Broadwater Lodge | Exterior
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Reviews of Elk Springs Resort

3 out of 5
Elk Springs Resort
228 Dry Branch Road, Monterville, WV

Reviews

9.4

Exceptional

Rating 10 - Excellent. 78 out of 108 reviews" "
Rating 8 - Good. 25 out of 108 reviews" "
Rating 6 - Okay. 2 out of 108 reviews" "
Rating 4 - Poor. 1 out of 108 reviews" "
Rating 2 - Terrible. 2 out of 108 reviews" "

9.4/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bernadette

Liked: Cleanliness, property conditions & facilities
Beautiful
Stayed 2 nights in May 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Amanda on 27 Feb 2024
Thank you for staying with us! We hope you enjoyed your stay and will visit with us again in the future.

10/10 Excellent

Benjamin

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Amanda on 21 Feb 2024
Thank you for staying with us! We hope you enjoyed your stay and will visit with us again in the future.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, room comfort
Fantastic stay - would book again
The Hippie suite was perfect for the three of us for our weekend ski trip at Snowshoe. The place was very clean and cozy. Love how we park right at our suite’s doorstep, and the fly shop/restaurant is just across the street. Check-in was a breeze. The food selection at the restaurant was pretty good. The road to get to Elk Springs Resort is a little narrow - we often had pull off the road a little and stop to let other cars pass, especially with the snow and ice. Other than that, this stay was a 10/10, would book again!
Stayed 2 nights in Feb 2024
Response from Amanda on 20 Feb 2024
We are very glad you enjoyed your stay with us! Thank you for giving us the opportunity to accommodate you. We hope you will visit with us again in the future. Have a great year!

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities
We stayed in the Nascar room. The mattress on the Dale Jr side of the room needs to be replaced. Everything else was excellent.
Stayed 2 nights in Feb 2024
Response from Amanda on 5 Feb 2024
Thank you for staying with us! We are glad you enjoyed your stay, aside from the bed. We are actually going to replace that mattress along with multiple others this spring as part of the replacement schedule. I’m sorry it wasn’t comfortable during your stay. But, thank you so much for the feedback. We hope you will stay with us again in the future.

10/10 Excellent

Nora

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Each cabin/unit has a different theme. We stayed in the "Harley" unit which was beautifully decorated in Harley colors and decor. Room was very clean and attention to detail had been taken.
Stayed 2 nights in Jan 2024
Response from Amanda on 27 Jan 2024
We are glad you enjoyed your stay with us and your expectations were met. We hope to see you again in the future!

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, room comfort
Hard to find
The resort was fine. What they dont mention is that its very difficult to find. Google maps will let you know that you have arrived. But the reality is that you have another 10 miles to go. We drove back and fourth in the pitch black late at night. There was a wonderful woman that stopped to help us, she led us to the resort. She was an Angel! We would have never found this olace if it wasnt for her. When you see the sign to the resort, just know its 10 more miles to the middle if no where.
Stayed 1 night in Jan 2024
Response from Amanda on 22 Jan 2024
We are sorry you had trouble finding us. However, we do post that you should NOT use gps within an hour of our resort because there is no cell service and there are a lot of backroads that can get you here, but we suggest not using them in the winter months. We do have directions on our website which will give you the best route to take. And of course, you may call us at anytime to double check directions before your trip. We are glad someone was able to show you how to get here!

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amanda on 18 Jan 2024
Thank you for staying with us! We hope you enjoyed your stay and will visit us again.

10/10 Excellent

Haoyu

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amanda on 18 Jan 2024
Thank you for staying with us! We hope to see you again in the future. Have a great new year!

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great all around. comfy and cozy after a long day of snowboarding. Made key accommodations for a late arrival/check in. easy check out. good communication for weather updates. Will be returning often
Stayed 2 nights in Jan 2024
Response from Amanda on 18 Jan 2024
Thank you for staying with us! I am glad you enjoyed your stay. We look forward to seeing you again in the future! Have a great new year!

