Suite, 1 Queen Bed | In-room safe, desk, soundproofing, iron/ironing board
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Reviews of Hôtel Ô Laval

3 out of 5
Hôtel Ô Laval
1375 Boulevard des Laurentides, Laval, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 508 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in Check out services are very good
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yu Ting

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price. Much cleaner than the motel nearby. Highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Dean

Stayed 1 night in May 2024
Response from réception on 18 May 2024
Bonjour Dean ! Ce fut un plaisir de vous accueillir à l'hôtel ! Merci pour cette magnifique note.

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent room with spacious shower room and nice bath tub. Quiet and clean!
Stayed 1 night in May 2024
Response from front desk on 16 May 2024
Thank you for taking the time to review our property. We are glad to see that you've enjoyed your stay with us and hope to see you soon.

6/10 Okay

Tiangong

Business traveller, Travelled with partner
Disliked: Cleanliness
Smells
Stayed 1 night in May 2024
Response from front desk on 16 May 2024
Thank you for taking the time to review our property. We will be adressing your concerns.

8/10 Good

Ernest

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room smelled musty
Stayed 3 nights in May 2024
Response from front desk on 16 May 2024
Thank you for taking the time to review our property. We will be adressing your concerns.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite experience was amazing, mood lighting and nice shower/tub! Clean facility, and friendly helpful staff!
Stayed 2 nights in May 2024
Response from front desk on 16 May 2024
Thank you for taking the time to review our property. We are glad to see that you've enjoyed your stay with us and hope to see you soon.

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place overall! Good for a short stay
Stayed 1 night in May 2024
Response from front desk on 16 May 2024
Thank you for taking the time to review our property. We are glad to see that you've enjoyed your stay with us and hope to see you soon.

10/10 Excellent

Mushfiq

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Although I mentioned earlier my check out would be around at 12pm at the counter and the recipientionist agreed, the Manager still called me for checked out the room at 11am. rest of the service including room standard was excellent.I am one of their loyal customer.
Stayed 1 night in Apr 2024
Response from front desk on 16 May 2024
Thank you for taking the time to review our property. We are glad to see that you've enjoyed your stay with us and hope to see you soon.

6/10 Okay

Joelle

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from front desk on 16 May 2024
Thank you for taking the time to review our property. We will use your feedbacks to implement improvements for future stays.

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Instructions on shower to switch between spray modes was backward to actual use, and bathroom lacked room fan function. Despite this, overall very positive stay!
Stayed 4 nights in Apr 2024
Response from Front desk on 19 Apr 2024
Thank you for taking the time to review our property. We will use your feedbacks to implement improvements for future stays.

8/10 Good

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice fancy rooms , no food. Loved the LED
Stayed 1 night in Apr 2024
Response from Front desk on 19 Apr 2024
Thank you Nadia for taking the time to review our property.

8/10 Good

Liang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
New decoration, economic stay
Stayed 2 nights in Mar 2024
Response from Front desk on 19 Apr 2024
Hi liang, Thank you for taking the time to review our property.

8/10 Good

Hendrik

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Great showers! Very quiet small Inn. My second time here. What I missed was room service! No room cleaning in six days, which was a surprise!
Stayed 6 nights in Mar 2024
Response from Front desk on 19 Apr 2024
Thank you for taking the time to review our property. We will use your feedbacks to implement improvements for future stays.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from La réception on 7 Apr 2024
Merci Adriana d’avoir pris le temps de noter/revoir notre établissement. Nous sommes ravis de constater que votre séjour parmi nous a été à la hauteur de vos attentes.

6/10 Okay

Marcel

Business traveller
Disliked: Staff & service
L’accueil du personnel est très ordinaire , on dirait au on les déranges . De plus j ai été obliger d attendre pour avoir ma facture il ouvre juste 8 am c est ordinaire L par contre les lieus son propre
Stayed 2 nights in Mar 2024
Response from la réception on 19 Apr 2024
Bonjour Marcel, Il est vraiment dommage que vous ayez été déçue de votre expérience. Nous vous remercions pour votre avis honnête et nous sommes particulièrement déçus du manque professionnalisme de notre employé à l'accueil, le suivi sera fait de notre coté.En espérant vous revoir tout de même!

6/10 Okay

Umair

Liked: Cleanliness
Disliked: Staff & service
It’s nice for single dude but not for family. Overall, it’s a nice place
Stayed 2 nights in Mar 2024
Response from Front desk on 19 Apr 2024
Hi Umair, Thank you for taking the time to review our property.

8/10 Good

Mohamad

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
It was good thank you
Stayed 1 night in Mar 2024
Response from Front desk on 22 Mar 2024
Thank you hope to see you again

8/10 Good

Kelsey

Travelled with family
.
Stayed 1 night in Mar 2024
Response from La réception on 21 Mar 2024
Merci Kelsey d’avoir pris le temps de noter notre établissement.

