Sun deck

Reviews of AC Hotel by Marriott Montreal Downtown

4 out of 5
AC Hotel by Marriott Montreal Downtown
250 Rene Levesque West, Montreal, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 780 out of 1117 reviews" "
Rating 8 - Good. 224 out of 1117 reviews" "
Rating 6 - Okay. 68 out of 1117 reviews" "
Rating 4 - Poor. 27 out of 1117 reviews" "
Rating 2 - Terrible. 18 out of 1117 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay and the staff went the extra steps to ensure our stay was amazing. Showing up with a sports car they did ensure that I had options for ground clearance when parking underground. The room was clean and full windows for great light. Beds are comfortable and very quiet. I highly recommend this for anyone who wants to visit Montreal and be in walking distance to all attractions and amenities.
Stayed 2 nights in May 2024
Response from Front desk team on 22 May 2024
All the team thanks you for your note and your comment Charles !We hope to welcome you again for a next stay in Montreal !

6/10 Okay

wankui

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was really nice at Ac hotels, but it was a little loud if someone had a suitcase the floor above me. The pool was great but the hot tub had a lot of bubbles in it. I was on a hike and I kind of got lost, but there was a tall Desjardins building near the hotel so I found my way back. The shower had a bump but it was fine. The bar food was good but it was EXPENSIVE. A shrimp with a oyster and sauce cost 36 dollars. The gym has those treadmills that you can go on a hike on. Overall I think the hotel was great I didn’t get disturbed or anything bad happened. Security deposit is 150 and parking is 85 so it’s better to park beside the Desjardins.
Stayed 2 nights in May 2024
Response from Alexi on 23 May 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Montreal Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but also exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories here whenever your travels bring you back to Montreal. Sincerely,

4/10 Poor

Yushan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
poor wifi no room ready till 5pm
Stayed 1 night in May 2024
Response from Mariana on 21 May 2024
Thank you for your note and comment, Mr. Peng. We sincerely apologize for the Wi-Fi issues in your room. Regarding your accommodation, your check-in for the first room was at 3 pm. Please note that guaranteeing two rooms next to each other on the same floor simultaneously is not always possible. However, at the time of your check-in, other rooms were available. We hope you still had a pleasant stay in Montreal with us. Thank you for your understanding

10/10 Excellent

Donovan, Toronto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ewas great
Stayed 1 night in May 2024
Response from Front desk team on 21 May 2024
Thank you so much for your note and your comment !

2/10 Terrible

Yuanyuan

Stayed 1 night in May 2024
Response from Front desk team on 22 May 2024
Thank you for your note.

4/10 Poor

Nhat

Travelled with partner
No toothpaste, toothbrush,
Stayed 2 nights in May 2024
Response from Front desk team on 20 May 2024
Thank you Nhat for your note and your comment. We sincerely apologize for this inconvenience during your stay but these amenities do not part of AC standards. We hope you still had a good stay with us.Kind regards

10/10 Excellent

Michael

Travelled with family
I like the service and the jacuzzi
Stayed 2 nights in May 2024
Response from Front desk team on 20 May 2024
All the team thanks you for your note and feedback Michael.We are looking forward to welcoming you again for a next stay in Montreal !

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was good nothing wrong with that
Stayed 3 nights in May 2024
Response from Front desk team on 17 May 2024
Thank you so much for your note and comment Angel !

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
City Noise .Windows are not sound proof. Breakfast is not included while the roosm cost is alreasldy at the highside.
Stayed 1 night in May 2024
Response from Front desk team on 17 May 2024
Thank you Robert for your feedback about your stay, we sincerely apologize that your stay did not live up to your expectations.We take your comments into account.Kind regards,

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Front desk team on 17 May 2024
Thank you for your note and your comment Sabrina !

8/10 Good

Alexandre

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from Front desk team on 17 May 2024
All the team thanks you for your note and comment Alexandre !

8/10 Good

Alisha, pembroke

Stayed 4 nights in May 2024
Response from Front desk team on 17 May 2024
All the team thanks you for your note Alisha !

10/10 Excellent

Metina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front desk team on 17 May 2024
Thank you so much for your note Metina !