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Amanda on 18 Jan 2024
We are glad you enjoyed your stay with us! We hope to see you again soon. Have a great new year!

10/10 Excellent

Joseph

Stayed 3 nights in Jan 2024
Response from Amanda on 18 Jan 2024
We are glad you enjoyed your stay with us! We hope to see you again. Have a great new year!

8/10 Good

Jennifer

Stayed 5 nights in Dec 2023
Response from Amanda on 18 Jan 2024
Thank you for staying with us. We hope you enjoyed your stay and will visit us again.

10/10 Excellent

Josh

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful atmosphere.
Stayed 3 nights in Dec 2023
Response from Amanda on 1 Jan 2024
We are glad you enjoyed your stay! We hope to have you as our guest again in the future.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, room comfort
A Great Stay!
This stay turned out to be a very pleasant surprise! It was the only thing we could find near Snowshoe (last minute), but was so much more than we expected!! Large great room with connecting cabin rooms(w private bathroom). Full size community kitchen. Great place for family/friend gathering! Although it is far from almost everything, they have every amenity needed, and they communicate very well!! They even have their own bar/restaurant onsite. It was about 45 min drive to Snowshoe. Try it! You’ll be happy you did!
Stayed 2 nights in Dec 2023
Response from Amanda on 1 Jan 2024
We are so happy you enjoyed your stay!! You are welcome back as our guests anytime. We hope to see you again in the future. Have a great new year!

10/10 Excellent

Vanessa

Stayed 2 nights in Dec 2023
Response from Amanda on 1 Jan 2024
We are happy you enjoyed your stay! We hope to see you again in the future.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, room comfort
Snowshoe getaway
Nice Cabins, pretty area. If it is going to snow i would recommend 4wd.
Stayed 2 nights in Dec 2023
Response from Amanda on 1 Jan 2024
We are glad you enjoyed your stay with us! We hope to have you back in the future.

10/10 Excellent

Noah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amanda on 1 Jan 2024
We are glad you enjoyed your stay with us!

10/10 Excellent

Gloria

Liked: Cleanliness, room comfort
Our experience was very good , the Lodge was very nice and very clean. Great time of year to go . The staff was very nice
Stayed 2 nights in Oct 2023
Response from Amanda on 9 Nov 2023
Thank you for staying with us. We are glad you enjoyed your stay and hope you will visit with us again in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Great weekend
We stayed here for a couples weekend to see the beautiful fall leaves. We had a great time in the movie cabin and loved the privacy of the shower house. We visited many things in the area ie Cass, Snowshoe. The restaurant is wonderful A++!!!
Outside the main building
Pan seared trout❤️
Side view from the main office
Trout
Stayed 2 nights in Oct 2023
Response from Amanda on 17 Oct 2023
We are so glad you enjoyed your stay with us!! Please come back and see us again anytime!

10/10 Excellent

Renee

Liked: Cleanliness, room comfort
Nice & Quiet
Very neat & quiet studio cabin. Loved rocking on the porch listening to the river. Great food & friendly service.
Stayed 2 nights in Sep 2023
Response from Amanda on 28 Sept 2023
We are so glad you enjoyed your stay with us! Please come back and see us again soon.

10/10 Excellent

Karen

Stayed 2 nights in Sep 2023
Response from Amanda on 10 Oct 2023
We hope you enjoyed your stay and will visit with us again in the future!

