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Reviews of City Express by Marriott Monterrey Universidad

3 out of 5
City Express by Marriott Monterrey Universidad
Avenida Alfonso Reyes 550, Regina, Monterrey, NL

Reviews

8.2

Very good

Rating 10 - Excellent. 113 out of 213 reviews" "
Rating 8 - Good. 55 out of 213 reviews" "
Rating 6 - Okay. 16 out of 213 reviews" "
Rating 4 - Poor. 10 out of 213 reviews" "
Rating 2 - Terrible. 19 out of 213 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and great rate
Stayed 1 night in Mar 2024
Response from . on 23 Mar 2024
Hola Carlos.Gracias por tu comentario y calificacion. Saludos.

8/10 Good

Calvin

Business traveller
Liked: Staff & service, property conditions & facilities
Easy to get to. Rooms were small breakfast was okay. It was fine for a short work trip.
Stayed 2 nights in Mar 2024
Response from . on 20 Mar 2024
Hola buen dia Calvin.Muchas gracias por tu calificacion y en base a tus comentarios se pasaran al departamento correspondiente para dar seguimiento en caso de un mejora.Esperamos tener un visita pronta, saludos.

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ubication, only the mall is empty
Stayed 1 night in Mar 2024
Response from . on 20 Mar 2024
Hola Jorge.Muchas gracias pr tu calificacion y tus comentarios positivos, en base de ello se pasara con los departamentos correspondientes para poder seguir cuidando nuestros estandares. Esperamos una pronta visita, saludos.

2/10 Terrible

Ariel Enrique

Disliked: Cleanliness
Avoid this hotel, rude and terrible service .
It took almost 1 hour to check in after waiting 1 hour in a long line . The manager rude, the rooms were not ready at 4 pm. The room didn’t have a blind so impossible to seep in th morning. Horrible hotel .
Stayed 1 night in Feb 2024
Response from e on 18 Feb 2024
Hola que tal Ariel, un gusto saludarte.Te ofrecemos nuestras mas sinceras disculpas y externaremos sus comentarios a los departamentos correspondientes. Te comento que le estamos dando seguimiento a la devolucion con la agencia Expedia. Si gustas te comparto un correo para que nos puedas contactar directamente por cualquier duda.cemts.front@cityexpress.com.mxTambien para hacerte saber que puedes dar seguimiento desfe

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from . on 24 Jan 2024
Hola Pamela.Buen día, muchas gracias por tu calificacion. Esperamos verte pronto, saludos.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy this hotel. It's new and has a comfortable atmosphere to it. Great service and friendly
Stayed 2 nights in Jan 2024
Response from . on 24 Jan 2024
Hola Daniel.Buen día, muchas gracias por tu calificacíon y daremos a notificar al departamento correspondiente en forma de agradecimiento por tus positivos comentarios, con gusto esperaremos tu nueva estancia, saludos.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at!
Stayed 1 night in Nov 2023
Response from . on 29 Nov 2023
Hola Srita Nicole.Muchas gracias por su preferencia, saludos!

10/10 Excellent

Nayeli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and staff.
Stayed 1 night in Nov 2023
Response from . on 29 Nov 2023
Hola sita Nayeli.Muchas gracias por su preferencia, esperemos una proxima visita, saludos!

10/10 Excellent

Eric

Stayed 1 night in Nov 2023
Response from . on 7 Jan 2024
¡Hola Erick!Muchas gracias por tu calificacion :)Saludos

6/10 Okay

Miguel

Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Sep 2023
Response from . on 15 Sept 2023
Buen dia Sr. Pinedo.Esperamos que su estancia haya sido agradable y en caso de tener algun comentario para mejorar, nos lo pueda hacer saber a nuestro correo personal.cemts.front@cityexpress.com.mx o cemts.gerencia@cityexpress.com.mxSaludos.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love that rooms so not have carpet
Stayed 1 night in Aug 2023
Response from General Manager on 25 Aug 2023
Hello Rebecca, thank you for your positive review, we hope to be your guests on your future trips to Monterrey.

8/10 Good

Armandina, Spring

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Great customer service!
Stayed 1 night in Jul 2023
Response from Gerente General on 2 Aug 2023
Thank you for your kind comments, we are glad you had a great experience in our hotel! We hope to have you back soon!

8/10 Good

Vicente

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice. Didn't care for using room key to operate elevator. When I arrived there was no one guarding the entrance and I was very confused as to what to do next, until finally someone came out of the elevator and understood then that the main lobby should be on the next floor.
Stayed 1 night in Jun 2023
Response from Gerente General on 13 Jul 2023
Hello Mr. Vicente, i hope youre doing well. Thank you for your positive review, we are glad you enjoyed your stay. We will work on our signage so there are no future confusions. We hope to see you soon again.

