Interior
Check availability

Reviews of Hotel La Silla

3 out of 5
Hotel La Silla
Juan Mendez 1518, Colonia Sarabia, Monterrey, NL

Reviews

6.8
Rating 10 - Excellent. 27 out of 118 reviews" "
Rating 8 - Good. 41 out of 118 reviews" "
Rating 6 - Okay. 16 out of 118 reviews" "
Rating 4 - Poor. 12 out of 118 reviews" "
Rating 2 - Terrible. 22 out of 118 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Raymundo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It has roachs
Stayed 1 night in Apr 2024

2/10 Terrible

Bruce

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could write twenty pages regarding the unprofessionalism of this hotel. It does not have decent facilities. The lobby is like an echo chamber that magnifies into the rooms. It is very loud. The bed had a plastic mattress cover. Therefore you wake up in the middle of the night in a pool of water. The mini-split AC and heat did not work. The bathroom had a soap dispenser that did not dispense soap. I was glad that I bought body wash. The place smelled bad. It smelled musty and moldy. The grout and calking looked nasty and unprofessional. The shower had no exhaust vent. It had an open window with a screen on it and all the outside car alarms and noise came through that window into the room. The restaurant is absolutely horrible. I was served the nastiest tasting club sandwich I have ever encountered and the fries were soft and cold and dripping in grease. Disgusting. I sent back the meal and went hungry that night after all day of driving. The location of the place is very difficult to drive to. It is not located on a main avenue. It is in a slum. You have to drive through really nasty areas to get to the hotel. There are dozens of topes to drive through to get there. It is a very unpleasant neighborhood. You cannot walk your dogs there. There are wild dogs and feral cats everywhere.
Response from Barbara on 23 Jan 2024
Hi, Bruce! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

2/10 Terrible

Ana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is terrible, nothing to do with the photos, the price is very expensive for that place.
Stayed 1 night in Aug 2023
Response from Ammy on 30 Sept 2023
Hi, Ana! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

6/10 Okay

Jazmin

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

4/10 Poor

Saul Robles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was ok for the money we pay, and the location was good but they need more thing to fix in the rooms, like shower head, curtains, upgrade the A/C since they don't work properly, they need to provide more towels, and fix and secure the doors, since one door was uneven and had a big gap having no privacy at all,
Stayed 4 nights in Aug 2022

8/10 Good

Jose angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay will stay here again if we go again
Good stay , suoer clean and great air conditioning everything was clean. We took a walk to the train 🚆 and it was easy and safe the stay . Love that they lock the parking garage at night super safe made me feel . Everyone super nice and frendly
Stayed 1 night in Jul 2022
Response from Staff on 15 Jul 2022
Our most sincere appreciation for your kind comments. We would be delighted to welcome you soon!

6/10 Okay

Raúl Ruiz

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Para el precio no está mal
Stayed 3 nights in Oct 2021
Response from Staff on 12 Nov 2021
Te agradecemos el tiempo dedicado para proporcionarnos una valoración de tu estancia, Todos los comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que tu observación sea transmitida a todo el equipo, ¡Y nos comprometemos a seguir en una mejora continua!

10/10 Excellent

Gaudencia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuve por 6 días. Precio excelente. Hay lavandería al lado, servicio al cuarto para ordenar comida o si quieres hay restaurante. Las chicas de servicio son muy amables. Lo único malo es el lugar ubicado. Pero todo bien.
Stayed 1 night in Jul 2021
Response from Staff on 1 Sept 2021
Agradecemos mucho que hayas compartido tu experiencia con nosotros. Estamos felices de que hayas disfrutado tu estancia. ¡Te esperamos en tu siguiente visita!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hidden location, horrible neighborhood but the hotel is clean and has a friendly staff. No shampoo provided only soap and toilet paper. The shower head was broken. There”s nothing special about the restaurant’s food.
Stayed 2 nights in Jun 2021
Response from Staff on 1 Sept 2021
Lamentamos que no hayamos cubierto sus expectativas, sin embargo todo tipo de retroalimentación es útil para mejorar cada día nuestros servicios y que en un futuro podamos satisfacerlo completamente. Saludos.