10/10 Excellent

Tae

Travelled with partner, Travelled with group
Liked: Amenities
Loved the self check-in option!
Stayed 1 night in Mar 2024
Response from Front desk on 21 Mar 2024
Thank you for taking the time to review our property. We are glad to see that you've enjoyed your stay with us and hope to see you soon.

8/10 Good

kimberly

Stayed 2 nights in Mar 2024
Response from La réception on 21 Mar 2024
Merci d’avoir pris le temps de noter/revoir notre établissement.

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Cool bro in the hishouse
Stayed 1 night in Mar 2024
Response from angelina on 15 Mar 2024
Dear Philippe, We are pleased to hear that you enjoyed your stay with us. Thank you for highlighting our services. We look forward to welcoming you soon.

10/10 Excellent

Laura

Stayed 2 nights in Mar 2024
Response from La réception on 7 Apr 2024
Bonjour Laura, un gros Merci d’avoir pris le temps de noter notre établissement. Nous sommes ravis de constater que votre séjour parmi nous a été à la hauteur de vos attentes.

10/10 Excellent

Mazen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, friendly staff, receptionist was very nice and welcoming. It’s close to lots of restaurants and 10-15 mins away from shopping mall laval. Overall great stay, nothing bad to say.
Stayed 1 night in Mar 2024
Response from Front desk on 7 Mar 2024
Dear Mazen, We are incredibly grateful that you took the time out to leave us this note. We look forward to your next visit.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 7 Mar 2024
Merci d’avoir pris le temps de noter/revoir notre établissement. Nous sommes ravis de constater que votre séjour parmi nous a été à la hauteur de vos attentes.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very pleasant. We really enjoyed the room.
Stayed 3 nights in Feb 2024
Response from Front desk on 7 Mar 2024
Merci beaucoup d’avoir pris le temps de laisser un commentaire sur notre établissement. Nous sommes toujours ravis de savoir que vous avez aimé votre séjour.

10/10 Excellent

Jules

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, accomodations are simple, clean and efficient. Close enough to Metro station with free parking for convenient access to MTL. Great spot if you have business in both Laval and MTL.
Stayed 4 nights in Feb 2024
Response from La réception on 7 Mar 2024
Merci beaucoup d’avoir pris le temps de laisser un commentaire sur notre établissement. Nous sommes toujours ravis de savoir que vous avez aimé votre séjour.

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from La réception on 7 Mar 2024
Merci d’avoir pris le temps de noter/revoir notre établissement. Nous sommes ravis de constater que votre séjour parmi nous a été à la hauteur de vos attentes.

6/10 Okay

spencer

Liked: Cleanliness, staff & service
Very clean. Rooms are expensive compared to utilities you get in room
Stayed 1 night in Feb 2024
Response from Front desk on 7 Mar 2024
Thank you for taking the time to review our property. We will be adressing your concerns.

10/10 Excellent

ROCK, ST-DENIS-DE-BROMPTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 7 Mar 2024
Merci d’avoir pris le temps de noter/revoir notre établissement. Nous sommes ravis de constater que votre séjour parmi nous a été à la hauteur de vos attentes.

8/10 Good

Stéphane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from La réception on 23 Feb 2024
Bonjour Stephane, Merci d’avoir pris le temps de noter/revoir notre établissement.

8/10 Good

Myriam

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything sas very fine for the Price
Stayed 1 night in Feb 2024
Response from Front desk on 23 Feb 2024
Hi Myriam, Thank you for taking the time to review our property.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Front desk on 23 Feb 2024
H Carol, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our rooms and staff was appreciated.

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
The price matched the value I paid through Expedia. Nothing special, but more notably, nothing wrong. I wouldn’t eat off the floors, but the linens were all immaculate white. Staff was straight forward and friendly. Check in and out went smooth. An unexpected $150 deposit when I checked in that I believe has been returned.
Stayed 1 night in Feb 2024
Response from Front desk on 23 Feb 2024
Thank you for taking the time to review our property.

10/10 Excellent

Kaylen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 23 Feb 2024
Bonjour Kaylen, Merci beaucoup d’avoir pris le temps de noter/revoir notre établissement. Nous sommes ravis de constater que votre séjour parmi nous a été à la hauteur de vos attentes.

10/10 Excellent

samar

Liked: Property conditions & facilities
Room is really nice and lights and bathroom are very good
Stayed 1 night in Feb 2024
Response from Front desk on 23 Feb 2024
Thank you very much for taking the time to review our property. It's always heartwarming to hear that our rooms and staff was appreciated.

8/10 Good

Vlad

Liked: Cleanliness, staff & service
It's ok to stay for a night. There is no breakfast or any common area. The TV system is a relic, some blurry analog channels, but there is WiFi.
Stayed 1 night in Feb 2024
Response from Front desk on 16 Feb 2024
Thank you for taking the time to review our property.