6/10 Okay

Corny

Stayed 2 nights in Jul 2023
Response from Gerente General on 26 Jul 2023
Buena tarde Cornelio, muchas gracias por sus comentarios positivos, esperamos recibirle nuevamente en nuestro hotel.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
no ice machine
Stayed 1 night in May 2023
Response from Gerente General on 27 May 2023
Hello Sergio, thanks for letting us know about this issue, we are sorry for the inconvenience this may have caused you, we have reported it to our maintenance team and are currently working on it.

10/10 Excellent

Xavier, Mexico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones como tal del hotel están súper bien, todo muy limpio, los cuartos tienen todo lo suficiente, lo que sí es que en área de afuera se siente muy descuidado , sus plantas están medio muertas
Stayed 1 night in May 2023
Response from Gerente General on 27 May 2023
Hola Xavier, nos da gusto que su estancia haya sido agradable y nuestros servicios cumplieran sus expectativas. Le informaremos a la plaza comercial sobre sus comentarios de las áreas verdes. Esperamos verlo pronto.

10/10 Excellent

Consuelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 8 nights in Mar 2023

2/10 Terrible

Jose

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
I arrived to the hotel at 4 P.M. and the staff didn’t have any rooms available yet. Me and many more people were waiting for over half an hour just to get a room.
Stayed 2 nights in Mar 2023

10/10 Excellent

Cesar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Mar 2023

10/10 Excellent

Jorge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Like new building and very clean and well-kept rooms.
Stayed 1 night in Mar 2023

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and good price

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Carlos

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
They have secure parking

2/10 Terrible

Carlos

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Not much

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Nov 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were very friendly!
View from my window. Guns n Rises and The Warning at the Estadio de Beisbol Sultanes
Stayed 5 nights in Oct 2022

8/10 Good

JOSE

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Iram Rangel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 3 nights, Pros: Still under construction ,no noise place was very quiet. Staff was nice ,place is super clean, Next to transportation…. Cons: No amenities (but gym) Beds are on harder side. Breakfast was ok .. Overall my stay was decent. Also there is a place behind hotel that will do money exchange .
Stayed 3 nights in Sep 2022

8/10 Good

Erika

Stayed 1 night in Oct 2022

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, but there was a lot of construction happening around the building.
Stayed 3 nights in Sep 2022

10/10 Excellent

Rosa Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Aug 2022

8/10 Good

Nelson L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Adrian

Stayed 1 night in Aug 2022
Response from Gerente de Ventas City Express Monterrey Universid on 9 Aug 2022
Estimado huésped: Muchas gracias por su calificación, esperamos pronto volver a tenerlo en casa y seguir brindándole la atención y el servicio que se merece.

10/10 Excellent

Claudia

Travelled with partner
Habitaciones muy limpias, personal capacitado y buena atención
Stayed 2 nights in Apr 2024
Response from . on 14 Apr 2024
Hola Claudia buen día.Muchas gracias por tu calificacion y excelentes comentarios, lo compartiremos con el departamento correspondiente para seguir brindando nuestro mejor servicio y estandares.Saludos.

4/10 Poor

Elizabeth Marisa Guerra

Liked: Staff & service
Se me olvidaron unos anillos y nunca me los regresaron !!
Stayed 3 nights in Mar 2024
Response from . on 14 Apr 2024
Hola Elizabeth, un gusto saludarte.Nos gustaria que nos pudieras compartir mas sobre tú experiencia con nosotros, a continuacion te dejaremos un correo electronico por si nos gustas compartir mas sobre tu experiencia.cemts.front@cityexpress.com.mxSaludos.

10/10 Excellent

Jose, Santa Ana maya

Stayed 1 night in Mar 2024
Response from . on 29 Apr 2024
Gracias José por tu calificación.Saludos coordiales.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó la ubicación pude moverme sin problemas a los alrededores, el acceso al hotel muy bien ya que puede llegar por metro o carro. Un poco de lo que no me gustó mucho es que pasaban temprano a preguntar si queríamos aseo cuando la mayoría de los que estábamos hospedados llegábamos en la madrugada debido al festival, el desayuno bien pero puede estar mejor y puede mejorar más la cordialidad de los trabajadores del hotel
Stayed 4 nights in Mar 2024
Response from . on 14 Apr 2024
Hola Isabel, un gusto saludarte.Muchas gracias por tu calificacion y comentarios, pasaremos al departamento correspondiente tu comentarios para poder seguir mejorando y así seguir brindando un mejor servicio en una proxíma visita que puedas tener con nosotros.Saludos.

10/10 Excellent

Hanna Casandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación cerca del metro, buen ambiente, personal muy amable.
Stayed 2 nights in Mar 2024
Response from . on 14 Apr 2024
Hola Hanna, un gusto saludarte.Muchas gracias por tu calificacion y excelentes comentarios, lo haremos saber al departamento correspondiente. Saludos.