10/10 Excellent

Haider

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Parking is tough. I have a suv and it was a bit of effort to park. Other than that there is china town nearby which is great to explore.
Stayed 1 night in May 2024
Response from Front desk team on 15 May 2024
Thank you for your note and comment Haider !

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything 5 min walk to Chinatown old Montreal st Catherine st all walkable
Stayed 3 nights in May 2024
Response from Front desk team on 15 May 2024
Thank you so much for your feedback about your stay Elizabeth !

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room and really confortable King bed ! The Light switches were a bit confusing...
Stayed 1 night in May 2024
Response from Front desk team on 15 May 2024
All the team thanks you for your feedback about your stay Noah.We looking forward to welcome you again !

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff, great location
Stayed 4 nights in May 2024
Response from Sam on 13 May 2024
Thank you so much for your comment Philip, We are delighted to hear that you love your beautiful room, our friendly staff and the central location of the hotel. Looking forward to welcome you again !

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sam on 14 May 2024
Thank you so much for your review Natalie, Looking forward to welcome you again for any future stay in Montreal !

10/10 Excellent

Thalia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great service.
Stayed 6 nights in May 2024
Response from Sam on 13 May 2024
Thank you very much for your comment Thalia, We are overjoyed that you love both the hotel and the quality of the services we provide !Looking forward to welcome you again for your next trip in Montreal !

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so good
Stayed 1 night in May 2024
Response from Sam on 13 May 2024
Thank you so much for your review Sydney, Looking forward to welcome you again for your next stay in Montreal !

6/10 Okay

Gabi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, but the room wasn't quite what we were expecting for the cost. The sink was clogged and the bathroom has a really weird layout, no privacy at all...
Stayed 2 nights in May 2024
Response from Front desk team on 17 May 2024
Thank you for your feedback about your stay Gabi, we sincerely apologize for the inconvenience about your room.Do not hesitate to contact the front desk during your stay to see what we can do for you.Kind regards

8/10 Good

MANISH, OAKVILLE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in May 2024
Response from Sam on 10 May 2024
Thank you so much for your comment Manish, We are pleased to hear that you've had such an amazing stay with us, and are looking forward to welcome you again!

10/10 Excellent

Sanobar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice and clean hotel. It's not big but has everything you need. Unlike USA hotels they are not generous with towels and robes. I think you need to call and ask for more. Parking space is very tight. I would not recommend traveling with vans or big cars in general. Everything else is excellent for a 4 star hotel. The views from the pool are are amazing.
Stayed 2 nights in Apr 2024
Response from Alexi on 9 May 2024
We are delighted to have been your chosen hotel during your recent stay in Montreal. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories with us whenever your travels bring you back to Montreal. Sincerely,

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel very clean! staff are very polite and helpful and everywhere is walkable.
Stayed 2 nights in May 2024
Response from Front desk team on 7 May 2024
All the team thanks you for your feedback about your stay Sonia !!

10/10 Excellent

Paul, Burlington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was modern, nice style and clean. Pool and hot tub were clean. Even the parking garage was spotless. Nothing to complain about. Very nice.
Stayed 3 nights in May 2024
Response from Front desk team on 6 May 2024
Thank you so much for your feedback about your stay !

10/10 Excellent

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staying experience!
Stayed 2 nights in May 2024
Response from Front desk team on 6 May 2024
All the team thanks you for your note and your comment !

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great - now a bit exoensive
Stayed 10 nights in Feb 2024
Response from Front desk team on 6 May 2024
Thank you for your note Andre !

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front desk team on 6 May 2024
Thank you Franco for your note !

10/10 Excellent

Ryan

Stayed 1 night in May 2024
Response from Alexi on 23 May 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Montreal Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but also exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories here whenever your travels bring you back to Montreal. Sincerely,

6/10 Okay

Alba

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The jacuzzi was no working sunday
Stayed 1 night in Apr 2024
Response from Front desk team on 3 May 2024
Thank you Alba for your feedback, we're sincerely apologize about the jacuzzi. We hope that you still had a good stay with us.Best regards

10/10 Excellent

Tracy Lynne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024
Response from Front desk team on 3 May 2024
Thanks so much for your feedback !We looking forward to welcome you again.

