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Reviews of Best Western Plus Morristown Conference Center Hotel

2.5 out of 5
Best Western Plus Morristown Conference Center Hotel
130 Cracker Road, Morristown, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1008 reviews" "
Rating 8 - Good. 250 out of 1008 reviews" "
Rating 6 - Okay. 107 out of 1008 reviews" "
Rating 4 - Poor. 38 out of 1008 reviews" "
Rating 2 - Terrible. 36 out of 1008 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Property is just old
Stayed 3 nights in May 2024
Response from Kim on 25 May 2024
Thank you for taking the time to leave us a review. We are sorry to hear that you did not have an enjoyable stay.We hope that you will give us another chance in the future to provide you with a better stay. We are currently renovating the outside as we do realize that it is in need of some upkeep.Hope to see you back at Best Western Plus in Morristown.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kim on 25 May 2024
Thank you for the review. We are please to hear that you enjoyed your stay at Best Western Plus in Morristown!

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So close to interstate… easy on easy off
Stayed 1 night in May 2024
Response from Kim on 21 May 2024
Thank you for the great review!

8/10 Good

Kristie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable beds and friendly staff.
Stayed 1 night in May 2024
Response from Kim on 8 May 2024
Thank you for the great review!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was verify friendly.
Stayed 3 nights in May 2024
Response from Kim on 8 May 2024
Thank you for the great review!

8/10 Good

CYNTHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location ! room nicely remodeled .
Stayed 1 night in Apr 2024
Response from Kim on 7 May 2024
Thank you for the great review!

10/10 Excellent

james

Stayed 1 night in Apr 2024
Response from Kim on 23 May 2024
Thank you for the great review!

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is filthy! It’s like walking into a brothel. The hallway to the room was filled with cigarette smoke, sketchy and scary men loitering in the hallway and parking lot. The refrigerator in the room was molded and there was mice droppings in the bed and surrounding areas. I cancelled immediately and found a hotel elsewhere. DO NOT STAY HERE! Horrible horrible horrible!
Stayed 3 nights in Apr 2024
Response from Kim on 1 May 2024
We appreciate you taking the time to leave us a review. We do apologize for this experience that you encountered and it is unacceptable. We will being looking into this immediately and taking care of this. This is not a normal for this property and hope you would give us another chance in the future to show you what a great property that we really are.

8/10 Good

John, Chestertown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kim on 29 Apr 2024
Thank you for leaving us a great review! We hope to see you again at Best Western Plus in Morristown!

10/10 Excellent

John R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kim on 3 May 2024
Thank you for the great review! We hope to see you again at Best Western Plus in Morristown!

10/10 Excellent

Malinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was updated and clean. Everyone we came in contact with was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Kim on 20 Apr 2024
Thank you for the great review!

10/10 Excellent

Brenda

Great staff
Stayed 1 night in Apr 2024
Response from Kim on 16 Apr 2024
Thank you for the great compliment!

8/10 Good

Siddharth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Breakfast options could be a little better.
Stayed 10 nights in Mar 2024
Response from Kim on 8 Apr 2024
Thank you for the great review and we are glad that you enjoyed your stay while on our property.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside needs some updates but the inside was beautiful!
Stayed 2 nights in Apr 2024
Response from Kim on 8 Apr 2024
Thank you so much for taking the time to leave us a review and we are working on the outside of the building getting it ready for the summer.

10/10 Excellent

Bethany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy parking for a big vehicle everything comfortable and nice
Stayed 1 night in Mar 2024
Response from Kim on 4 Apr 2024
Thank you for the great review!

10/10 Excellent

Karla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly
Stayed 2 nights in Mar 2024
Response from Kim on 4 Apr 2024
Thank you for the great review!

8/10 Good

patrisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kim on 2 Apr 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay on our property.We do hope we see you again at Best Western Plus in Morristown!

6/10 Okay

Patrick

Travelled with family, Business traveller
Liked: Staff & service
It was ok. Next to Cracker Barrel
Stayed 1 night in Mar 2024
Response from Kim on 23 Mar 2024
Thank you for taking the time to leave us a review. We wish you would have enjoyed your stay a little more while on our property. If there is anything we can do to make your next stay more enjoyable please let us know.We appreciate you choosing Best Western Plus in Morristown.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out to I81 for overnight stays.
Stayed 1 night in Mar 2024
Response from Kim on 19 Mar 2024
Thank you for the great review. We hope to see you back at Best Western Plus in Morristown.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Kim on 19 Mar 2024
We hope to see you back at Best Western Plus in Morristown! We are glad that you enjoyed your stay.