2/10 Terrible

Teela

Stayed 17 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week in Monterrey
Clearly, La Silla is trying hard. The staff at the front desk, housekeeping and the restaurant were all very accomodating and helpful. Although everything in the room worked, they could be a bit more pro-active in checking items like the reliable flow of the toilet, and the overall effectiveness of their wi-fi throughout the property. Breakfast was more than adequate, and there was never a shortage of hot water in the room. It is modestly close and convenient to Monterrey's Central bus station and a key Metro rapid transit station which, with a little homework, is an easy way to get around the core of the city. It is by the corner of two relatively lonely streets, so taxis may be preferable after dark. This property is worth further consideration

2/10 Terrible

Esneyder, Clifton, NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ugly hotel
is the worse hotel I've ever been: poor service, dirty and this hotel is falling it in parts

8/10 Good

Juan, Houston Texas USA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
nice service.
Very polite staff. Clean rooms. There was construction going on at the hotel, and not safe for little kids. Industrial area, lots of noise from factories 4:00 am shift start whistles. Safe to walk around during day time, do not go out at night time. Walls are paper thin, you can hear everything from the next room and people just walking outside.

2/10 Terrible

Ivan, brownsville

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
a mess
I could not find the hotel it was a mess a lot of traffic a lot of people my t mobil unlimited romming did not work properly

8/10 Good

Antonio J., Cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at an excellent low price
I think it is a very convenient hotel at a very low price. My only complaint is the bed mattresses which are very thin and cheap. New mattresses would be great. The complimentary breakfast was really good

4/10 Poor

William, New canaan ct usa

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Safe Value Hotel Needing Attention
Beds and pillows need an upgrade, dark rooms impossible to read in under low light conditions. Convenient central location. Breakfast just acceptable. Water could have been hotter in shower.

4/10 Poor

Max, Dallas Texas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel nothing like the pictures show. Bad area.
Bad location, have to travel in and out in a taxi, can't walk around the zone, police raids, etc.....I had to cancel my 3 day stay, only good was the staff very friendly and polite.

8/10 Good

Ruby, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ina not so nice area
I really enjoyed my stay and the staff was great!

2/10 Terrible

Miguel Marquez, Dallas tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I make a mistake to choose this hotel the worse I never stay in

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Josué

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy cerca del centro, pero la calle en la que se ubica no es la más bonita, fuera de eso es una gran opción para reservar sin gastar mucho y descansar
Stayed 1 night in Apr 2024

8/10 Good

Marco

Están trabajando con taladros y se escucha mucho ruido
Stayed 1 night in Aug 2023
Response from Ammy on 30 Sept 2023
Hola, Marco. Muchas gracias por estar con nosotros. Esperamos seguir contando con tu cariño y apoyo. Saludos, Tim.

4/10 Poor

Nicolás

Liked: Staff & service
No me dieron la habitación cómo la reserve el clima no enfriaba la televisión solo se veía un canal no servían los controles no había agua caliente el personal eso sí muy amable
Stayed 1 night in Jun 2023

2/10 Terrible

armando

Stayed 1 night in Jun 2023

8/10 Good

Marco

Stayed 1 night in Mar 2023

8/10 Good

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está bastante bueno, limpio, ordenado y lo suficientemente amplio en relación al precio El personas es amable Agua caliente todo el tiempo, lo único malo es que solo proporcionan jabón en barra, no proporcionan shampoo, aunque tal vez eso sería un plus, porque si es algo necesario que a veces das por hecho que habrá en el hotel, sin embargo Estuvo bastante bien Es céntrico, aunque no en una calle muy transitada pero las avenidas principales están como a 2 cuadras El estacionamiento esta en el establecimiento y es grande En general muy bien por el precio
Stayed 2 nights in Sep 2022

