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"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Beautiful hotel with amazing location & views. Great pool Room furniture was a bit old / too classy"

"Great location, parking facilities, nice lake views"

"Great location to catch the ferry to isles. Great view, promenade for walks. Great breakfast."

"Staff was real nice, we tried to use the gym but there was no electricity, and it was early in the morning so we didn’t find anyone to help with that"

"All good including the breakfast but they lock down the hotel at night (front door, elevator, and parking) as if you are in some shady place. Midnight to 6 am"

"clean room, no complaints."

"Staff was very helpful on navigating the city."

"Wonderful stay. Apartment was much larger then expected. Staff are amazing and will do anything for you. We had the most perfect stay and will be returning next year. Thank you! "