10/10 Excellent

james

Stayed 1 night in Mar 2024
Response from Kim on 1 Apr 2024
Thank you for the great review! We are glad you enjoyed your stay at Best western Plus in Morristown!

6/10 Okay

Connie

Business traveller
Disliked: Staff & service
The room I was in door would not lock when you closed from hallway. Called operator, they said they never heard of that happening
Stayed 3 nights in Mar 2024
Response from Kim on 19 Mar 2024
We apologize that you had that experience while visiting the property. We would of been happy to move you to another room if it was available. We hope if you return that you will have a much more enjoyable stay with us.Thank you for choosing Best Western Plus in Morristown!

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
This was an ok place. Room had a musty smell but it wasn't horrible. The staff was friendly and the breakfast was better than expected.
Stayed 1 night in Mar 2024
Response from Kim on 19 Mar 2024
We appreciate you taking the time to leave us a review. We are currently updating some of the rooms and realize that some are in more need than others. Our apologies for your experience that you encountered and hope you will give us another chance in the future to make sure your stay is more enjoyable.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Quiet. Door lock was broken to enter the building. Hopefully repaired soon.
Stayed 2 nights in Mar 2024
Response from Kim on 19 Mar 2024
Thank you for the great review and are pleased that you had an enjoyable stay on our property. Please consider staying with us the next time you are in our area. We appreciate you choosing Best Western Plus in Morristown!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Our pillows were covered in hair upon arrival. The front desk staff was very friendly and immediately went and got us new pillows. The floor beside the bed had not been vacuumed. The beds were comfortable. The bathroom was clean.
Stayed 2 nights in Feb 2024
Response from Kim on 26 Feb 2024
Thank you for taking the time to let us know about the issues that you experienced while you were on our property. We will address these immediately and are glad you brought them to our attention.We hope that you will give us another chance in the future to provide you a more enjoyable stay.

8/10 Good

maddie, Inez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff. 1st the lady taking care of the continual breakfast was great clean efficient. The front desk personnel was friendly and helpful. The ladies cleaning between stays was friendly and the rooms were very clean. The hotel itself is a little outdated but still nice
Stayed 2 nights in Feb 2024
Response from Kim on 26 Feb 2024
Thank you for the great review and kind words in regards to or staff. We hope to see you again at Best Western Plus in Morristown!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kim on 2 Mar 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay at Best Western Plus in Morristown!

8/10 Good

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The handicap showers in the king rooms are impossible. And friends heat did not work properly
Stayed 2 nights in Feb 2024
Response from Kim on 26 Feb 2024
We apologize that your friends heat did not work properly, we would of gladly moved them into a different room so that they would be comfortable.We do hope that you will give us another opportunity to make your stay more enjoyable in the future.

10/10 Excellent

Jeff

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 1 night in Feb 2024
Response from Kim on 2 Mar 2024
Thank you for the great review! We are glad you enjoyed your stay at Best Western Plus in Morristown!

6/10 Okay

Gregory

Stayed 2 nights in Jan 2024
Response from Kim on 22 Feb 2024
Thank you for the review and we hope the next time you are on the property that you have a more enjoyable stay. Please let us know on your next visit what we can do to make your stay more enjoyable. Thank you for choosing Best Western Plus in Morristown.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Hotel was conveniently located off of the interstate and close to fast food places and reasonably priced gas stations. Room was very clean and bed was comfortable. The first night the people in the room next door were loud so it was hard to sleep but the next night they were quiet and it was much better. Staff was excellent. Great breakfast too.
Stayed 2 nights in Feb 2024
Response from Kim on 22 Feb 2024
Thank you for taking the time to leave us a review. We do hope that on your next visit you can find more peace in the rooms that are around you. We are always happy to move you if needed. We welcome you back at the Best Western Plus in Morristown!