10/10 Excellent

Carlos Argeo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cómodo, limpio y seguro.
Stayed 4 nights in Mar 2024
Response from . on 2 Apr 2024
Hola Carlos buen día.Muchas gracias por tu calificación, daremos a conocer tu calificación con el departamento correspondiente.Saludos.

2/10 Terrible

Dionicio Javier

Nos entregaron las habitaciones sucias, toallas sucias y lo peor una de las recámaras no nos permitía accesar falla mecánica en sus puertas
Stayed 1 night in Mar 2024
Response from . on 31 Mar 2024
Hola buenas tardes Dionicio.Lamentamos no cumplir los estandares en tu estancia, te dejaremos un correo en la parte inferior por si nos gustas compartir más tu expriencia con nosotros y así detectar nuestra el área de oportunidad que tuvimos contigo.cemts.front@cityexpress.com.mxAsí mismo, informar al departemanto correspondiente sobre las fallas que nos mencionas.Nuevamente te ofrecemos disculpas.Saludos cordiales.

8/10 Good

Luis, Puebla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay agua caliente, y no hay nada cerca para hacer
Stayed 2 nights in Mar 2024
Response from . on 31 Mar 2024
Hola Luis buenas tardes.Daremos a conocer tus comentarios al departemaneto correspondiente para poder corregir y cumplir con nuestros estandares. Saludos.

6/10 Okay

JORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good, facilities, cleanliness, everything was good, the only thing bad or rather terrible was the breakfast, no food, very messy, there were practically beans and eggs and fruits, but everything was messy.
Stayed 1 night in Mar 2024
Response from . on 20 Mar 2024
Hola Jorge.Un gusto saludarte, gracias por los comentarios positivos se compartira con el departamento correspondiente, referente al desayuno, se tocara tema con el area de alimentos y bebidas para dar seguimiento referente a tu inconformidad. Esperamos pronto su visita.

10/10 Excellent

Claudia

Travelled with family
Liked: Amenities
Me gusto sobre todo la actitud de servicio de los empleados, muy atentos
Stayed 1 night in Feb 2024
Response from . on 22 Feb 2024
Hola Claudia, un gusto saludarte.Muchas gracais por tu calificacion, le haremos saber al departamento correspodiente sobre tus positivos comentarios hacia nuestro servicio. Esperamos tener una nueva visita y ser nosotros los encargados de tu estancia.Saludos.

10/10 Excellent

Ximena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por tener té y agua caliente siempre disponible.
Stayed 1 night in Feb 2024
Response from . on 21 Feb 2024
Hola Ximena, un gusto saludarte.Gracias por tu calificacion, estamos muy contentos de que cumplimos con nuestos estandares. Pasaremos la informacion al departamento encargado.¡Saludos!

8/10 Good

Denisse Joselyne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from . on 19 Feb 2024
Hola Denisse un gusto saludarte.Gracias por tu calificacion. A continuacion te daremos un correo por si gustas contarnos mas sobre tu experiencia con nosotros. cemts.front@cityexpress.com.mx

2/10 Terrible

Lulú

Stayed 1 night in Feb 2024
Response from . on 26 Mar 2024
Hola Lulú.Nos gustaria saber mas sobre tu experiencia con nosotros y así identificar el area de oportunidad para seguir cumpliendo con nuestros estandares, en la parte de abajo te dejaremos un correo electronico por si gustas compartirnos tu experiencia.Saludos.cemts.front@cityexpress.com.mx

2/10 Terrible

Raul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
NOS DIERON UNA HABITACIÓN Y ESTABA OCUPADA POR UNA SRITA EN ESE MOMENTO. Y LA HABITACIÓN AL DÍA SIGUIENTE NO NOS LA LIMPIARON, DICIENDO "SE LES OLVIDO, HAY DISCULPE"
Stayed 1 night in Feb 2024
Response from . on 18 Feb 2024
Hola que tal Raul.Te ofrecemos una sincera disculpa por los inconvenientes en tu estancia. A continuacion te dejare un correo por si gustas comentarnos mas sobre tu estancia. Y tambien hacerte saber que haremos mencion de lo sucedido con el departamento correspondiente.cemts.front@cityexpress.com.mx

8/10 Good

Elizabeth Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Los alrededores sucios y eso hacía que se permeara inseguro , muy descuidado
Stayed 2 nights in Feb 2024
Response from . on 12 Feb 2024
Hola Elizabeth, buen día.Un gusto saludarte, te ofrezco una sincera disculpa por el inconveniente sucedido en tu estancia. Llevaremos tus comentarios con el departamento correspondiente y tomar en cuenta lo mencionado.Te dejo un correo en caso de querer externar más sobre tus estancia.cemts.front@cityexpress.com.mx¡Saludos!

10/10 Excellent

José Antonio

Stayed 1 night in Jan 2024
Response from . on 20 Mar 2024
Hola Jose Antonio.Muchas gracias por tu calificacion, es muy agradable saber que estamos brindando un buen servicio. Estaremos atentos para una futura visita..¡Gracias!