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Was not notified we needed to bring our own towels and shower supplies. Our cabin was the furthest from toilet/shower facilities, a problem for 81/80 y/o travelers.
Stayed 3 nights in Aug 2023
Response from Amanda on 22 Sept 2023
I'm sorry you did not see that information listed under the cabin description. We do have towels upon request for those that do forget their bath linens. We hope you enjoyed the rest of your stay aside from those issues.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the property. The Jungle Unit was even better than the pictures online. Ellie Mae's Restaurant was great! The food was great, especially the Mac and Cheese and trout, and the service was amazing. From the moment we walked in me felt like we were friends and not customers. Our only issue was not with the resort, but with Google Maps which had the milage wrong on the maps we printed off. We had a hard time finding it, thinking we had driven too far when in fact it wasn't far enough. We ended up stuck in a mud hole and missed our first night at the cabin. But once we did arrive, it definately didn't disapoint. The trout ponds are great! We rode the Cass railway Bald Knob adventure and loved it as well. We had a great trip, it just wasn't long enough. We are looking forward to our next visit.
Stayed 2 nights in Aug 2023
Response from Amanda on 22 Sept 2023
We are so glad you enjoyed your stay with us! Glad you got to enjoy some of the things our area has to offer. Looking forward to seeing you again!

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Amanda on 22 Sept 2023
We are glad you enjoyed your stay! We hope to see you again in the future.

10/10 Excellent

Bonnie

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Amanda on 20 Aug 2023
Thank you for staying with us. We are happy you enjoyed your stay and hope you will visit with us again in the future!

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, quite, and safe rental property. Such a nice experience sleeping in the forest and getting away from cell signal for a few days. I would not hesitate renting again.
Stayed 4 nights in Jul 2023
Response from Amanda on 7 Aug 2023
Thank you for staying with us! We are glad you enjoyed your stay and hope you will visit with us again in the future.

10/10 Excellent

Amparo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and lodge. Lodge was clean and well maintained! Room was cozy and inviting. Everyone was helpful and friendly! Great services at the restaurant and gift shop. Way better than we imagined. We will definitely return in the future!
Stayed 2 nights in Jul 2023
Response from Amanda on 31 Jul 2023
Thank you for staying with us! We are so happy you enjoyed your stay. We look forward to having you as our guest again in the future.

8/10 Good

Sandra

Stayed 4 nights in Jun 2023
Response from Amanda on 24 Jun 2023
Thank you for staying with us! We hope everything was to your liking and you will visit with us again in the future.

8/10 Good

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Its a nice place right on the river. very quiet and beautiful.
Stayed 3 nights in Feb 2023
Response from Amanda on 13 Mar 2023
Thank you for staying with us! We hope you enjoyed your stay and will visit with us again in the future.

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and interactive. I wasn’t sure what to expect when I booked the lodge, goal was affordable lodging near Snowshoe Mountain in order to ski. We were pleasantly surprised and will definitely return 😊
Stayed 2 nights in Feb 2023
Response from Amanda on 13 Mar 2023
Thank you for staying with us. We are glad you enjoyed your stay and your expectations were met! Please visit with us again in the future.

10/10 Excellent

Natalia

Stayed 2 nights in Feb 2023
Response from Amanda on 13 Mar 2023
Thank you for staying with us. We hope you enjoyed your stay and will visit with us again in the future.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, room comfort
Farm House Cabin review
We had a nice stay in the Farm House Cabin, which is part of the Elk Springs Resort. The cabin is rustic, comfortable, and worked very well for our weekend stay. We rented the cabin to ski at Snowshoe Mountain, which is almost exactly a half hour away. My only complaint relates to the appliances. The Whirlpool electric stove only worked intermittently due to a bad electrical connection, and the refrigerator is very old -- the freezer was not able to keep our items frozen. Given the price to stay, appliances should function properly.
Stayed 3 nights in Feb 2023
Response from Amanda on 23 Feb 2023
Thank you for staying with us! I’m sorry you had trouble with the appliances, this is the first we were made aware of any issues. The cook stove is only two years old. We will have our maintenance guy to check both of them out. We are glad you enjoyed your trip to Snowshoe. We hope you will visit with us again in the future!

10/10 Excellent

Eileen

Stayed 2 nights in Feb 2023
Response from Amanda on 23 Feb 2023
Thank you for staying with us! We hope you enjoyed your stay and will come back in the future.

10/10 Excellent

FABRIZIO E

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from Amanda on 7 Feb 2023
Thank you for staying with us! We hope your stay was enjoyable. Please visit us again in the future.

