Classic Apartment, 1 Queen Bed | Private kitchen | Full-sized fridge, microwave, oven, toaster

Reviews of Le Plateau Boutique Apart Hotel

2 out of 5
Le Plateau Boutique Apart Hotel
3406 Rue St-Hubert, Montreal, QC

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 2 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

6.6/10

Cleanliness

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Kim

Travelled with family
Could be great, but needs work
Good: - Check in was smooth with email instructions and door codes - Apartment was spacious and well lit - mostly renovated except the bathroom Bad: - looks like the front door and two bedroom doors had been previously kicked in and poorly repaired - son was trapped in bedroom because door handle wasn't engaging properly and we had to remove the handle to get him out - bathroom door handle was finicky and needed help opening from the outside - Mouse droppings in the bathroom! I saw a mouse underneath the kitchen table - Traffic noise is quite loud (but that will be the same for most places in Montréal)
Stayed 2 nights in May 2024
Response from The Bay Suites on 28 May 2024
Thank you for sharing your detailed feedback with us. We're pleased to hear that check-in was smooth and that you found the apartment spacious and well-lit.We apologize for the issues you encountered during your stay, especially the door handle situations and the presence of mouse droppings. Rest assured, we're addressing these concerns to ensure a more enjoyable experience for our future guests.We appreciate your understanding and hope you consider staying with us again. Please recommend our properties to your friends and family for their visits to Montreal!

4/10 Poor

Yannick

Liked: Room comfort
La pire expérience que j'ai vécue. L'arrivée a été désastreuse. Je n'ai pas eu accès au logement no 1 la 1ère nuit parce que le code pour ouvrir la boîte à clé n'était pas le bon. Le service à la clientèle (en anglais seulement) continuait à me donner le même code. Ils n'avaient pas d'autres logements disponibles la 1ère nuit. J'ai dû louer une chambre dans un autre hôtel. Le lendemain, j'ai dû attendre jusqu'à 11h45 pour voir arriver 2 personnes de la maintenance. Eux aussi n'avaient pas la clé du logement. Après quelques heures, j'ai eu accès à un autre logement qui était libre. Vers 23h, une personne dans le couloir menant aux logements m'a dit qu'il avait loué le logement où j'étais situé. J'ai expliqué ma situation à la personne. Il est parti et je ne l'ai pas revu par la suite. Le logement qu'il m'avait donné était mieux que celui que j'ai loué. Pour la journée suivante, ils ont finalement régler le problème. J'ai pu parler à une personne qui parle français. Il avait la clé du logement 1 et j'ai pu m'installer dans ce logement. Je n'ai pas pu m'installer dans le logement où j'étais parce qu'il n'était pas libre. Le logement 1 est correct. Un peu de poussière. Dans la cuisine, il n'y a pas de fourchettes et de cuillères mais il y a assez de couteaux. Dans la salle de bain, pas de shampoing et le savon à mains n'est pas fonctionnel. J'ai dû aller en acheter. Le reste de mon séjour s'est passé comme prévu.
Stayed 5 nights in May 2024
Response from The Bay Suites on 28 May 2024
Nous sommes sincèrement désolés pour les difficultés que vous avez rencontrées lors de votre arrivée. Votre expérience ne reflète pas les normes élevées que nous visons à fournir.Nous sommes heureux d'apprendre que la situation s'est améliorée pendant votre séjour et que vous avez trouvé l'hébergement final satisfaisant. Vos commentaires sont précieux car nous nous efforçons continuellement d’améliorer nos services.Nous espérons que vous envisagerez de nous donner une autre opportunité de vous accueillir. Veuillez recommander nos propriétés à vos amis et à votre famille pour leurs futures visites à Toronto !

4/10 Poor

yannick

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2024
Response from The Bay Suites on 1 May 2024
Thank you for your feedback. Your comments are valuable to us. We aim to enhance our services based on your suggestions. Please share more details so we can improve.We would appreciate your considering recommending us to your friends and family. Thank you for your input, and we hope to exceed your expectations on your next visit.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice for how inexpensive it was. It would be nicer with some maintenance like fixing the broken window in the bedroom, getting a better lock on the door, having a bathroom handle that was attached firmly to the door, etc. I was willing to overlook these things because of the price.
Stayed 2 nights in Mar 2024
Response from The Bay Suites on 1 May 2024
We are delighted to hear that you had a very good stay with us! Your positive feedback about our well-located, clean, and functional accommodation means a lot to us. Providing excellent customer service is a top priority, and we're glad you found it good and fast when contacting us directly. Thank you for recommending us! We would love to welcome you back and also encourage you to share your experience with your friends and family.

6/10 Okay

Melissa

Stayed 1 night in May 2024
Response from The Bay Suites on 8 May 2024
Thank you for your feedback. We appreciate your input and will use it to improve our services. If you have any specific suggestions for us, please share them.We kindly ask you to recommend us to your friends and family. Your support means a lot to us.Looking forward to welcoming you back and exceeding your expectations.

10/10 Excellent

Leann

Stayed 1 night in Apr 2024
Response from The Bay Suites on 8 May 2024
Thank you so much for choosing to stay with us and for your fantastic 5-star rating! We are thrilled to hear that you enjoyed your experience with us.Your feedback means the world to us, and we genuinely appreciate your kind words. If you have a moment, we would love it if you could share your positive experience with your friends and family. Word-of-mouth recommendations like yours are invaluable to us.We hope to have the pleasure of welcoming you back soon for another exceptional stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards and safe travels!

10/10 Excellent

Gabriela

Stayed 10 nights in Mar 2024
Response from The Bay Suites on 22 Apr 2024
Thank you for your feedback, even though it was a tough rating. We're sorry we didn't meet your expectations. Your comments will help us improve for the future.If you have any suggestions, please let us know. We'd appreciate your recommending us to your friends and family.We hope to welcome you back and provide a better experience next time.