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Reviews of Wyndham Monterrey Ambassador Centro

3.5 out of 5
Wyndham Monterrey Ambassador Centro
Av Hidalgo 310 Oriente, Monterrey, NL

Reviews

7.4

Good

Rating 10 - Excellent. 401 out of 1001 reviews" "
Rating 8 - Good. 186 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 141 out of 1001 reviews" "
Rating 2 - Terrible. 119 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Gil, Arlington

Travelled with partner
Liked: Property conditions & facilities
We had a problem with the staff after checking in. They knocked on our door twice. First time was to ask about the air condition. We didn’t report any issues. Staff member had the wrong room. Second time unknown, again, had wrong room. Last night of our stay, the valet was missing from his position and we had to get front desk to take care of the car.
Stayed 3 nights in May 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My air conditioner was not working and still let me there one whole day before they changed me to another room
Stayed 2 nights in May 2024

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean everybody so nice
Stayed 1 night in May 2024

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very good cleaned, quiet and confi
Stayed 2 nights in May 2024

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Poor customer service, no towels in the room and not what we expected based on the reviews.
Stayed 1 night in May 2024
Response from Wyndham reservaciones on 19 May 2024
Good afternoon Ms. Veronica. We apologize for the bad experience you had to go through, I assure that we will verify this so it doesnt happen again.

2/10 Terrible

Patrick

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Air conditioning in room didnt work despite attempts to fix. Was not offered alternative room. Room was 26 celcius, 100 degrees f outside
Stayed 2 nights in May 2024
Response from Wyndham reservaciones on 20 May 2024
Good afternoon Mr. Patrick. We're really sorry for this. I will speak to the front desk team, so it doesn't happen again. Because they should've moved you to a different room.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, very good staff.
Stayed 3 nights in Apr 2024
Response from Wyndham Reservaciones on 3 May 2024
Good afternoon Mr. Luis. Perfect, we do our best provide you a pleasant stay. We hope to have you back soon!

6/10 Okay

Fernando

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
No me gustó que las instrucciones ya lucen viejas prácticamente en todo el hotel, pero la comida es decente y el staff se esmera en servicio.
Stayed 3 nights in Apr 2024
Response from Wyndham Reservaciones on 3 May 2024
Buenos dias Sr. Fernando. Le ofrecemos una disculpa, estaremos revisando el cuidado de las instalaciones.

6/10 Okay

Nydia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Close to Pabellón M concert place and price per night.
Stayed 1 night in Apr 2024
Response from Wyndham reservaciones on 16 Apr 2024
Buenos dias. Muchas gracias por sus comentarios. ¡Lo esperamos de regreso pronto!

4/10 Poor

Joaquin P

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Nightmare stay.
In the words of Betty Davis— “what a dump”. Towels are old and fraying. No toilet paper anywhere in the room and to top it off phones not working in the room. Reported twice no one came. No soap by the sink. Only one hand towell. The coffee maker was missing the piece that cradles the coffee.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff property need a bit of updating but over all a good place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Mario

Stayed 1 night in Jan 2024

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirt, water leak, bath and bed ditty
Stayed 2 nights in Jan 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Property conditions & facilities
Our room was extremely warm upon arrival. We requested and infant bed on the online reservation and during check in and the bed was never brought. Asked one more time in the evening and it still hadn’t been put in the room. Called to ask and they said if there wasn’t in there by now there most likely wasn’t any left and we had to have requested one before hand which we had. The vent by the restroom leaked since we arrived and it was leaking until we left in the morning. We let the staff know. Other than those inconveniences everything else was fine.
Stayed 1 night in Jan 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
Location was great to walk around and eat and shop everything was with in a walking distance and place was safe , the area had great ambiance and the people really friendly, only thing I could put a find was there was nothing to keep beverages in your hotel cold or to ask for ice for drinks, but over all a great and amazing stay
Stayed 2 nights in Jan 2024

6/10 Okay

Francisco

Stayed 4 nights in Dec 2023

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room broke the ac not one send to fix it
Stayed 1 night in Dec 2023