10/10 Excellent

Younglee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexi on 2 May 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Montreal Downtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but also exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the AC Hotel Montreal Downtown and we hope you choose to create more memories here whenever your travels bring you back to Montreal. Sincerely,

6/10 Okay

Amanda

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front desk team on 1 May 2024
Thank you for your note Amanda.

8/10 Good

Yuen Wun Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk team on 30 Apr 2024
All the team thanks you for your note about your stay !

10/10 Excellent

Amira

Travelled with group
Liked: Amenities
We had an awesome gateway
Stayed 1 night in Apr 2024
Response from Front desk team on 29 Apr 2024
Thank you for your comment and your note Amira !We looking forward to welcome you again !

8/10 Good

Nodira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the room and the staff was responsive. I didn't like that there was no toothpaste in the room.
Stayed 2 nights in Apr 2024
Response from Front desk team on 26 Apr 2024
Thank you for your comment about your stay, we are delighted that your stay went well and we apologize for the toothpaste inconvenience.Unfortunately, this is not part of AC Marriott standards.We looking forward to welcome you again for a next stay in Montreal !

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024
Response from Front desk team on 26 Apr 2024
All the team thanks you for your feedback about your stay !

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front desk team on 26 Apr 2024
Thank you for your note about your stay Kristy !

10/10 Excellent

Claude

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Front desk team on 25 Apr 2024
Toute l'équipe vous remercie pour votre note !

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of dining options within walking distance. Hotel room was clean and spacious.
Stayed 2 nights in Apr 2024
Response from Front desk team on 25 Apr 2024
All the team thanks you for your feedback about your stay Rosa !

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk team on 25 Apr 2024
Merci pour votre note Alexandre !

4/10 Poor

Redwan

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room temperature was set too hot. There was no way to control the heating or cooling. I have never had to wake up in the middle of the night at a hotel stay because the room was too hot. Even after complaining to staff in the middle of the night they weren’t able to fix it or offer any help other than provide 2 small fans. Quite disappointed with my stay.
Stayed 1 night in Apr 2024
Response from Alexi on 2 May 2024
We would like to apologize for the issues you encountered during your stay with us. The experience you described is not characteristic of the level of service our associates strive to provide. Maintenance issues can raise without warning and we are sorry to hear that we did not meet your expectations when it came to resolve the situation. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for taking the time to share your experience with us as it helps us see our product through the eyes of our valued guests.

10/10 Excellent

Wayne

Stayed 2 nights in Apr 2024
Response from Sam on 10 May 2024
Thank you so much for your review Wayne, Looking forward to welcome you again for your future stay in Montreal!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet hotel room. Great area, very walkable.
Stayed 1 night in Feb 2024
Response from Front desk team on 25 Apr 2024
Thank you so much Sandra for your comment !We looking forward to welcome you for your next stay in Montreal.

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and. Spacious rooms. The pool was beautiful and well maintained. Would come back.
Stayed 2 nights in Apr 2024
Response from Sam on 23 Apr 2024
Thank you so for your comment !We're glad that you've enjoyed our spacious rooms as well as our beautiful pool, and we hope to see you at our hotel very soon!

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 23 Apr 2024
Thank you for your comment Geoff.We are glad that you've enjoyed your stay with us and hope to see you again in the near future!

10/10 Excellent

María fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check in and smells good
Stayed 1 night in Apr 2024
Response from Front desk team on 29 Apr 2024
Thank you for your feedback, we are delighted to know that you had a good stay with us !

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is in the perfect location to sightsee or take the Metro to go anywhere. The room was clean with a great view of the streets. The pool and hot tub were a great option to have during the rainy nights my husband and I spent at the hotel. There is plenty of food and shopping nearby. Overall, I would absolutely come back.
Stayed 3 nights in Apr 2024
Response from Front desk team on 16 Apr 2024
Thank you for your feedback about your stay Emma, the whole team is delighted that you had a pleasant stay with us.We will be delighted to welcome you again for a future stay in Montreal !

10/10 Excellent

Aldrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great location
Stayed 1 night in Apr 2024
Response from Front desk team on 16 Apr 2024
Thank you for your comment!

10/10 Excellent

Vinus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely come back!
Stayed 3 nights in Mar 2024
Response from Front desk team on 16 Apr 2024
All the team thanks you for your comment ! We looking forward to welcome you again for your next stay in Montreal.