10/10 Excellent

Alicia

Liked: Cleanliness, room comfort
It was amazing. We will be going back!
Stayed 2 nights in Feb 2023
Response from Amanda on 7 Feb 2023
Thank you for staying with us! We are glad you enjoyed your stay. We hope you will visit us again in the future.

6/10 Okay

Melissa

Stayed 2 nights in Jan 2023
Response from Amanda on 13 Mar 2023
Thank you for staying with us. Please let us know how we can help make your stay better next time.

8/10 Good

Timothy

Stayed 2 nights in Jan 2023
Response from Amanda on 30 Jan 2023
Thank you for staying with us. We hope you enjoyed your stay and will visit with us again in the future.

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2023
Response from Amanda on 25 Jan 2023
Thank you for staying with us! We hope you enjoyed your stay and will visit with us again in the future.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was very remote. Exactly as described. it was winter and we were only there at night so I can't speak to the amenities on the property. But the room was nice and clean. If the restaurant is closed, as it was during our visit, there are little to no food options in a 10 to 15 mile radius.
Response from Amanda on 20 Jan 2023
Thank you for staying with us! We hope you will visit with us again in the future.

10/10 Excellent

Casey

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was very affordable as opposed to other lodging options we were looking at for a weekend of skiing and snowboarding at Snowshoe. It is a little bit further from the mountain, but a manageable ~35 min drive. The savings in lodging make it worth it. On top of that it is a beautiful lodge and the room was very nice. There is also a shared kitchen if you want to save money on dining out and laundry machines should you need them. Would stay here again!
Response from Amanda on 19 Jan 2023
Thank you for staying with us! I'm glad you enjoyed your stay and hope you will visit with us again in the future. Have a great new year!

8/10 Good

michael

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2023
Response from Amanda on 19 Jan 2023
Thank you for your stay! We hope you enjoyed your stay and will visit again with us again.

10/10 Excellent

Mary

Stayed 2 nights in Jan 2023
Response from Amanda on 19 Jan 2023
Thank you for staying with us! We hope you enjoyed your stay and will visit with us again in the future.

10/10 Excellent

Mark

Stayed 2 nights in Jan 2023
Response from Amanda on 19 Jan 2023
Thank you for staying with us. We hope you enjoyed your stay and will visit with us again in the future.

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place to enjoy the outdoors
Response from Amanda on 15 Jan 2023
Thank you for staying with us! We hope you enjoyed your stay and will visit with us again soon. Have a great new year!

8/10 Good

Ho Jung

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like this resort. Considering the price, it is good. I enjoyed time at this resort. The space is enough and comfortable to stay. This resort is far away about 40 min from snowshoe ski place. There is no phone connection and very limited to connect Wi-Fi.
Response from Amanda on 9 Jan 2023
Thank you for staying with us. I’m glad you enjoyed your stay. Unfortunately, we are in a very rural area and there is no cell coverage and the satellite WiFi isn’t the greatest. You are always welcome to use the landline telephone. We hope you will come back and visit with us.

2/10 Terrible

Paydon

Stayed 3 nights in Jan 2023
Response from Amanda on 7 Jan 2023
We are sorry your expectations were not met. Smoking is not permitted in any of our cabins or rooms and we were only trying to collect a smoking charge of 150 when the charge is actually 500. Guest refused to pay and proceeded to react in a very disrespectful manner.

10/10 Excellent

Stan

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from Amanda on 6 Jan 2023
Thank you for staying with us. Thank you for leaving the space in great condition. We are glad you enjoyed your stay and will visit with us again in the future.

10/10 Excellent

Gabrielle

Liked: Cleanliness, amenities, property conditions & facilities
We LOVED our stay at the resort. The cabins were spotlessly clean and cozy. The only hitch is that you'll need to bring your own food because there aren't many places to eat nearby.
Response from Amanda on 6 Jan 2023
Thank you for staying with us. We are so glad you enjoyed your stay with us. Hopefully by spring we will have some food to offer our guests. Please come back and visit with us again!