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness
Las instalaciones
Stayed 2 nights in Jul 2022

4/10 Poor

Raul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy húmedo y ningún artículo de limpieza
Camas muy duras, no ponen jabón, ni nada de limpieza tampoco ponen agua en las habitaciones y ni plancha cuentan en la habitaciónes, no regreso a este hotel
Stayed 1 night in Aug 2022

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen hotel, limpio y comodo a precio accesible cerca de la central de autobuses.
Stayed 1 night in Aug 2022

8/10 Good

Jaime

Liked: Staff & service, amenities, property conditions & facilities
Muy bonitas instalaciones y excelente servicio
Stayed 1 night in Aug 2022
Response from Staff on 8 Aug 2022
¡Gracias por tu evaluación! Estamos muy contentos de que hayas disfrutado tu estancia. Apreciamos tu recomendación y nos dará mucho gusto que nos vuelvas a visitar pronto. ¡Los mejores deseos!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y limpios
Stayed 3 nights in Jul 2022
Response from Staff on 28 Jul 2022
Agradecemos el tiempo que se ha tomado para brindarnos sus comentarios, mismos que nos motivan a brindar el mejor servicio. Estaremos muy complacidos en recibirle nuevamente.

10/10 Excellent

José

Stayed 1 night in Jul 2022
Response from Staff on 28 Jul 2022
Agradecemos mucho que hayas compartido tu experiencia con nosotros. Estamos felices de que hayas disfrutado tu estancia. ¡Te esperamos en tu siguiente visita!

2/10 Terrible

MA.

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Staff on 21 Jul 2022
Lamentamos que no hayamos cubierto sus expectativas, sin embargo todo tipo de retroalimentación es útil para mejorar cada día nuestros servicios y que en un futuro podamos satisfacerlo completamente. Saludos.

2/10 Terrible

MA.

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy mala experiencia
sitio inseguro, mucho ruido, personas tomando alcohol, ni siquiera nos quedamos, habiamos reservado 3 habitaciones 2 noches y salimos inmediatamente, no habia estacionamiento disponible y nuestro carro se quedaria expuesto en la calle. lamentablemente no se pudo cancelar la siguiente noche. nada que ver con las fotos que ponen
Stayed 2 nights in Jul 2022

6/10 Okay

Misael

Liked: Staff & service, property conditions & facilities
El drenaje es malo. Tanto de la coladera como el del WC. Y el lugar donde esta es medio peligroso.
Stayed 3 nights in Jul 2022
Response from Staff on 21 Jul 2022
Agradecemos mucho su retroalimentación, ya que es muy importante para nosotros. Compartiremos su observación con nuestra área para tomar acción. Esperamos contar con su visita nuevamente.

10/10 Excellent

Jose

Stayed 1 night in Jul 2022
Response from Staff on 21 Jul 2022
Estimado José, ¡Gracias por tu evaluación! Estamos muy contentos de que hayas disfrutado tu estancia. Apreciamos tu recomendación y nos dará mucho gusto que nos vuelvas a visitar pronto. ¡Los mejores deseos!

10/10 Excellent

Katherine

Stayed 1 night in Jul 2022

6/10 Okay

LUIS

Liked: Cleanliness
es un un hotel sin lujos, cumple con la función, el tema de TV, es complicado, las instalaciones necesitan urgentemente mantenimiento
Stayed 1 night in Jun 2022
Response from Staff on 24 Jun 2022
Estimado Luis, Agradecemos mucho su retroalimentación, ya que es muy importante para nosotros. Compartiremos su observación con nuestra área para tomar acción. Esperamos contar con su visita nuevamente.

10/10 Excellent

Jairo Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si me gusto. Gracias por todo.
Stayed 3 nights in Jun 2022
Response from Staff on 15 Jun 2022
Agradecemos el tiempo que se ha tomado para brindarnos sus comentarios, mismos que nos motivan a brindar el mejor servicio. Estaremos muy complacidos en recibirle nuevamente.