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service
A lot of litter in the parking area, maybe due to the time of year but regardless it could be better
Stayed 1 night in Feb 2024
Response from La réception on 14 Feb 2024
hi, thank you for taking the time to review our property.

2/10 Terrible

Normand

Disliked: Cleanliness, staff & service, property conditions & facilities
La réception était fermée à mon arrivée. Le guichet d’enregistrement automatisé était hors fonction. Le numéro de téléphone à rejoindre était également non fonctionnel; on nous répondait que la boîte vocale n’avait pas été activée. Bref, à 23h, aucun accès possible à ma chambre qui était déjà payée. J’ai dû me délocaliser ailleurs pour la nuit!
Stayed 1 night in Feb 2024
Response from La réception on 11 Feb 2024
Bonjour Normand/Nathalie, merci d'avoir pris le temps de nous faire part de vos réflexions et de vos commentaires. Nous vous remercions pour votre avis honnête et nous sommes particulièrement déçus de cette situation complètement hors de nos habitudes. Le suivi auprès des employés responsables ainsi que les directeurs a été fait et sera poursuivi afin qu'aucune autre situation dans ce genre ce reproduit. Nous examinerons pourquoi les normes n'ont pas été maintenues à cette occasion.Cordialement

10/10 Excellent

Gilles

Stayed 1 night in Feb 2024
Response from La réception on 14 Feb 2024
Bonjour Gilles, Merci beaucoup d’avoir pris le temps de laisser une note sur notre établissement. Nous sommes toujours ravis de savoir que vous avez aimé votre séjour.

10/10 Excellent

Sabine

Stayed 1 night in Feb 2024
Response from La réception on 21 Mar 2024
Merci d’avoir pris le temps de noter/revoir notre établissement. Nous sommes ravis de constater que votre séjour parmi nous a été à la hauteur de vos attentes.

10/10 Excellent

Adriana Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ihighly recommend staying at the Luxe O for its exceptional services.
Stayed 1 night in Feb 2024
Response from Front desk on 11 Feb 2024
Thank you for taking the time to review our property. We are glad to see that you've enjoyed your stay with us and hope to see you soon.

6/10 Okay

Nathalie

Disliked: Property conditions & facilities
C'est affiché comme un hôtel, mais c'est plutôt un môtel. La chambre est très petite. Peu de stationnement. Aucune lampe de chevet, pas pratique pour la lecture ou pour avoir une ambiance plus douce. Doit se relever pour fermer la lumière. Aucun bain, seulement une douche et le robinet ne fonctionnait pas bien. Je devais continuer l'ajuste pour ne pas avoir de l'eau trop chaude ou trop froide dans la douche. Fait la job pour une nuit, mais sans plus.
Stayed 1 night in Feb 2024
Response from La réception on 8 Feb 2024
Bonjour Nathalie, Il est vraiment dommage que vous ayez été déçue de votre expérience. Nous sommes désolés de ne pas avoir pu satisfaire vos attentes. Nous utiliserons vos commentaires afin d’incorporer des améliorations pour nos futurs séjours.

10/10 Excellent

Eugene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a few days so did not require daily cleaning. When I asked the cleaning staff for extra towels and coffee they stopped what they were doing and pleasantly responded. They were great. The rooms were big and they had 2 bar stool type chairs. I prefer to sit in normal sized chair when watching TV. Otherwise everything was great
Stayed 6 nights in Jan 2024
Response from Front desk on 8 Feb 2024
Thank you for taking the time to review our property. We are glad to see that you've enjoyed your stay with us and hope to see you soon.

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern looking
Stayed 1 night in Feb 2024
Response from La réception on 8 Feb 2024
Merci d’avoir pris le temps de noter/revoir notre établissement.

6/10 Okay

Angélique

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La réception on 8 Feb 2024
Bonjour Angélique, Merci d’avoir pris le temps de noter/revoir notre établissement.

10/10 Excellent

john k

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from La réception on 25 Jan 2024
Merci beaucoup d’avoir pris le temps de laisser un commentaire sur notre établissement. Nous sommes toujours ravis de savoir que vous avez aimé votre séjour.

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from La réception on 25 Jan 2024
Bonjour Anne, Il nous fait plaisir de savoir que vous avez aimé votre séjour à l'hôtel Newstar. Nous espérons vous revoir bientôt !

10/10 Excellent

Evodie

Liked: Amenities
Stayed 1 night in Jan 2024
Response from La réception on 25 Jan 2024
Bonjour Evodie, Merci d’avoir pris le temps de noter/revoir notre établissement. Nous sommes ravis de constater que votre séjour parmi nous a été à la hauteur de vos attentes.