6/10 Okay

JAVIER, WOODSTOCK

Travelled with family
Service used to be good, one of the best hotels in the city. Disappointed with how it was now.
Stayed 5 nights in Jan 2024
Response from Front Office on 12 Jan 2024
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE
DON'T STAY HERE OLD, musty rooms, no heating, elevator didn't work for 2 days (I was on the SEVENTH FLOOR, so imagine the hassle) Service is below average, non-polite staff Extremely old furniture Hallways and rooms have a bad smell People smoke and no one stops them Unsafe neighborhood Coffee machine is a joke Internet is a joke No room cleaning or service 3 out of 9 nights and the other days I had to ask multiple times to have my room cleaned Housekeepers do crappy job, barely even do anything to clean the room Again, DON'T STAY HERE
Stayed 11 nights in Dec 2023
Response from Front Office on 12 Jan 2024
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

10/10 Excellent

Violeta

Travelled with family
Stayed 1 night in Dec 2023
Response from Front Office on 12 Jan 2024
Gracias

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services not coments
Stayed 2 nights in Dec 2023
Response from Front Office on 3 Jan 2024
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

4/10 Poor

Jesus R

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
El hotel está en muy malas condiciones, pasillos sucios, cuartos viejos, en muy malas condiciones en general.
Stayed 1 night in Dec 2023
Response from Front Office on 3 Jan 2024
Gracias por brindarnos comentarios detallados sobre su reciente estadía, los estamos compartiendo con los departamentos involucrados para darle seguimiento.

10/10 Excellent

EZEQUIEL

Stayed 1 night in Dec 2023
Response from Front Office on 18 Dec 2023
Gracias

10/10 Excellent

Ernesto

Travelled with family
Location, location, location
The hotel is located right in downtown Monterrey which makes it very convenient, you have plenty of restaurants and shopping within walking distance, we would definitely stay here again.
Stayed 5 nights in Nov 2023
Response from Front Office on 18 Dec 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

6/10 Okay

Humberto

Travelled with family
Old hotel, that use to be one of the best in downt
All furniture was old, bath towels dirty (looks like dry blood), TV did not functioned for over two days
Stayed 6 nights in Nov 2023
Response from Front Office on 18 Dec 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

10/10 Excellent

JOSE LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower Space and Breakfast
Everything was ok except por the Shower Space to Small.. For the Breakfast Menu that you have excellent taste no complaints 👍👌
Stayed 1 night in Nov 2023
Response from Front Office on 18 Dec 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

6/10 Okay

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel de 3 estrellas. Viejo.
Stayed 4 nights in Nov 2023
Response from Front Office on 18 Dec 2023
Gracias por brindarnos comentarios detallados sobre su reciente estadía, los estamos compartiendo con los departamentos involucrados para darle seguimiento.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service...4 or 5 person in front desk /lobby but nobody cares about giving customer service as others Sheraton Hotels. Room assigned wasnt cleaned-trash in cans still from previous guest, beds with stains -smelly...etc... Food at restarurant was also crappy and flavorless but expensive! Never stay again!.. I did ask for support to use the safety box...and never came..terrible experience!
Stayed 2 nights in Nov 2023
Response from Front Office on 18 Dec 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Front Office on 24 Nov 2023
Gracias por su calificación

4/10 Poor

Daisy

Disliked: Cleanliness, property conditions & facilities
Response from Front Office on 24 Nov 2023
Gracias por su calificación

10/10 Excellent

Yamile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the parking cost
Stayed 1 night in Nov 2023
Response from Front Office on 21 Nov 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

2/10 Terrible

Lourdes

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office on 21 Nov 2023
Gracias por su calificación.

10/10 Excellent

Martin, Laredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing Great
Stayed 1 night in Nov 2023
Response from Front Office on 21 Nov 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Habitacion muy descuidada... la regadera tenia moho, la pared a un costado de el lavamanos toda salpicada y sucia
Stayed 1 night in Nov 2023
Response from Front Office on 21 Nov 2023
Gracias por brindarnos comentarios detallados sobre su reciente estadía, los estamos compartiendo con los departamentos involucrados para darle seguimiento.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Front Office on 15 Nov 2023
Gracias por su calificación

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Front Office on 15 Nov 2023
Gracias por su calificación.