10/10 Excellent

Jairo Javier

Liked: Cleanliness, staff & service
Me gusto. Gracias
Stayed 1 night in Jun 2022
Response from Staff on 11 Jun 2022
Estimado Jairo; ¡Es un verdadero placer escuchar que su estancia reciente fue realmente memorable! Le agradecemos el tiempo invertido en compartir tan cálidos comentarios con futuros viajeros alrededor del mundo. Saludos.

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para visita de negocio o compras
Hotel funcional y a precio razonable, es comodo aunque la zona en que se ubica no es bonita. Esta cerca de varias zonas comerciales de Monterrey.
Stayed 4 nights in Apr 2022
Response from Staff on 2 May 2022
Estimado Cesar le agradecemos su evaluación sobre nuestros servicios y preferencia, lo esperamos en su próxima visita a la ciudad. Saludos Cordiales

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lugar agradable y céntrico
En general bien, solo por la madrugada mucho ruido de la planta alta
Stayed 4 nights in Apr 2022
Response from Staff on 2 May 2022
Muchas gracias por su calificación nos servirá para mejorar nuestro servicio de hospedaje en beneficio de ustedes los clientes

10/10 Excellent

Reinol

Stayed 1 night in Apr 2022
Response from Staff on 2 May 2022
Estimado Reinol, Muchas gracias por haberse hospedado con nosotros, y también por darse el tiempo para compartirnos su experiencia. Esperamos pronto poder volver a recibirle.

8/10 Good

Miguel Angel

Stayed 1 night in Apr 2022
Response from Staff on 2 May 2022
Muchas gracias Miguel por su calificación nos servirá para mejorar nuestro servicio de hospedaje en beneficio de ustedes los clientes

8/10 Good

Karina

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel la sillas
Sería bueno que la limpieza fuera mucho mejor y las almohadas que no sean ortopédicas solo eso. Pero estuvo buena nuestra estancia y si lo recomiendo por que es un lugar tranquilo y cuanta con restaurante y estacionamiento y lavandería y esta en buena ubicación .
Stayed 1 night in Mar 2022
Response from Staff on 29 Mar 2022
Estimado Karina le agradecemos su evaluación sobre nuestros servicios y preferencia, lo esperamos en su próxima visita a la ciudad. Saludos Cordiales

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente por el precio
Stayed 2 nights in Aug 2021
Response from Staff on 7 Jan 2022
Estimado Israel, Gracias por tu visita. Apreciamos mucho tu calificación de 5 estrellas. ¡Te esperamos pronto de regreso!

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 3 nights in Dec 2021
Response from Staff on 21 Dec 2021
Estimado Marco, Lamentamos que no hayamos cubierto sus expectativas, sin embargo todo tipo de retroalimentación es útil para mejorar cada día nuestros servicios y que en un futuro podamos satisfacerlo completamente. Saludos.

2/10 Terrible

Jorge Alberto

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Muy mal. La zona horrible. Las habitaciones regular. Sin amenidades. Las toallas nefastas.
Stayed 2 nights in Dec 2021
Response from Staff on 21 Dec 2021
Estimado Jorge, Lamentamos su mala experiencia, sus comentarios serán compartidos con la administración del hotel. Gracias!

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy a gusto
Hotel sencillo, muy limpio muy cómodo, todas las personas muy amables
Stayed 6 nights in Dec 2021
Response from Staff on 21 Dec 2021
Estimado Victor, Muchas gracias por haberse hospedado con nosotros, y también por darse el tiempo para compartirnos su experiencia. Esperamos pronto poder volver a recibirle.

8/10 Good

Rocío

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Staff on 21 Dec 2021
Estimada Rocio, Agradecemos mucho que hayas compartido tu experiencia con nosotros. Estamos felices de que hayas disfrutado tu estancia. ¡Te esperamos en tu siguiente visita!