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Review of our stay!!
I Didn’t like the idea of the outside doors not working! Seems like a safety issue to me,I don’t like this at all.I WILL have second thoughts about staying there again if they don’t get them fixed so you have to use your room card to get in! Otherwise the room and bathroom were great,the bed was comfortable and the continental breakfast was Awesome!! Great Stay!!
Stayed 1 night in Feb 2024
Response from Kim on 22 Feb 2024
Thank you for leaving us a review and voicing your concern. The locks will be completed in the next 2 weeks. We do understand that this may cause an uncomfortable environment for some people and are doing our very best to have this completed.We are glad that you enjoyed our breakfast and hope to see you back at Best Western Plus in Morristown!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet and convenient for our needs.
Stayed 2 nights in Feb 2024
Response from Kim on 22 Feb 2024
Thank you for the great review! We are glad that you enjoyed your stay at the Best Western Plus in Morristown!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kim on 22 Feb 2024
Thank you for taking the time to leave us a review, and are glad that you enjoyed your stay at Best Western Plus in Morristown!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel stays I've ever had. The staff was friendly and very helpful. The breakfast was top notch.
Stayed 2 nights in Feb 2024
Response from Kim on 22 Feb 2024
Thank you for the wonderful feedback! We appreciate your kind words, and hope to see you back at the Best Western Plus in Morristown!

10/10 Excellent

Jackie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived alittle late but the staff was so welcoming! Rooms were clean and it was very quite!
Stayed 1 night in Feb 2024
Response from Kim on 22 Feb 2024
Thank you for the great review! Please come back and see us at the Best Western Plus in Morristown!

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updated and awesome!
Stayed 1 night in Feb 2024
Response from Kim on 22 Feb 2024
Thank you for the great review! We welcome you back at the Best Western Plus in Morristown!

6/10 Okay

mark

Stayed 1 night in Jan 2024
Response from Kim on 22 Feb 2024
Thank you for taking the time to leave us a review, we do hope you have a better experience on your future stays on the property.We do appreciate you choosing the Best Western Plus in Morristown!

8/10 Good

Shinji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kim on 19 Jan 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay!

10/10 Excellent

Joseph, Thorn Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with an outstanding staff.
Stayed 1 night in Jan 2024
Response from Kim on 19 Jan 2024
Thank you for the great review! We are glad that you enjoyed your stay!

10/10 Excellent

Kathryn

Stayed 1 night in Jan 2024
Response from Kim on 22 Feb 2024
Thank you for the great review! Please come back and see us at the Best Western Plus in Morristown!

10/10 Excellent

Teresa

Stayed 5 nights in Jan 2024
Response from Kim on 13 Jan 2024
Thank you for the great review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No surprises
The property is as advertised.
Stayed 1 night in Dec 2023
Response from Kim on 13 Jan 2024
Thank you for the great review!

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kim on 9 Jan 2024
We apologize that you did not have a good experience on our property. We do hope that you will give us another chance in the future. We do appreciate you choosing Best Western Plus in Morristown.

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Easy access, quiet, speedy check in, clean, and friendly!
Stayed 1 night in Jan 2024
Response from Kim on 8 Jan 2024
Thank you for taking the time to leave us a great review!

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible giant pillows Impossible to sleep on
Stayed 1 night in Jan 2024
Response from Kim on 8 Jan 2024
Thank you for taking the time to leave us a great review!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. I would stay here again.
Stayed 1 night in Jan 2024
Response from Kim on 8 Jan 2024
Thank you for taking the time to leave us a great review!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and quiet and an excellent hot breakfast
Stayed 1 night in Jan 2024
Response from Kim on 22 Feb 2024
Thank you for the great review! Please come back and see us at Best Western Plus in Morristown!

8/10 Good

Pengfei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient location (right off freeway) next to a Cracker and Barrel. There are ample parking spaces (well lit at night) and we did not have any problem to park our RV. The breakfast is very good. We got a room facing the freeway initially and could not get to sleep due to the road noise. I went to the front desk at mid-night and the staff switched us to a room facing the parking lot which was much quieter. We really appreciated the accommodation we received.
Stayed 1 night in Dec 2023
Response from Kim on 7 Jan 2024
Thank you for the great review!We are so glad our staff could accommodate you for a good night's rest.

10/10 Excellent

Pengfei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off freeway yet quiet; ample parking spaces (no problem to park my RV); great breakfast
Stayed 1 night in Dec 2023
Response from Kim on 26 Dec 2023
Thank you for the great review!