Airport Hotels, Montgomery Regional (MGM)

"Lacking service. No real staff to help ensure guest satisfaction. Rooms are not clean"

"I literally stepped on a live cockroach in the room, which had several broken things such as the ice tray. The ice bucket itself had spots of rust. The bedsheet had been put on inside out and was not fitted properly. There was hair in the sink upon arrival in the room. It was just as despondent as one might think a hotel in Montgomery, Alabama it was going to be, but I thought staying at the Hilton property would negate this fact somewhat. The only thing going for this place is the amazing staff. But that is literally the only thing. "

"Everything was great except for missing dishes and cups in the cabinets. The included breakfast was really good."

"The staff were polite and professional. The bed was comfortable and cleaning was consistent."

"It would be nice to have freezer accommodation in rooms"

"Second time staying here and probably last. Tried to book room thru their website. Was more than Expedia and wouldn’t match and I’m a Marriott member and still wouldn’t do anything. So booked thru Expedia. Room was dusty and didn’t even give new glasses after we used them. Then 2x our key card stopped working. Asked to talk to a manager. Was given a number to call. Called and it just rang so couldn’t leave a number. Then called and asked front desk to have someone call back. Still nothing. Hotel is nice and great location but maybe want to check elsewhere"

"Decent breakfast in the morning, rooms were pretty spacious, but had a mild musty smell upon entering. Beds were ok. The toilet kept running every 10 minutes, but we got used to it."

"The kitchen would have been sufficient but we ate out the whole time. The staff was friendly, helpful and so cheerful Did not eat breakfast. "

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