Monroe Trip

I love the location to be near my daughter in Murray hill. I didn’t like that I arrived at 9:30am on a Tuesday and they didn’t let me check in early even though rooms were available. She said it would be an early check in charge. I usually stay at Bonvoy properties and that would never happen. The room was fine. The bed and pillows very comfortable and the halls clean. Lobby nice sitting areas and friendly staff at the door. Overall good

Customer service was great!!!

You cannot beat the location of this hotel! It’s perfect home base. But be aware it is BASIC. There are literally zero amenities. It’s a place to crash, but you shouldn’t be in the room much in nyc anyway! And when you are, it should be clean and I can attest this hotel was very clean. This hotel is for when your budget is on a budget. But it was great for us and we would stay again.

The hotel was OK, but for the price level it does not hit the four or five star level. The location is the prime attraction here, very much in the center of Midtown near all the major spots. Rooms are very clean. The elevators can be slow. The hot water is good when it comes up to the proper heat level. Sometimes it took a while to get there. There is no place to plug in your electronics on one side of the bed. On the other side there is. They need more plugs, etc. No robes or slippers. No art on the walls of any kind. The coffee on the third floor is a nice amenity, but the milk used in the lattes and cappuccino may seem a bit off. The restaurant on site is very small and it’s a hit or miss proposition when it comes to quality. The staff is good, but does the bare minimum

European like rooms. No amenities. No coffee or tea in rooms. Very young crowd.