course were glad you enjoy it, Look forward to see you back some time in the future