6/10 Okay

Albert

Business traveller
Disliked: Cleanliness, property conditions & facilities
Viaje de negocio.
Los pasillos huelen mal, la habitación muy vieja, y sucia, si no les pides las cosas no revisan para rellenar ni el papel higiénico, no sirve el internet y el wifi, las llamadas se cortan por el mal internet, en el restaurant hay pocos meseros y no están atentos a poner servilletas te traen la comida y faltan cosas, no hay ni refrigerador ni micro en la habitación así que tienes que ir abajo a Lobby para guardar medicinas refrigeradas, si pides UBER por salir de allí te cobran entre 100 y 150 pesos más que los normales, la entrada si está limpia, saludan, pero ya lo demás si está en malas condiciones, yo fui con mi mascota, me cobraron 850 pesos más por ella, y no hay ni donde sacarla hacer sus necesidades así que lleven pads, el hotel está ubicado en un área céntrica pero peligrosa cobran estacionamiento. La apariencia del Lobby y restaurant y es linda.
Stayed 4 nights in Nov 2023
Response from Front Office on 15 Nov 2023
Gracias por brindarnos comentarios detallados sobre su reciente estadía, los estamos compartiendo con los departamentos involucrados para darle seguimiento.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I luv staying in this property, luv the hotel service and surrounding area.
Stayed 3 nights in Nov 2023
Response from Front Office on 7 Nov 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

6/10 Okay

Iliana

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
We booked a king size bed, the room that was given to us was dirty and the mattress was in terrible shape so than we asked to be moved to a different room. They told us we had to take a double bed room since they didn’t have any more king size beds. Fine no big deal. On the new room one of the beds was terrible, we let management know so it could be fixed. We didn’t wanted to be blame for the broken bed. No one ever showed up to fix it. We have stayed here before, a few times actually. I think this will be out last time.
Stayed 3 nights in Nov 2023
Response from Front Office on 7 Nov 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

4/10 Poor

Jason, Long Beach

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Front Office on 7 Nov 2023
Agradecemos su calificación.

10/10 Excellent

James M

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location great price!
Stayed 6 nights in Oct 2023
Response from Front Office on 7 Nov 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

2/10 Terrible

Viviana

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Front Office on 1 Nov 2023
Gracias por su calificación.

10/10 Excellent

jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star very recommended
Stayed 2 nights in Oct 2023
Response from Front Office on 30 Oct 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

4/10 Poor

Diego

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Sheraton Ambassador Hotel in Monterrey had both positive and negative aspects. While the hotel's location is convenient, the overall experience was marred by issues such as the condition of the carpet, lack of a phone line to reception, cleanliness of the bathroom, bed quality, electronic key problems, and the disappointing food buffet. I hope that the hotel management can address these concerns to improve the overall guest experience in the future.
Stayed 5 nights in Oct 2023
Response from Front Office on 30 Oct 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Office on 30 Oct 2023
Gracias por su calificación.

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom Shower Space
The shower room or space it’s too small and in my case the bathroom that I had was doesn’t have enough ventilation..
Stayed 1 night in Oct 2023
Response from Front Office on 30 Oct 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

4/10 Poor

Luisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First, I was told there were no rooms available. I had reserved and paid 2 months prior. Called one day ahead to inform my flight was delayed and I’d arrive early the following morning. Upon arrival I’m told there are no room and wanted to place me in a low maintained area (I know what it looks like because I’ve reserved that to). Miraculously, room appeared in system. Got to room. Couldn’t open door. Mold everywhere in bathroom. Looked like it was just wiped from the previous occupant. Bedding quality was poor. I was too tired from 12hr journey to complain anymore.
Stayed 2 nights in Oct 2023
Response from Front Office on 23 Oct 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.

6/10 Okay

Elizabeth Aja

Business traveller
Liked: Staff & service
Hotel antiguo pero funcional. Varias cosas no servían en mi habitación, el teléfono, la tele, no había cobija.
Stayed 1 night in Oct 2023
Response from Front Office on 19 Oct 2023
Gracias por brindarnos comentarios detallados sobre su reciente estadía, los estamos compartiendo con los departamentos involucrados para darle seguimiento.

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los cuartos limpios y muy cerca del centro
Stayed 1 night in Sep 2023
Response from Front Office on 3 Oct 2023
Gracias por su calificación.

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The lack of cleanliness of the room was poor saw roaches, the room did not had a tv remote upon arrival. Could of done better on their rooms as they need furniture upgrades
Stayed 5 nights in Sep 2023
Response from Front Office on 3 Oct 2023
Thank you for providing us with detailed comments about your recent stay, we are sharing them with the departments involved for follow-up.